Do you have a cat?

My TV suddenly just stopped. Light on box went very dim and then out. I phoned Verizon support and proceeded with alot of fancy maneuvers but none helped. A technician was dispatched to the house and came the following afternoon. He noticed my cat and asked if she likes to sleep on the TV box. "Yes" I replied and he said that is the problem. She likes it because it is slightly warm and is secluded but her hair gets down into the box and messes things up. he went to the truck, got a new box, connected it and stood it up. It is vertical not horizontal and cozy, cat's mad but I told her to find a new spot.

Ah, yes. That makes sense. A co-worker with a cat told me she put a place mat on the box to prevent the cat's hair from getting into the box. But I will let her know about the ventilation issue. Thanks.

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You have no authorization for Cont Acct Cat. 02

Hi Experts,
When creating a Contrat Account CAA1, I face the following error:
You have no authorization for Cont Acct Cat. 01.
Where can I get granted to this Contract Acct Cat.
I try solving this issue by created my own Cont Acct Cat. 02. But the issue still ramain unsolved.
Can you please assit with ?
Thanks in advance,
Tierno

Hi,
This is a Security set-up issue.
I would suggest doing an SU53 screen dump after you get this error.
Then send the screen dump to your Basis Security person. They should be able to decipher the Security violations and authorisation objects etc.
Regards,
Ivor M.

Extra Channels - constant "You have lost connectio...

The Extra Channels are now driving me and my Mrs (her more than me) mad. From getting a very rare and occasional "you have lost connection" message and frozen screen, I am now getting this error cropping up almost every 10 minutes.
My setup (now) is:
Infinity 2, 76 down, 17 up. Has been like this and 100% stable since installation in March.
Vision box connected by long ethernet cable (about 20m) to port 1 on the HH3
8-port Gigabit Switch connected to port 4 on the HH3
Wifi not enabled on HH3 - using Apple Airport Extreme/Time Capsule to use 5Ghz
TV/DVD in lounge and TV/WD box in bedroom connected to the Gigabit switch via Netgear Powerline
I originally had my Vision+ box connected to the switch via Powerline, but about 3 weeks ago (when this issue really raised its ugly head) my vision+ box threw up a message saying it was no longer connected to the internet, check connections, blah blah. Checking on the HH3 showed that the box indeed wasn't connected. Power cycling the box, HH3 and the Powerlines wouldn't remedy the situation, even though everything else was working 100% - TV would connect and stream Netflix, BBC iPlayer etc. So in desperation, I laid in a 20m ethernet from the Vision+ to the HH3. Initially, it still wouldn't connect, but after another couple of HH3 and Vision+ reboots, it connected and all was well - well, sort of.
From that point on, the "You've lost connection to this channel (VMC011) errors have been getting worse, until yesterday, you could barely watch a programme without the damned thing dropping out.
So, contacted Vision+ support in India - do all the usual stuff off his script, but it still hasn't resolved, so he said he'd escallate to 2nd line and they'd phone me today. No call (real surprise there).
So, call back, again have to do all the usual - power off the VDSL modem, HH3, Vision+, back on etc. He then claimed he'd 'reset' the service from his end and 99.9% sure that would 'cure' the problem. Well, guess what - it hasn't.
Since my call to India at 2pm, I have had disconnections at 14:26, 14:51, 15:16, 15:34 and now just at 16:06.
No amount of 'force resync' gets it working, nor does changing channel. The only thing I can do is to wait for the stream to restart, and it usually does with lots of pixellated/garbage picture for about 10 seconds or so before it clears and is watchable again. This 'outage' lasts between 2 minutes and 8 minutes.
Whilst this is happening, there is no continual stream of data on the LAN1 led on the VDSL modem - just the occasional short burst of data, which is coming from the Vision+ box as if I unplug it from port 1, this 'polling' stops.
This is going to be a nightmare once the sport starts - but I'm now getting aggro from my Mrs (who is recovering from Cancer treatment so tends to watch quite a bit of 'her' telly) as she quite rightly feels we are paying for a service we are barely getting. Because of the long and unweildy cable, I'm stumping up £120 or whatever to have my master socket/VDSL modem/HH3 moved adjacent to the TV as this was initially suggested as a fix, and BT are coming out Monday (supposedly) to do this work. But I can't believe this will effect a cure as I can happily watch Netflix or iPlayer without any issues whilst the Vision+ box is dropping it's stream.
I cannot believe this is the 'standard' of service that most subscribers are getting - and I believe this is an exchange or equipment issue, but all India seem capable of doing is reading dummy instructions from their script and 'resetting' the service (whatever that means) - it needs an engineer in the exchange with a data monitor to see what is going on.
Problem as I see it is that on our FTTC cab, there are not many subscribers (yet - I was No. 2 and an Openreach engineer was No. 1) and from what I understand, no other Vision+ subscribers, though that will probably change when Sport is activated. So because of this I doubt that BT are getting any other complaints.
The cynic in me thinks that the new HH4 is being released to cater for all the 'new' BT Sport subscribers as there is an issue with the HH3. Wonder if the HH3 is just not up to handling the multicast stream properly?
Anyone got any sure fire methods of escallating this?

