Dissatisfied Customer

To Whom It May Concern,
I bought my Blackeberry curve 8520 a couple of months ago. I had the
I-phone before and thought I should give the Blackberry a shot. I was
impressed and loved the phone, until a month ago where it has just given
me problems. 
One morning the phones screen was not working, I sent
it in for repair just to get it back in a far worse state. The new screen
they inserted was not sealed completely and now there is dust on my screen
and the dust collection is getting worse everyday. Secondly the repairer
stole my memory card from my phone. We had a huge argument, which came
down to him saying that he is the only dealer in QATAR that does not sell
his Blackberry's with memory cards....."Which was a huge load of
b*llsh*t". I saw the memory card with my own eyes when I purchased the
phone and the memory card had pictures and music on it. Anyway I left the
discussion and just walked out of his shop swearing that I would never
refer anyone to his shop again.
I am an influencer in my social network and I influenced a couple of people
to buy Blackberry's. I hope I did not give my friends the wrong
Information on this product. I also don’t want to tell them about the bad
experience I had. If Blackberry headquarters can resolve this I would be
the first to say thank you.
I don't know what Blackberry can do to resolve this problem but I just
want it resolved. I like the Blackberry product and I want to keep on
using it, but I am scared to buy another one in this country due to the
pathetic after service. My software on my phone is also crashing on a
weekly basis and I need to reset it every time. I guess if blackberry cant
resolve this problem by either sending me a new phone or fixing my current
one to an acceptable standard I should go back to I phone and stop
influencing people to buy Blackberrys.
I dont have a problem to send my Blackberry in the mail to Canada for it
to get fixed, but please just resolve this issue.
Yours Truly
Dissatisfied in Qatar

This is a reply to Elector and VERIZON........
The phone was NEVER NEAR ANY WATER! I do not take the phone in the bathroom. in the less than 10 days of having this phone, it sits on a chair bedside as an Alarm clock, into purse ( which has no liquid) and then remains there the entire day since my job does not allow me to carry a phone. I really only use my phone for emailing, bill paying. My computer has been taken over by boys. I was looking for a upgrade for better camera, really is the only reason I switch. And this had a case ( no not an otter box/ or life proof case) but a case that is sold by Samsung for the galaxy 4 phones!  Sad part is Verizon could really careless but their customers because I have already received a response back from Samsung..... At least they want feedback from dissatisfied customers!!!!!
abe70

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  • Need some help from the management : A deeply dissatisfied customer

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    Work order number : SE311MM110015

    @management : Please help me... I did not get my phone back yet... this time they were saying that they will investigate into this case and this process can take 10 more days... When I asked for a manager escalation they dropped the call... And surprisingly they started dropping my calls which is not at all acceptable...
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  • Customer Service Issue

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    Regards
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    Moderator Note; s/n edited for members own protection 
    Message Edited by andyP on 06-07-2009 11:16 AM

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    Adobe, if you are listening: Please fix the bugs in your programs! My schoolwork is suffering because of them; which also means my health is suffering because I don't get any sleep since
    I am having to spend so many hours fighting to get anything to work! (Illustrator, Acrobat, InDesign, Photoshop, Flash, etc., etc., etc.!) Also it is costing me grade points since my work has been
    late at times due to these bugs. Tonight is a prime example, which is why I am here in this forum trying to find a way to fix Acrobat so I can make a simple PDF (since none of the other applications will work, either!).
    Paying too much for too little. Very dissatisfied customer. /Rant.

  • I am tired of the issues!!!!!!!!!!!!!!!!!!!!

