DISPLAY/PRINT MY EXPENSE REPORTS UNDER TERA FAILS WITH THE ERROR MESSAGE

Hi Techies,
When i click on "Display/print" button under my expense report ( Employee --> Travel & expenses --> Manage Expenses (TERA) --> My trip reports), it opens up a new window with the error message "SOAP Framework error: SOAP Runtime Exception: CSoapExceptionTransport : HTTP send failed with exception communication_failure(100,101)."
This behaviour is noticed in the new upgraded system NW 701 SP7 (portal) and backend ECC 6.0 EHP4; However it works perfectly fine with our non-upgraded system NW 70 SP10 (portal) and backend ECC 6.0.
When i ran the trace on this functionality, i could notice that in the non-upgraded system, after pulling all the values, it calls the RFC function module "PTRM_WEB_FORM_HTML_GET"; however the upgraded system calls "PTRM_WEB_FORM_PDF_GET".
For the "PTRM_WEB_FORM_PDF_GET", I believe we need to configure the "ADS" rfc pointing to the ADS service on a j2ee server which am not planning for.
MY QUESTION IS:-
IS THERE ANY OPTION TO CHANGE THE FORM BEING CALLED FROM "PTRM_WEB_FORM_PDF_GET" TO "PTRM_WEB_FORM_HTML_GET" WHICH I BELIEVE WILL RESOLVE THE PROBLEM AM FACING?
Kindly assist with your thoughts!1
-GK

Read the steps on note 1032311 on how to achieve it,
In Web Dynpro, the Parameter for Formula is Defaulted to PDF file. If
you don't want to use the ADOBE Form in ESS, you have to follow 2 steps:
Solution
    o  Check the Homepage framework configuration.
  In IMG (transaction SIMGH) go in Travel Management->Employee Self
Service->Homepages Framework->Ressources
Delete the URL parameter "sap.xss.tra.UsePdf=true" of the ressource
"EMPLOYEE_TRAVEL_TRIPFORM_SRV05".
  Check that the field URL for PCD file is filled with
ROLES://portal_content/com.sap.pct/every_user/com.sap.pct.erp.ess.bp_fol
der/com.sap.pct.erp.ess.roles/com.sap.pct.erp.ess.employee_self_service/
com.sap.pct.erp.ess.employee_self_service/com.sap.pct.erp.ess.area_trave
l_expenses/com.sap.pct.erp.ess.tripform
  Normally if it is not filled in your client, the system should use the
one from client 000, that is the SAP delivered customizing.
    o  Check the Portal PCD configuration
  Logon on to your SAP portal as Administrator.
  In the Content Administration - Portal content, select Content
provided by SAP->end User Content->Employee Self Service->iViews->Travel
and Expenses->Display Trip Form
  Right Click on Display Trip Form and Select Object->Open
  In the field Application Parameters, you will find a parameter
                                                                 Page 2
sap.xss.tra.UsePdf=true . Delete this line completely.
When this configuration is done, the PDF form is desactivated and the
HTML form is used.
This is the issue with ADOBE set up
Firstly, I would ask you to check the customizing steps from 944221
to ensure no issue with the ADS configuration for the pdf form.
to review OSS note 925741 as there can be a issue with the
platform validity and version.

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    <![LOG[Setting status complete:  status code = 0x0; ]LOG]!><time="13:02:36.559-60" date="08-26-2014" component="TaskSequenceProvider" context="" type="1" thread="7068" file="exterror.cpp:128">
    <![LOG[[PID: 3500] Invoking method SMS_TaskSequence.ExportXml]LOG]!><time="13:03:05.428-60" date="08-26-2014" component="TaskSequenceProvider" context="" type="1" thread="7068" file="wmiprovider.cpp:333">
    <![LOG[[PID: 3500] Done with method SMS_TaskSequence.ExportXml]LOG]!><time="13:03:05.431-60" date="08-26-2014" component="TaskSequenceProvider" context="" type="1" thread="7068" file="wmiprovider.cpp:352">
    <![LOG[Setting status complete:  status code = 0x0; ]LOG]!><time="13:03:05.431-60" date="08-26-2014" component="TaskSequenceProvider" context="" type="1" thread="7068" file="exterror.cpp:128">
    <![LOG[[1AFF658 PID:3500] Received shutdown request from WMI]LOG]!><time="13:03:36.369-60" date="08-26-2014" component="TaskSequenceProvider" context="" type="1" thread="7068" file="wmiprovider.cpp:399">
    ====================
    Is there any way of increasing the log verbosity? I need to see what item is causing the export to fail.
    Is there another log containing the information about the export & what it is doing?
    All out builds that use the task sequence complete successfully, we can edit the sequence fine, make changes etc. so no internal corruption we can find.
    Any ideas?

    Torsten, smsprov.log did indeed prove useful, I could see every package as it was validated. Unfortunately the log was wrapping about every 4 minutes and it takes 3+ hours for the task sequence to reach the fail point so I still cannot see the offending
    package as it wraps before I can get to the log.
    I will increase the size of the log and see if I can maintain some details to investigate.
    There was nothing of note in the event logs, certainly nothing leading me to suspect that WMI might be reaching its limits.
    I will keep looking for the cause and will post here when I find it <= positive thinking :)

  • I have a PIXMA MG8120 Printer with the error message 6A81.

    I have a PIXMA MG8120 Printer with the error message 6A81.  I have turned off the power many times as well as unplugging the power source for a full day. There are no obstructions. What do you suggest?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
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    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
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