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Is a fix for "not compatible HP Smart Web Printing 4.60, coming? Do you have a browser that will work with it?

Brand new wireless network printer from hp uses HP web printing 4.60. So I can't use my new printer. If you have a different browser that will work great, I hate to switch to a non mozilla browser.
== This happened ==
Every time Firefox opened

HP is a third-party developer of that toolbar. <u>'''HP has chosen'''</u> to only support IE versions 6, 7, and 8 for using the HP SWP product. See: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00793678
The HP SWP product gives you options to ''"select, clip, edit, and print content from Web pages without printing the entire Web page."''; see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846025&tmp_track_link=ot_recdoc/c00793678/en_us/c01846025/loc:2&lc=en&dlc=en&cc=us . You can perform those same functions with some add-ons for Firefox and/or free utilities on the market.
I use an HP printer and can do all of the above without the HP SWP Toolbar.
See:
https://addons.mozilla.org/en-US/firefox/search/?q=screen+capture&cat=all&lver=any&pid=1&sort=&pp=20&lup=&advanced=

Itunes 10.2.2 not installing message is -Service 'ipad service'could not be installed. verify that you have sufficient privelge to install system services . I have windows 7 , am administrator in windows 7, but i have an iphone not an ipad, Hints?

I tunes tries to update over and over again to 10.2.2. Each time it fails and lists message"Service 'ipad service'could not be installed. Verify that you have sufficient privelege to install system services."
I have an iphone and use itunes to update it. I do not have an ipad if that is an issue. Is this problem related to apple, or to Windows vista? I am system administrator on Windows 7 so the problem must be related to apple. I would appreciate a clue as to what I need to do. Or are there sufficient problems with 10.2.2 that I should be happy it will not update? This problem is getting beyond annoying since i have work to do other than cater to apple itunes.

I would say it is Windows.
Which are you using btw, Vista or 7?
And did you download the 64-bit version if that is what you run?
There were a lot of tips to troubleshoot (never needed to in 4 yrs though knock on wood).
Uninstall itunes
run chckdsk and sfc /scannow
CCleaner 3.05
If 7 did you upgrade to SP1? Driver Sweeper has been known to cause some problems with Windows 7 SP1
Trouble installing iTunes or QuickTime Windows
iTunes Troubleshooting quits, freezes, or launch issues

How do you have things organized in iPhoto?

I'm in the process of organizing everything on my PowerBook. Currently I only use iPhoto for pictures that I want sync'd to my iPod. I really don't want to put all my photos in iPhoto, but I'm not sure.
I'd like to hear how you guys use iPhoto. Do you have all your pictures in it? Only the good ones from different events? What else?
I'm so used to the way I've been organizing photos in the past 6 years I've had a digital camera, it's hard to chance.

John
I have all my 16k pics in iPhoto. iPhoto is accessed by various family members from 10+ and has demonstrated itself to be robust and capable.
For my money (and your mileage may vary, of course) I keep things simple. By that I means I have one way to do a job and stick to it. So, rather than having some photos in iPhoto and some in my own system - with the risk of getting confused between the two and losing stuff because I'm not sure what's where - I work on the KISS principle. It's stood me in good stead.
The other comment I would make is that - and I'll make a wild guess here - organising your files in folders based on date is so limited. I suggest that it's like rooting through an old showbox of pics by looking at the back of the prints rather than the actual photographs. After all, what's important about the pic? The date it was taken? Or the fact that it's your favourite pic of your dog and cat ever?
iPhoto is a database, and it has unlimited ways to organise your pics. Personally, I keyword extensively: Who, What, Where (the When is in the Exif), I rate the pics. I cna create Smart Albums of all my favourites, all my favourites without my dog shots, all my dog favourites only, all the pics I really should trash but haven't got around to...
It's safe, fast, powerful and easy. For me it's a no brainer.
Regards
TD

Itunes wont open and when re-installed received this msg: Service Apple mob device failed to start. You have insufficent privileges to start system svc. Help?