    I sent the letter below to RIM and it auto bounced back to me with a multitiude of useless options to choose from.
    Is there a person with logic and common sense that will veiw a letter to the company or is a dead end.
    To whom it may concern:
    I am writing to you today because of experience with a Blackberry Curve 
    8320 that I purchased through T-Mobile in 2008. That would have been
    Blackberry  #1.
    I have since been issued 3 more. The problems have ranged from   trackball
    failure, key pad failures, spontaneous text deletion, battery charging 
    failures, and a few things that I can not remember anymore.
    T-Mobile keeps telling me that they will not give me a different model 
    unless I pay for it, that the curve is under warranty and it must be replaced 
    with the same model.
    Perhaps I am just very unlucky and have received four of the few curve 
    failures, some how I'm not convinced of that. I do like the set up and
    functions  of the phone. It should and does provide all the features that I require
    and a  few nifty extras that I just like. I do feel that it is not doing it
    reliably.  The curve (or the 4 curves that I have had) are DUDS.
    T-mobile keeps sending me refurbished ones,maybe that's the problem.
    I am not a fussy person and now I am just a disgusted person.
    T-Mobile told me that there is nothing they can do for me, the guidelines 
    comes from the manufacturer---that is you.
    As I said before, I love the form and function of a Blackberry. They keep 
    sending me refurbished replacements of a phone that is no longer made. I am
    end  the end of the line as far as contacting anyone who can understand the 
    ridiculous nature of this situation. I paid for a phone 2 years ago and
    have  never had a phone that has worked reliably since.
    I use it for work----no actually I don't anymore because I can't trust that
    I will receive my data/calls reliably.
    I will re-phrase, I would like to use it for work. I travel a lot----I need
    my data, text and phone capabilities internationally. If my phone worked
    right,  I could leave my laptop at home. WOW, that would be nice.
    Have you ever tried to use Skype?  It is truly innovative and handy.
    A business call on skype in a train station?---- I'll just say that was not
    the most professional impression I ever made on a client. I could have
    really  used my phone for that one. BUT-------my track ball was messed up for
    that major  mess.
    I keep saying to myself that I will wait till a new smart phone comes out 
    that really grabs me and I will just buy it and forget about this Blackberry
    mess. Then I think that I did wait last time and I chose the Blackberry. I
    don't  know who's fault it is that this is happening. Is it T-Mobile and
    their service  or is RIM for manufacturing a handful of bad phones.
    Well T-Mobile will not own any part of this problem and I am done with them
    when my contract ends this month.
    What do you have to say?
    This has gone on for 2 years and I am truly tired and disgusted. I do not 
    expect anything to be done. That's just the way things are these days. One 
    dissatisfied customer is a not important.
    I work in customer service for American Express and every now and then 
    someone can  not be satisfied. I tell you---it is not due to lack of trying  to
    help them.   I have no evidence in my case that anyone has looked  at this
    situation logically and tried to help. For  two years I have  been told that
    no matter how many curves fail on me,that I will continue to be  given more
    refurbished curves.(I am not one of those crazy, obsessed  consumers--I
    swear)---all of these phones have gone bad!!!!!!!!!!!!!!!!
    That's all, I am tired hearing my own thoughts on this.
    Please do not send a "BLAH,BLAH" form letter. I design the templates  for
    those at my job.It will just insult me.
    If there is nothing helpful that you can do, just don't reply at all.
    Thank you
    Sincerely

    There's a contact link below on this page if you want to print your letter and mail it, if the email option is not working for you. If this is important to you that your information be communicated to RIM, I believe that is the best option.
    This forum is a user-to-user, community based support forum. RIM won't likely see your post here -- and very unlikely respond (especially since you've limited the types of responses you'll accept).
    If you have questions and need friendly support assistance, find the section of this forum for the 83xx devices, and post your needs, with details and clear explanations. I see from your short list, several matters that likely could be handled easily.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Does Verizon Know How to Support 4G LTE ?

