I'm so disappointed with your costomer service in Taiwan

I've purchased an Apple computer from 2007, I liked Apple so much because I saw they care their customers more than Microsoft, Apple even set Genius Bar and phone support for any technical problem, which I though if I have any problems, I can find customer services easily.However, the problem came! I 've some technical problem with my imac.Therefore,I took it to your retail store(Istore) in Tainan Jhongshan Branch ,Taiwan. And you help me save the problems indeed.
But the Imac is so heavy for me(155cm,44kgㄩㄡ) to carry it to your store where its located at.And I ask one of your sales to help me to take it.And he promissed that he would transport it to me when I arrived immediately. HOWEVER,the Store Manager told me that they are too busy to take it to me when I arrived and ask me to wait, and so I did. I waited for 10 minutes,and NO Phones or No body told me How Long I should wait for my imac. I called again,and the SAME ONE told me that they still are on busy.Then another 10 minutes came,but I did not receved my mac.
YOU promissed me you would take it to me immediately,but you waisted my time about 20 minutes！！！A SALE is not just to sale something,especially you are the store manager!!!And it seems like Apple is not responsible and do not care about their customers when you had sold the production to them.I am so disappointed with Apple, and I'll recommend me and my friends, and try to declare to all the forums we should never purchase anything from Apple because they are not responsible for their costumers! For YOU Apple just want to sale and dig our money, BUT not care about us!!!

We didn't promise you anything, or did we sell you anything nor take your money. You are not communicating with Apple when you post here. Everyone here is just a fellow user. And these forums are for assistance with technical problems, not complaining about Apple's services.
I'm not going to comment on your complaint itself since we really don't know what the real situation was, none of us being there. In any case, there's absolutely nothing anyone here can do about it. If you feel that you were treated badly, then by all means buy from some other vendor.
Regards.

Similar Messages

Really Disappointed With your Customer Service

Hi there,
I have never posted to the forum before but I bought an item in April (a power inverter so I could plug my laptop into the airplane I was flying back on from my trip). When I got on the plane, I realized they actually had real plug in outlets so I didn't need the inverter I had bought. I never once used it.
Unfortunately when I got home, we moved the week later and my best buy bag got shuffled into a closet. I just found it last week and tried to return the item to the store. I explained the situation, and showed the receipt. I realize that it is far outside of the return window, but I was disappointed by the rude customer service agent who had 0 empathy for the situation.
This type of customer service, where you are unwilling to understand extenuating circumstances an offer a one time exception, has really put a bad taste in my mouth about your company.
Is there anything you can do to help?
McKelle

Dear McKelle,
This type of service is not at all what you want you discussing with your friends and family. We want you to brag about the world class service you receive at every Best Buy you visit. I am very sorry for any lack of empathy that was shown under your circumstances.
The employee assisting you should have treated you with the same amount of respect as they would with any other customer looking to perform a return. While this doesn’t mean they would be making an exception, you should not have left feeling the way you did. We have recently made some large improvements to our Return & Exchange Promise to better serve our customers and to differentiate us from other retailers. For instance, we can now take back items with missing packaging or accessories for a small deduction depending on what is missing.
I was a manager in our stores for a couple years before I came to work at our corporate level. I worked very hard with my employees to ensure we were providing every customer with an experience that was better than their last. If this wasn’t happening, I wanted to have that feedback to share with my team. I would like to send you a private message to gain some more insight on this experience to share with the leadership at the store you visited. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
I hope you won’t let this one poor experience change your outlook on us altogether and will come to us in the future for your technology needs!
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My disappointment with Apple's Service

