DNS name expired, Outlook on clients can't connect to exchange anymore
Dear forum people,
We have a pro account with dyndns that kept all the dns names in check. The credit card that paid for this had expired and that wiped the DNS names we had on there. After contacting the US customer service after alot of hastle, I got a salesman on the line
that promised us that if i resubscribed for the ProAccount with a new credit card he would fix this. So I renewed but ofc the DNS names never came back. Typical me being so naïve that a salesman would take care of us after we had paid.
Problem:
The Outlook on the laptops can't connect to the exchange server.
1. I get a message box from outlook saying:
"autodiscover.(DomainName).be - information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
GOOD - the security certificate is from a trusted certifying authority
GOOD - the security certificate date is valid
NOT GOOD - the name on the security certificate is invalid or does not match the name of the site"
+'disconnected'
Question:
I have no prior knowledge of Email mechanics but i'm pretty sure I just need to reinstate the correct dns name + settings of the dns name so the connection can be made again with the exchange server. Any suggestions where I should start finding out what
the settings should be like?
§1 I'm pretty sure the emails are routed over the website which is somewhere else
§2 I did not set up the DNS names myself
§3 I have an amature IT background
Hi,
Find a related KB for your reference:
http://support.microsoft.com/kb/2772058
Thanks
Mavis
Mavis Huang
TechNet Community Support
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Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
Server discovery has completed for https://lyncdiscoverinternal.contoso.com/.
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Access Location : Internal
SIP Server Internal Access : server.contoso.com
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SIP Client External Access : sip.contoso.com
Internal Auth broker service : https://server.contoso.com/Reach/sip.svc
External Auth broker service : https://lync.contoso.com/Reach/sip.svc
Internal Auto discover service : https://server.contoso.com/Autodiscover/AutodiscoverService.svc/root
External Auto discover service : https://lync.contoso.com/Autodiscover/AutodiscoverService.svc/root
Internal MCX service : https://lync.contoso.com/Mcx/McxService.svc
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Hello,
recently we've done a Exchange 2007 sp3 to 2013 sp1. Users can conect perfectly with OWA and with his iphone clients.
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Sorry because the test is in spanish and I translated it with google, from here I only can access the tool in spanish.
We continue to try to resolve the problem.
Thanks to all in advance!
Testing RPC / HTTP connectivity.
Error in testing RPC / HTTP.
additional Details
Elapsed time: 24295 ms.
Test steps
Connectivity Analyzer Microsoft is trying to test Autodiscover for [email protected] .
Error in automatic detection test .
additional Details
Elapsed time: 24294 ms.
Test steps
Attempting each method of contacting the Autodiscover service .
Failed to properly contact the Autodiscover service using all methods.
additional Details
Elapsed time: 24294 ms.
Test steps
Trying to prove possible Autodiscover URL https://empresa.com/AutoDiscover/AutoDiscover.xml
Error in testing this potential Autodiscover URL .
additional Details
Elapsed time: 1509 ms.
Test steps
Attempting to resolve the host name in DNS empresa.com .
The host name is resolved correctly .
additional Details
IP addresses returned : 80.36.252.194
Elapsed time: 507 ms.
Testing TCP port 443 on the host to ensure empresa.com listening or is open.
The port was opened successfully.
additional Details
Elapsed time: 464 ms.
Testing the SSL certificate to make sure it is valid.
The SSL certificate is not exceeded one or more certificate validation checks .
additional Details
Elapsed time: 537 ms.
Test steps
Connectivity Analyzer Microsoft is attempting to obtain the SSL certificate from remote server on port 443 empresa.com .
Connectivity Analyzer Microsoft successfully obtained the remote SSL certificate.
additional Details
Remote Certificate Subject : CN = mail.empresa.com , issuer : CN = mail.empresa.com .
Elapsed time: 454 ms.
Validating the certificate name .
The certificate name was validated successfully .
additional Details
Hostname empresa.com was found at the entrance of the alternative subject name of the certificate.
Elapsed time: 1 ms.
Is validating the trusted certificate .
Validation Error trusted certificate.
Test steps
Connectivity Analyzer Microsoft is trying to build certificate chains for certificate CN = mail.empresa.com .
Could not build a certificate chain for the certificate.
Tell me more about this issue and how to resolve
additional Details
The certificate chain did not end in a trusted root . Root = CN = mail.empresa.com
Elapsed time: 31 ms.
Trying to prove possible Autodiscover URL https://autodiscover.empresa.com/AutoDiscover/AutoDiscover.xml
Error in testing this potential Autodiscover URL .
additional Details
Elapsed time: 21723 ms.
Test steps
Attempting to resolve the host name in DNS autodiscover.empresa.com .
The host name is resolved correctly .
additional Details
IP addresses returned : 46.16.56.40
Elapsed time: 498 ms.
Testing TCP port 443 on the host to ensure autodiscover.empresa.com listening or is open.
The specified port is blocked , not listening or does not generate the expected response .
Tell me more about this issue and how to resolve
additional Details
Network Error communicating with the remote host.
Elapsed time: 21224 ms.
Attempting to contact the Autodiscover service with the HTTP redirect method .