    Hello everyone,
    Let me start off by saying that prior to Christmas 2011 I had never had any problems with my 4G service other than the nationwide outages that Verizon owned up to.
    That being said, since 12/25/2011 my service has been a nightmare. I have called Verizon non-support every day in an attempt to reach some sort of resolution as to why I am unable to obtain any service other than 1x. This is in what was otherwise always very solid 4G areas.
    I explained to support how I have a 4G aircard provided by my work, and my roommate has the same phone (Thunderbolt), each of which has had solid 4G service. However, my phone will not obtain a 4G connection, nor 3G, simply only 1x.
    Verizon's attempt at supporting this issue was to throw hardware at the problem. I did not have 1 or 2 replacement phones, but 3, along with SIM cards! None of which has resolved the issue. My roommate continues to enjoy his 4G service, and my aircard continues to work on 4G, however if I turn off WiFi on the phone, 1x I go.
    Fast forward to yesterday 1/7/2012, problem still occurring and Verizon calls me with a resolution. Oh the joy, finally something to ease my pain from the slowness of 1x.
    What was this resolution you may ask? Not that they have found out what the problem is, oh no, that would be what I would want as a customer. Instead, they tell me to put my phone into CDMA only mode so that it will lock into 3G.
    First off, this is no resolution. This is more a very pathetic move on Verizon's part in my opinion. If I wanted 3g, or 1x with an unlimited plan I would switch to Sprint for a much cheaper price. (This I would have already done if it were not for this pesky contract).
    Second, this "resolution" did not even work. And non-support has no answer as to why it will not place me onto 3G even when attempting to 'force' it.
    No matter what city I travel to that is listed as 4G serviceable, I am stuck on 1x. The few times I have seen 4G come up on the phone it will go out as quickly as it came in.
    Example.. 4G shows up on notification bar, attempt to open browser, you can see the up arrow sending data, but never receives anything. Eventually 4G goes away, no data signal shows at all, then 1x comes up. When 1x is showing, pages are able to be viewed, however 1x makes me want to poke my eyeballs out.
    Sorry for the rant, I am just beyond disbelief with this company at the moment. 1 or 2 day outage I can understand, but this is getting ridiculous. Especially considering receiving an answer from Verizon at this point seems like a miracle in itself.
    Anyways, I hope you were able to follow along in this mess. And hopefully if you are in the same boat as me, you can feel some comfort in knowing that you are not alone. Verizon is certainly bending me over as well at the moment.
    - A very dissatisfied customer in Atlanta, GA

    This is the same thing when all the major carriers tried to switch to 3G at break neck speeds.  How quickly it is forgotten.  Before you say Sprint whatever carrier doesn't have problems...
    AT&T and T-Mobile uses 3G and claim it is 4G.  HSPA+ will never hit the 100mbps mark.  This is why AT&T is rolling out LTE as it is close to true 4G(100mpbs).  It can be upgraded to LTE Advanced(100mbps).  T-Mobile is at a crossroads as they don't have enough funds to move to straight 4G.
    Sprint Wimax is somewhat true 4G as it can be upgraded to Wimax+.  Sprint isn't doing it on their own.  They are using Clearwire which has already been established and piggybacking off their network.  If you ever had Clear when they first started out...  You probably wouldn't  be happy if you really need 4G.
    The problem isn't really the network.  The fallback is with the authentication schemes being different is causing trouble with current 4G devices.  There is various write ups saying why it is happening and not from Verizon, though Verizon has said after they fix the problem what the problem was.
    At some point it will get better when Verizon can get everyone off the 3G network onto the 4G network and they use one scheme.  This is the reason why they are pushing 4G devices very hard.  That would alleviate 2/3 of the problem, and the rest will be network stability.
    Welcome to new technology and being an early adopter. 

  • ITunes fails for the 4th time

    As the title says this is the 4th time iTunes has Crashed for me since 2009. I am at my limit with it and NO I am NOT going to BABY it. It's a program that should be as dependable as it is advertised.
    My iTunes .itl library file is constantly becoming damaged without just cause. The -50 warning keeps popping up for NO reason prior to this and through ALL of the Upgrades iTunes has Failed to fix it's issues. I do not use the album art option, I do not use Genius, I don't use any of iTunes flashy bells and whistles. I use the library list and play-list option.
    I have over 2k of sorted music and songs and I'm sick and tired of reinstalling them. That's over 30 days worth of music over 12k of songs and over 100 sorted play lists with more than 5+ hours of reinstalling and sorting.
    I have a back up drive running. EVERYTHING I do is backed up to it and When Itunes file breaks Guess what? So does the back up. The Good copy is now upgraded to the Damaged one.
    I have had nothing but disappointing FAILURES since iTunes upgraded and the icon went from Green to Blue. Whether or not that has anything to do with it I don't know. But there is absolutely No reason for me to be this dissatisfied with a product. Especially for the 4th time "this year".
    < Edited by Host >