Since Apple makes it very difficult to just voice a complaint to them, I'll just post it here.
I had an iPhone 3G and went to answer it quickly one day while it was plugged in and the short charging cable made it slip from my hands and hit the corner of my nightstand.
This happened right around when Apple started the screen replacement program. I brought it in and forked over the $199 to get the screen replaced. I asked if I could get the damaged piece back, or at least the LCD since it was in perfect condition (it was mine after all and I was buying a replacement). They said that I couldn't have it because they had to send it back to apple for research (read: putting it on new touch-glass and reselling). I was also notified that my water sensor was triggered on the bottom of my phone and I told them it had never been near water, and it worked fine. When I got my phone back, the metal was separated from the plastic backing slightly and I asked about it and the worker said that it can happen with the replacements like that. I really didn't care. My phone worked fine and it wasn't a big deal.
The problem: about 1 1/2 - 2 weeks later, my new display started losing pixels. I ended up losing about 6-10 rows all the way across the bottom of my screen. I brought it back in because obviously the screen they gave me was faulty (probably off of someone else's cracked screen phone), and they told me that they couldn't do anything to fix it because it looked like the metal was separated from the backing a bit, and the water sensor was triggered so my warranty was void. I understand my overall phone warranty being void because of the water sensor I suppose, but for my replacement screen which was obviously broken at no fault of my own to not be under warranty 2 weeks after buying it??
I'm very disappointed in the way apple handled this situation because I feel like I was robbed of a perfectly good LCD and $199.
Apple, if you are reading this, you need to do a better job of keeping record of what issues are wrong with a phone when you do a service such as a screen replacement so that people don't get screwed over if your replacement is faulty. Poor customer service. I've been stuck with a bad LCD screen for 8 months now because I don't want to pay to have your mistake fixed. I'll make sure to post this everywhere I can so that you can be sure to see this.

Thank you for the feedback link.
Yes there is a repair warranty, I don't remember if it was 30, 60, or 90 days, but either way I was in the window. That's basically what my complaint is. I paid for a service that should have been covered by their warranty and they voided it based off of damages both caused by the repair, and that were there before the repair.

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

There is an error with your web service settings that cannot be repaired automatically. Please Contact Product Support

I get the above error message (in the title of this post) when I try to setup my remote website. When I try to access the remote website, I receive the error message below.
Please let me know what I need to do to correct the error. Thanks!
When accessing my remote website on Windows Server 2012 Essentials, I receive the following error message:
Server Error in '/' Application.
Could not load file or assembly 'Wssg.Web.Internal, Version=6.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'Wssg.Web.Internal, Version=6.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
Source Error:
The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:
1. Add a "Debug=true" directive at the top of the file that generated the error. Example:
  <%@ Page Language="C#" Debug="true" %>
or:
2) Add the following section to the configuration file of your application:
<configuration>
   <system.web>
       <compilation debug="true"/>
   </system.web>
</configuration>
Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.
Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.
Assembly Load Trace: The following information can be helpful to determine why the assembly 'Wssg.Web.Internal, Version=6.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' could not be loaded.
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
Stack Trace:
[FileNotFoundException: Could not load file or assembly 'Wssg.Web.Internal, Version=6.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.]
Microsoft.WindowsServerSolutions.Web.RootSite._Default.InitializeCulture() +0
ASP.default_aspx.FrameworkInitialize() +42
System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +68
System.Web.UI.Page.ProcessRequest() +119
System.Web.UI.Page.ProcessRequest(HttpContext context) +99
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +913
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +165
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.18447
Thanks. Paul Carvajal

I'm not getting a return - my server name is Beast - is this correct?
Get-ChildItemcert:\localmachine\my
|where{$_.Subject-eq
"CN=$env:BEAST"}|foreach{$_.Thumbprint}
Thanks. Paul Carvajal

Disappointed with Nokia Music service

I paid $170 for Nokia Music credit in June 2008.
I bought about $100 worth of music, but had a lot of trouble getting it to work.
After numerous service calls and emails, multiple PC and handset software updates, multiple backups and memory card formats, tweaking every conceivable mode and setting, and still no functioning music, I finally gave up in March 2009 and requested a refund. Nokia Music refused.
Since then I have repeatedly requested a refund or a fix for my problems.
In June 2009 my unused credit expired. I requested an extension of my unused credit, as per the user agreement, but they never responded.
Last month Nokia Music apparently decided that they had to cut off contact with me. Suddenly, mysteriously, the rights for my songs all expired at once. They said that they would no longer provide support as my song rights had all expired. They no longer respond to my emails.
So I’m very unhappy with the service. I have no playable music. I have lost unused credit that I was unable to spend. I have run up considerable phone bills on hold with the Careline. Most importantly I have wasted many, many hours over the last 18 months trying to get the music to work.
I've also bought songs from iTunes Plus and they worked first time, every time, on both my PC and Nokia handset. Currently I'm saving for an iPhone.

Well I called Dell and got my answer---They diagnose it over the phone if it can't be repaired that way then they ship a new monitor out and then ship the defective monitor back. This works for me. I'm going to call Apple now and demand a new monitor. If not I'll buy the Dell and sell the ACD on ebay or something.
Ray

What is wrong with your customer service?!?! It's becoming impossible to get a price adjustment!!!

