Do you essentially have free music for a whole year with this?

Question

I want to get itunes match bc it sounds like a good deal for downloading as much music as you want, am i right?

Answer 1

I want a refund so I can go to the Apple store and buy a non custom job. That way I take it in there and demonstrate the problem and get it
Just to set expectations properly, just because you buy a system from a retail Apple Store doesn't mean you automatically get higher return privileges. The same general standards vis-a-vis repair vs. replacement apply no matter whether you get your system from a local Apple Store or via the web. It's completely up to Apple, regardless of how you purchased your system, whether or not they'll replace a defective system or attempt to repair it.
Yes, a stock configuration will be eligible for the 14-day return, but that would apply whether you get the system locally or via the web, and with an opened box, a restocking fee may be applied.
As to your current situation, call Apple Tech Support and ask to speak with Customer Relations. When you get a CR rep on the line, explain the situation, including all details as to the problems (make sure you have applicable case numbers at hand), when the system has been sent in, what you've been promised and where things stand now. They may be able to help resolve the matter. But a refund is unlikely, in my experience; the highest level of resolution you're likely to get is a replacement of your exisiting system with another of the same configuration. It won't hurt to ask for a refund, of course, but don't expect one.
Good luck.