    To HOST. I do not know who you are. Regardless I will NOT have you editing my post to "make it pretty". I have a problem. I am a dissatisfied customer. I WILL Get results. I will CALL APPLE if I have to, but I spoke of NO foul language in my prior post. Should I find my words EDITED Again WITHOUT my permission I will go to higher ground.
    This is my original Post. DO NOT Edit it. You send a Superior to get in contact with me if YOU have a problem with it.
    As the title says this is the 4th time iTunes has Crashed for me since 2009. I am at my limit with it and NO I am NOT going to BABY it. It's a program that should be as dependable as it is advertised.
    My iTunes .itl library file is constantly becoming damaged without just cause. The -50 warning keeps popping up for NO reason prior to this and through ALL of the Upgrades iTunes has Failed to fix it's issues. I do not use the album art option, I do not use Genius, I don't use any of iTunes flashy bells and whistles. I use the library list and play-list option.
    I have over 2k of sorted music and songs and I'm sick and tired of reinstalling them. That's over 30 days worth of music over 12k of songs and over 100 sorted play lists with more than 5+ hours of reinstalling and sorting.
    I WILL NOT have someone come into this thread and tell me I should make a back up file of my itunes library for "just in case" and to just copy paste the good one back in. NO. I have a back up drive running. EVERYTHING I do is backed up to it and When Itunes file breaks Guess what? So does the back up. The Good copy is now upgraded to the Damaged one.
    This is a SUPPORT Board Someone better take care of my issue by either requesting my Damaged .itl file and FIXING IT, Or PAY ME to keep my service with Apple. I have had nothing but disappointing FAILURES since iTunes upgraded and the icon went from Green to Blue. Whether or not that has anything to do with it I don't know. But there is absolutely No reason for me to be this dissatisfied with a product. Especially for the 4th time.
    Message was edited by: I.D.

  • What is Skype trying to hide?

    I've had a problem with incoming calls for some time; some ring through, others don't. I only find out about the missed calls when I get emails telling me I have voicemail, though the actual voicemail doesn't usually appear in Skype until much later - sometimes as late as a day later.
    Pretty straightforward issue, right? "Some calls are not reaching me." Not a lot of subtlety there. But chat support has been incompetent and awful. I've been promised follow-ups that never occur. I've gotten bad information, misinformation and been outright lied to - repeatedly. And every single support rep I've spoken with has read/heard "Some calls are not reaching me" as "NO calls are reaching me" - big difference, yet often I've had to correct them several times in the same chat!
    So after literally 90 minutes on chat support this morning, I said enough. Support is not helping. I wanted to contact Skype's US office - not so much because I expected them to provide tech support, but simply to let them know about the poor service I'd received. (Those who have had similar impulses will know where this is going, I'm sure.) I was told there are no US offices for Skype, despite all manner of evidence to the contrary. After being pressed repeatedly, I was given the company's Luxembourg address.
    Suddenly my question went from "Can you fix my technical issue?" to "What is Skype trying to hide?" Skype is reaping fortunes from its US customers. It seems pretty outrageous that Skype won't deign to speak with them, except through overseas representatives who barely seem to understand the product they're meant to support. 
    Is there any accountability at Skype?
    Note: Even trying to post this here, I keep getting an error message ("An unexpected error has occurred") just trying to Preview this post. You are a communications company, right Skype?

