I am tired of the issues!!!!!!!!!!!!!!!!!!!!

Question

I sent the letter below to RIM and it auto bounced back to me with a multitiude of useless options to choose from.
Is there a person with logic and common sense that will veiw a letter to the company or is a dead end.
To whom it may concern:
I am writing to you today because of experience with a Blackberry Curve 
8320 that I purchased through T-Mobile in 2008. That would have been
Blackberry  #1.
I have since been issued 3 more. The problems have ranged from   trackball
failure, key pad failures, spontaneous text deletion, battery charging 
failures, and a few things that I can not remember anymore.
T-Mobile keeps telling me that they will not give me a different model 
unless I pay for it, that the curve is under warranty and it must be replaced 
with the same model.
Perhaps I am just very unlucky and have received four of the few curve 
failures, some how I'm not convinced of that. I do like the set up and
functions  of the phone. It should and does provide all the features that I require
and a  few nifty extras that I just like. I do feel that it is not doing it
reliably.  The curve (or the 4 curves that I have had) are DUDS.
T-mobile keeps sending me refurbished ones,maybe that's the problem.
I am not a fussy person and now I am just a disgusted person.
T-Mobile told me that there is nothing they can do for me, the guidelines 
comes from the manufacturer---that is you.
As I said before, I love the form and function of a Blackberry. They keep 
sending me refurbished replacements of a phone that is no longer made. I am
end  the end of the line as far as contacting anyone who can understand the 
ridiculous nature of this situation. I paid for a phone 2 years ago and
have  never had a phone that has worked reliably since.
I use it for work----no actually I don't anymore because I can't trust that
I will receive my data/calls reliably.
I will re-phrase, I would like to use it for work. I travel a lot----I need
my data, text and phone capabilities internationally. If my phone worked
right,  I could leave my laptop at home. WOW, that would be nice.
Have you ever tried to use Skype?  It is truly innovative and handy.
A business call on skype in a train station?---- I'll just say that was not
the most professional impression I ever made on a client. I could have
really  used my phone for that one. BUT-------my track ball was messed up for
that major  mess.
I keep saying to myself that I will wait till a new smart phone comes out 
that really grabs me and I will just buy it and forget about this Blackberry
mess. Then I think that I did wait last time and I chose the Blackberry. I
don't  know who's fault it is that this is happening. Is it T-Mobile and
their service  or is RIM for manufacturing a handful of bad phones.
Well T-Mobile will not own any part of this problem and I am done with them
when my contract ends this month.
What do you have to say?
This has gone on for 2 years and I am truly tired and disgusted. I do not 
expect anything to be done. That's just the way things are these days. One 
dissatisfied customer is a not important.
I work in customer service for American Express and every now and then 
someone can  not be satisfied. I tell you---it is not due to lack of trying  to
help them.   I have no evidence in my case that anyone has looked  at this
situation logically and tried to help. For  two years I have  been told that
no matter how many curves fail on me,that I will continue to be  given more
refurbished curves.(I am not one of those crazy, obsessed  consumers--I
swear)---all of these phones have gone bad!!!!!!!!!!!!!!!!
That's all, I am tired hearing my own thoughts on this.
Please do not send a "BLAH,BLAH" form letter. I design the templates  for
those at my job.It will just insult me.
If there is nothing helpful that you can do, just don't reply at all.
Thank you
Sincerely

Answer 1

There's a contact link below on this page if you want to print your letter and mail it, if the email option is not working for you. If this is important to you that your information be communicated to RIM, I believe that is the best option.
This forum is a user-to-user, community based support forum. RIM won't likely see your post here -- and very unlikely respond (especially since you've limited the types of responses you'll accept).
If you have questions and need friendly support assistance, find the section of this forum for the 83xx devices, and post your needs, with details and clear explanations. I see from your short list, several matters that likely could be handled easily.
Good luck.
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