Error when trying to contact the Autodiscover HTTP redirect method .
additional Details
Elapsed time: 606 ms.
Test steps
Attempting to resolve the host name in DNS autodiscover.empresa.com .
The host name is resolved correctly .
additional Details
IP addresses returned : 46.16.56.40
Elapsed time: 14 ms .
Testing TCP port 80 on the host to ensure autodiscover.empresa.com listening or is open.
The port was opened successfully.
additional Details
Elapsed time: 202 ms.
Connectivity Analyzer Microsoft is checking the automatic detection of host empresa.com for an HTTP redirect to the Autodiscover service.
Connectivity Analyzer Microsoft could not get a HTTP redirect response for Autodiscover .
additional Details
Web exception occurred because an HTTP 404 response was received - Unknown NotFound . Headers received: Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27:58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 +
lenny3 with Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3 HTTP Response Headers : Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27: 58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 + lenny3 with
Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3
Elapsed time: 388 ms.
Attempting to contact the Autodiscover service using the method of DNS SRV redirect server.
Connectivity Analyzer Microsoft could not contact the Autodiscover service using the DNS SRV redirect method .
additional Details
Elapsed time: 186 ms.
Test steps
Trying to find the SRV record in DNS _autodiscover._tcp.empresa.com .
Not the Autodiscover SRV record in DNS found .
Tell me more about this issue and how to resolve
additional Details
Elapsed time: 186 ms.
Checking for a CNAME record for Autodiscover in DNS for your domain " empresa.com " to Office 365.
Could not validate the Autodiscover CNAME record in DNS. If your mailbox is not in Office 365 , you can ignore this warning.
Tell me more about this issue and how to resolve
additional Details
No Autodiscover CNAME record for your domain ' empresa.com ' .
Elapsed time: 268 ms.
jsptHello,
We have the Self-signed certificate that comes with Exchange, and we've created a new self-signed including all our domains mail.company.com, domain.local, exchange13.domain.local, autodiscover.company.com, autodiscover.domain.local.
below I print you the result os the comand Get-ClientAccesServer | fl . Now we've configured a SPC objetct folow the instructions of Wizard
Exchange Server Deployment from Microsoft. We've executed the commands in our new Exchange 13, but can't did it in the old Exchange:
$AutodiscoverHostName = "autodiscover.contoso.com"Get-ExchangeServer | Where {($_.AdminDisplayVersion -Like "Version 8*") -And ($_.ServerRole -Like "*ClientAccess*")} | Set-ClientAccessServer -AutoDiscoverServiceInternalUri https://$AutodiscoverHostName/Autodiscover/Autodiscover.xmlThis is the result of
RunspaceId : 89c86f8e-d156-4480-b31d-59215976879b
Name : EXCHANGE13
Fqdn : EXCHANGE13.domain.local
ClientAccessArray :
OutlookAnywhereEnabled : True
AutoDiscoverServiceCN : EXCHANGE13
AutoDiscoverServiceClassName : ms-Exchange-AutoDiscover-Service
AutoDiscoverServiceInternalUri : https://autodiscover.company.com/Autodiscover/Autodiscover.xml
AutoDiscoverServiceGuid : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
AutoDiscoverSiteScope : {Nombre-predeterminado-primer-sitio}
AlternateServiceAccountConfiguration :
IsOutOfService : False
WorkloadManagementPolicy : DefaultWorkloadManagementPolicy_15.0.825.0
Identity : EXCHANGE13
IsValid : True
ExchangeVersion : 0.1 (8.0.535.0)
DistinguishedName : CN=EXCHANGE13,CN=Servers,CN=Exchange Administrative Group
(FYDIBOHF23SPDLT),CN=Administrative
Groups,CN=First Organization,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
Guid : e83055fe-217b-4ed6-9cd0-7711097baf99
ObjectCategory : domain.local/Configuration/Schema/ms-Exch-Exchange-Server
ObjectClass : {top, server, msExchExchangeServer}
WhenChanged : 09/03/2014 12:46:07
WhenCreated : 08/03/2014 19:15:54
WhenChangedUTC : 09/03/2014 11:46:07
WhenCreatedUTC : 08/03/2014 18:15:54
OrganizationId :
OriginatingServer : severdc.domain.local
ObjectState : Unchanged
I hope this stuff can help you.
Thanks!!
jspt -
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I'm truly puzzled...Hi Mid.Hudson-IT,
Before we begin ,we should ensure we have configured the printer server correctly .
Here is a link for reference of configuring the printer server .
Print server role: Configuring a print server
https://technet.microsoft.com/en-us/library/cc775791(v=ws.10).aspx
"I can map all of the printers on the network to the print server as-well as install the drivers correctly and I can resolve the IP and server name via DNS"
From this sentence ,I can`t figure out whether you have tried to ping the server both with the IP adress and name adress from the client ?
If we can ping the print server from the client,we can ensure the connection to the printer server is good .
Then we can try to install the printer driver directly to have a check .In the adress bar of Windows Explorer ,input "\\server name \the printer name"
If we cannot ping the print server ,we should troubleshoot the network issue firstly.
We also can check the event viewer for more information to troubleshoot this issue .
Best regards
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