    I've heard from Aimi, who's requested additional info. I'll provide it, but why isn't all of this data readily available to Skype support? Certainly I've given it to them in great detail several times now, to every single Skype support staffer I've spoken with - in chat, on the phone, via email. Is there not a case log that reflects this? Am I really keeping more complete case files on this issue than Skype?
    I have three issues with Skype, each escalating out of the previous one.
    1. Some of my incoming calls are not coming through. Obviously I cannot know how many, but I frequently recieve emails alerting me to voicemail that, upon login to Skype, have not arrived. Sometimes the messages do show up after a few hours, sometimes the next day, sometimes after logging out and logging back in. Sometimes, I imagine, they don't show up at all. And missed calls who don't leave a message? No idea. Have voice messages been left that never reached me at all? It certainly seems likely.
    2. In trying to report this issue via chat, it was clear the reps were unable to grasp even the basics of my issue. EVERY SINGLE rep I chatted with could not keep straight that not ALL of my incoming calls were failing to connect, but SOME were. These are two different issues, and SOME versus ALL seems a clear and simple distinction. But it proved too much for Skype chat support, and reps often couldn't keep this fact straight IN THE SAME CHAT. Imagine asking a waiter to hold the mayo, only to have them reply, "...Extra mayo, right?" Over and over. And you just know that sandwich is showing up with mayonnaise.
    In investigating my issue, Skype staff attempted to phone my line repeatedly and could not connect. How many tech issues go unresolved because the issue can't be recreated on command? This is the support team's FIRST-HAND experience  with the issue in question, an ideal sampling. Some SEVENTEEN calls were attempted by Skype's support team to my line, only the last of which connected. But rather than follow up on their own experience, they've insisted that if I can't provide the phone numbers, dates and service providers (!) of OTHERS' failed incoming calls, there's nothing Skype will do to resolve the issue. When I asked the Skype supervisor if he'd provide that very same data for the seventeen calls to my line from his office, I was told he and Skype would be unable to accommodate me.
    3. Extremely displeased with the failures, time wasting and general inadequacy of Skype's support options, I asked for a mailing address for their US offices. I simply wanted to write to corporate as a dissatisfied customer, to call the failings of their support services to their attention. Every single Skype rep I've spoken to has refused to share a domestic address for the company. Some insisted there is no US office, others have tried to deflect the question - "We just want to be sure you're dealing with the right venue that can help you" etc. But most Skype employees/contractors simply ignore the question as though I never even asked it - though I've asked it in every chat (multiple times) and in each email. 
    What kind of company reaps the kind of profits Skype does from its US subscribers, yet refuses to share a mailing address for its domestic offices? This is not the behavior of an ethical company doing business on level ground. Companies with nothing to hide DON'T HIDE. Even the Better Business Bureau - a worthy organization that most ethical, reputable businesses are pleased to be on record with - has only dead addresses for Skype. Does this suggest an ethical corporate culture that makes customer service any kind of priority? Because I see it as closer to the kind of behavior exhibited by fly-by-night operations eager to avoid any kind of accountability whatsoever. It all makes for a highly suspicious public profile in any reasonable estimation. And their customer service, in my experience, is a cruel joke on its subscribers.
    The only way I've been able to get Skype's attention at all has been by shouting loudly, via every means I can think of: repeatedly requesting a mailing address to write the company, a phone number, posting to this forum, emailing Skype's Facebook account, Tweeting to two different Sype Twitter accounts... And in terms of Skype service and problem resolution, I'm no farther along than I was weeks ago.
    And in terms of providing an address for their US offices, Skype still appears to have something to hide.

  • Still Getting Buffering Issues and Slow Web Page L...

    Since I suspect this issue hasn't gone away - and I/we have been asked to post issues individually rather than clumping into a single tread.
    I just got back from Spain and after quizzing family it seems we are still getting Stream Buffering Issues (again)  (requires a refresh restart << I suspect lost packets rather than speed decrease) and webpages sometimes don't load correctly and require a refresh to load all page elements.
    Just before I left there was an Openreach engineer working on the CAB and my noise margin doubled (but given my distance from the CAB and no speed issues I think the higher margin is a bonus not a negative << so hard to get uncontradictary posts or guidance on the web about Noise Margins - speeds still ok atm according to BTW but havent been back long enough to monitor thru the day/night.
    I can only assume there are still backhaul issues ongoing.
    I notice other ISP forums eg Plusnet noting capacity contention issues but BT remains Silent.
    It's such a shame BT aren't more forthcoming to their customers and I feel really cheated/mis-sold by the whole Infinity 2 product 'never have to buffer again' - advertising hype. This has been a problem here since mid December - so we're talking a month worth of connection issues.
    Since someone will probably ask me for HH stats - here you go - apologies to all those more than 20m from the CAB who are struggling on much slower speeds (I feel for you honest) and in terms of the available speeds etc feel this HAS TO BE a BTW backhaul issue - be it from exchange or in the core.
    I'm all open to comment/solutions
    1. Product name: BT Home Hub
    2. Serial number: +068343+NQ41735167
    3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version: BT Hub 5A
    5. VDSL uptime: 6 days, 15:45:33
    6. Data rate: 19999 / 79995
    7. Maximum data rate: 29234 / 106435
    8. Noise margin: 15.2 / 13.0
    9. Line attenuation: 0.0 / 4.7
    10. Signal attenuation: 0.0 / 4.7
    11. Data sent/received: 6.2 GB / 9.9 GB
    12. Broadband username: [email protected]
    13. BT Wi-fi: Yes