I have been trying everything to get a price adjustment on an iPad mini 3 64 gig that I purchased for 499.99 and is now 424.99. I have made 3 phone calls to no success and have spent a total of over an hour on hold to try to get this done. I need someone here from Best Buy unboxed to take care of this.
Solved!
Go to Solution.

Hi Aldiggi,
The purchase of a brand-new tablet is by no means a small investment, so wanting to receive the best deal available is certainly understandable.
I've had the chance to review your account and it looks like a member of our post-purchase support team was able to assist you on the 4th, shortly after you posted an update. You should have received a message confirming the price adjustment, so I'd encourage you to check your inbox and junk mail folders for that e-mail if you haven't already done so. Please also keep in mind that the funds may not post to your card right away -- the exact timeframe required is determined by the card issuer.
Thanks for your patience, as well as for ordering with us! I hope you're enjoying the new iPad Mini so far.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Help finding my profile with purchases. Frustrated with your customer service

I have been shopping in your stores for many years. Everytime I go they can never verify my account showing points. I never get the mail cooupons or the credit on my purchases. This year I just purchased a computer and last year I purchased a Lap Top. I have purchased many other items and still not getting credit. I put in my email address and then it says I am joining now. But I was just in the store like maybe 3 months ago and they opened a new profile and it's not showing up. I am concerned as with this is not showing my purchases. I also paid for extra coverage online for my lap top. Please help me. Thank you. Frustrated in Miami.

Greetings MADDIEjud, and welcome to the Best Buy forum! I can understand your concerns if you are not seeing purchases or points when you login to your account on BestBuy.com. After using the email address you registered with the forum to review your account, it turns out that you actually have two My Best Buy™ accounts. The account that your purchases are attached to is not linked to your BestBuy.com account, which is why it may appear you are not being awarded points. I would suggest that we look into merging your two accounts so that it is easier for you to keep track of your purchases and points. It should also make it easier for store associates to find your account in the future. As long as the two accounts share the same information, I should have not issue merging them. Any points/certificates in the secondary account would transfer over to the primary account following the merge. With that all having been said, I am going to need to gather some additional information from you before we move forward. I will be sending you a private message to gather the information I need and to see if there are any other questions I can perhaps help answer. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page. Merging My Best Buy™ Accounts Thank you for reaching out to us and for being a member of the My Best Buy™ program.

Happy with your Infinity service?

OK I'm new to BT & Infinity and am quite happy so far.
I noticed in another thread someone posted that there should be a thread for those that are happy with their service.
Well this is for those who are.
So for WIW this is a "feel good" thread.
Please ONLY post here if you have no issues.

I think I was responsible for the thread call!
When the Infinity ads first started appearing on TV I laughed, thinking that we'd be the last to get it being so far from the exchange and previous experience showed that any upgrades to broadband speed didn't apply to us. I was very surprised when I checked to see if I was eligible for Infinity that indeed I was. I duly ordered it and fully expected, even up to the day of installation, that an engineer would break the news that it couldn't be installed. But fair play to BT, it was installed promptly with no fuss.
So far I've had no issues with the service. Being on the Poplar exchange, which is well known for the slowest speeds in London, the switch to Infinity has been amazing. In the month or so I've had it I only had one brief slowdown at peak times but the difference between 20 and 37mb isn't noticeable when you've survived on .5mb. Both my wife and I can watch TV programmes at the same time when I couldn't even watch TV on one without constant buffering. I can download 1GB in under 10 mins, that would have taken the best part of a day before.
BTs customer service does seem to be lacking but the staff here kind of make up for that in solving problems. I can empathise with those that have problems with the service or getting the runaround by engineers. I'm sure the vast majority of people have no problems but they wouldn't be as vociferous as those having a bad experience.
Poplar exchange

Disappointed with your product.

I have always had apple products. I recently had a Nokia Lumia 1020. That phone is way better then Iphone.
Better camera.Flash, Streaming. Downloading music
for free and doing it easily. Bigger screen. Also the wi-fi is better which I don't know why.
These are things the iphone cannot do or doesn't have. Also the iphones facebook *****. Nokias version is better.
Nokia has put out a better product. I think it is time to give the buyers what they want. instead of what you want.
STEP YO GAME UP.
But besides that, Iphones have plenty of great apps. access to movies and such.