    Short answer Ray - nope I only use WiFi on the phone.
    Well for the benefit of others as much as myself I am still having issues and gave up on an iPlayer (live stream) due several bursts of buffering again tonight which made me miss the bits I was really interested in.
    So...
    Eliminating anything in the home the following tests are done directly into the HH5s Gb port. I normally use a switch in this port to seperate my PC's from iThings and anything else on WiFi  (the kids)(BTFon/X) - never had any issues with my switch tho and it will push pull files to/from my NAS or transfer files around my three PCs at full speed << so no concerns there, but NOT used in these tests.
    All wired with industry Grade CAT6 << even ran a checker tool on it and no probs << yip I have such things available.
    Following Stats are after a complete shut down :
    PC Restarted without Firewall or any AntiVirus - no other network connections active and HH5 WiFi Dissabled. HH5 Power Off and Factory Reset (I've tried previously as suggested by other posters using the Openreach modem but since it didnt solve anything just went back to the HH5 to save a power socket and my HH5 can stay up for 13 or so days without issues so I don't suffer in disconnection issues dept). Ok i could buy another router but I doubt its the problem and im just **bleep** away cash for what would then be a replacement for 'not fit for purpose' supplied equipment.
    Quiet Line test = clear << tested master socket with wired phone.
    My Cabinet :
    BTWholesale Speed Test :
    Interestingly i'm getting way lower UPLOAD than the minimum even on an impaired line (I'm only about 20m from the cabinet as the cable runs - less if I want to kick it) << this does seem to fluctate a lot.
    TBB Speedtest :
    I'm open to suggestions but have just about had enuff...
    I still maintain this is a congeston issue but that BT are in total denial to customers about what traffic shaping occurs to maintain the QoS for their YouView and BTSports Customers at the expense of other data under 'abnormal conditions' like lack of capacity.
    So unless a MOD wants to jump in and resolve this quickly, I have several letters ready to go to various parts of BT - Customer Complaints/Sales(for misleading claims)/and Legal Dept. Just need the stamps + a cc copy to Ofcom. This is the last phase of having done ALL I CAN BE REASONABLY EXPECTED TO DO through the BTs compaints proceedures. so that I can send a breach of contract notification to escape this madness.
    Yours xx, a very dissatisfied customer.

  • Exchange Server 2012 SP1 installation fails

    I am not an expert in Exchange. I did set up and administer an Exchange server for a customer years ago, and I just persuaded another customer to purchase and install Exchange Server 2013 SP1.
    I downloaded the ISO file and extracted it and then did the install. It told me some Hotfixes needed to be installed, so I installed all that were required. It's worth noting at this point that the link to the KB974405 was wrong and I had to search for the
    hotfix. But eventually all prerequisites were installed and installation began. Apart from taking a long time, it appeared to work.
    After installation completed I clicked to allow administration to open and I was unable to administer anything. The link to Exchange Administrative Center failed with a 404. I opened IIS and noticed that Exchange Back End was installed on port 444. Subsequently
    I observed that the Exchange website appeared to be installed twice, once as Exchange Back End and once under Default Web Site. The first problem was a complaint that a module, which name now escapes me, but which was installed locally had been compiled with
    a later version of .Net than the website is using. The website is using .Net 4.5.1. In case it matters I had installed Exchange with both the mailbox and client access roles.
    After messing around with it for a long time and finding no relevant help on Google, I decided to uninstall and start over. The uninstalled failed because there are mailboxes. Heaven knows where the mailboxes came from since I had never managed to administer
    Exchange. I attempted to use Get-Mailbox cmdlet but got a response the Get-Mailbox was an unknown cmdlet.
    I am considering reverting the server back to a backup prior to the install and starting over, but I am not sure it would be any different the second time around. Does Microsoft have any suggestions. I suppose I could ask for a refund, but then I am left
    with a dissatisfied customer. 
    Please help, I am desperate!

    At the risk of stating the obvious, if I could recover the current installation, I wouldn't need to uninstall it. There was no prior Exchange Server on this computer or even in the domain. SO this was a clean install but I can't administer it.
    If it helps at all, the module that it complained about was Microsoft.Exchange.OwaUrlModule. Is there any kind of "FixIt" uninstall - I don't it just deleting the database because there is nothing of use in it. Or can I manual delete it? Do you have
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