Yes. Help me stream ufc events on the iphone.. because the nokia can. or maybe you guys can create a flash app how about that? most videos require flash. that is like having a car with no breaks.. you gotta have breaks on a car. YOU gotta have flash on a phone.
Is there any apps that have flash? I checked a few and they sucked.

Communicate with your service people

This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had to be transferred to get an order number and then bring the top box to the nearest store to exchange it. Got transferred to billing who didn't know anything about an order for an exchange. I asked to speak to a supervisor andBrandon(around 4pm) in billing stated "You don't need to talk to a supervisor. Titles don't mean anything. We all have the same training". When I asked again to speak to a supervisorBrandongave me an 800 number for tech support and hung up. I called back and got a service person named Dave. He told me to go to the store to exchange the top box, I didn't need any order for that. I went to the store and they asked for my order number. The store person did exchange the box, told me to let it set up and gave me a 'direct' service number to call if the set up took more than an hour. After an hour of stalled set up I called the service number and was asked for my activation code. No....I was not given any activation code and there was no code on the invoice/receipt from the store. And...to boot...I got an email at 445 asking me to confirm my order for 2 dvd rentals at $16 each....no...I didn't order any dvd rentals. The last guy told me there was someone scheduled to come out to my home to fix the problem on Monday....funny...I work on Monday....I wonder when they were planning on coming to my home....no...I have no other information from Fios. I will be filing a formal complaint to Fios and the BBB and Consumer Affairs. Beware their bad service!

Since we haven't heard back from you or have received a form submission as requested on your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

Frustrated with lack of service

I want to express my frustrations and disappointment with Verizon personnel. Back in October I requested to have my services transferred because I was moving. I was only able to request my phone service and Internet since the new area did not provide verizon cable. A new box for the phone needed to be installed and when it was I was told I should call mt phone company because according to the test u had no phone service. This brought me back to the fact that I was having phone issues where I used to live and even had to purchase a new fax machine thinking that was the reason I was unable to fax. I called Verizon in October only to have to call back because they could not assist me and I had to speak to the financial dept. I called back and I was informed that the phone number I wax providing was assigned to a different provider. I was te to call back again during normal business hours as they could not help me. Again I call and speak to someone named Elliot who informed me "Rock ticket" would need to be submitted so my two account could be consolidated and they would try to get the phone number back as well. At this moment I have two separate accounts. Instead of just having the services transferred, I was given a whole new account number for the new place and I am still incurring charges on the original account for phone services I have not had nor been able to use for the past several months. I called verizon once again yesterday to follow up since I received a text my phone services were going to be suspended for non-payment. Instead of getting a resolution to this headache I need up having to pay do I wouldn't be sent to collection. The original account at this to time accumulated to $273 but the rep was kind enough to give me $100 credit. As you can see I am extremely upset because I'm paying for services I don't have. The rep informed me that obviously I don't have phone service because if my non-payment but the would be restored once I paid. I have checked again this morning and there's still is NO phone service. The recording states the number is terminated or not in service. My frustration is that during my last phone call to Verizon I was told pretty much I am responsible for amount since the gave no record of me calling that I have an issue with my phone service. He also advised me not to keep calling because there is a lot of confusion. Now if I wasn't following up there next step would have been collection. I have been calling and following up since October and I'm still incurring charges for a service I don't have. What else can I do since they're not willing to transfer me to a supervisor nor are they resolving this in a timely manner?

Kudos78
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Extremely unhappy with pre install service

I moved house in August and decided to go for the fibre upgrade as it was available in the new property. I was given an install date almost 6 weeks after order which was quite a bit longer than I wanted but it was the first available so I agreed. ON the install date the engineer didn't turn up, I called BT and they couldn't give me a reason for this and when I told them I was unhappy with the service I was offered £10 credit and a priority install date which was to be rearranged the next day. Imagine my surprise when I received a text message with an expedited date 3 weeks away! I called and waited in line again to get my install date brought forward, I thought this was a reasonable request considering I had already waited 6 weeks. The call centre guy advised me that I had to cancel the order which would allow him to open a new one and move the date forward, this would take 24 hours. I foolishly agreed and received an email the next day with my new install date....... only 5 days later than the one I had just cancelled. I am so unhappy with the level of service I have received I want to cancel the whole lot and go with another provider. Does anyone know how I can speak to someone who can give me some information and get this resolved?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I'm so disappointed with your costomer service in Taiwan

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