Itunes wont open and when re-installed received this msg: Service Apple mob device failed to start. You have insufficent privileges to start system svc. Help?

Download Itunes from Apple.com, not from within Itunes.
Redo the install, following the below procedure. However, when you re-install Itunes, right click and run the install as administrator. For Win 7, you have to hold down the cntrl and shift keys when you right click and then "run as administrator" will be an option.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Vista, Win 7 & later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes

HT204053 can you have multiple apple id's for the family but we all use the same iCloud?

Can you have multiple apple id's for the family members but we all us the same iCloud account?

You'll have to have an ID you all share in order to have a shared iCloud account. It would be sensible for each person to have their own ID and their own iCloud account for email and their own data (each would be on their own computer/iOS device or user account on a Mac) and then have a common account which everyone would sign into in System Preferences>Mail, Contacts and Calendars to access shared data.
You don't want to be all using the email in a common account - if people are using email aliases remember these can't be detached from the account and transferred to another one. Having all your emails mixed up together can be somewhat impracticable.

Can you have two Apple IDs on one IPAD? One for school and one for home?

Can you have two Apple IDs on one IPAD? One for school and one for home?
If so do you know how to do it?

It depends on what you want to do.
You could, for example, have one AppleID for iCloud backup [and therefore message syncing, notes syncing, etc] and a second one for iTunes [music, iBooks, etc].
But if you are looking for a way to flip everything between different appleIDs, then no.

Can you have two apple ids on one mac?

Can you have two apple ids on one mac? We each have iPhones and want to utilize iCloud. Is this possible?

No, in this case the 2 user accounts with its own Apple IDs would be completely seperated.
If you want to share this things like music and app purchases you will have to to something else.
1. Create two user accounts on your Mac (user A and user B).
2. Create two iCloud accounts just for Mail, Contacts, Calendars, Photos, etc. (one for user A and one for user B):
On your Mac (with Mac OS X Lion or Mountan Lion):
Settings > Mail, Contacts, Calendars > iCloud > Create an Apple ID (button in left corner)
On your iPhone, iPad or iPod touch (iOS 5 or later):
Settings > Mail, Contacts, Calendars > Add Account > iCloud > Get a free @me.com address and create a new Apple ID
3. It is not recommended because you shouldn't share your Apple ID account information with other people but you could set up your old Apple ID as an account just for store purchases (Apps, Music, ...) so that everyone of you can manage the purchases in their own library (Access is limited to 10 devices). Therefore you have to setup this "old" ID in Settings of your iOS devices (Settings > iTunes & App Store) and in iTunes on your Mac.

HT3669 Where did you get the driver information for the HP 4MV. I cannot connect to MacBook Pro on 10.6.8 and believe you have information that might help. Please advise ASAP.

Apple published a report - http://support.apple.com/kb/ht3669#HP - that states system 10.6.8 supports the HP LaserJet 4MV. If this is accurate information, I would like to know where the drivers are located. I have spent more than three hours with your technical support and no one has a clue how to make this combination work. Please help ASAP. Thanks!

Welcome to Apple Support Communities.
We are all users here. There is no one from Apple responding on these user forums.
You did not mention which interface you are trying to use, or what steps Apple support had you try already, so I'll start with basics.
Your mid-2009 MacBook Pro would have shipped with OS X 10.5 'Leopard', and OS X 10.5 and prior versions supported the AppleTalk network connection and protocols, as well as others.
OS X 10.6, 'Snow Leopard' dropped support for AppleTalk.
So, Snow Leopard 10.6.8 likely does contain the correct DRIVER for your printer, BUT if your printer was originally connected via AppleTalk, AppleTalk will not work with Snow Leopard. Period.
There is at least one recently-published workaround to connect your printer via Ethernet, provided that you have the OPTIONAL HP Ethernet MIO interface card installed in your HP LaserJet 4MV printer.
If your printer DOES have the optional Ethernet interface, you can reconfigure your printer to use Ethernet instead of Appletalk. No, it's not 'plug and play' like AppleTalk was, but patiently following detailed step-by-step instructions it can be made to work.
The HP forums contains brief instructions on how to configure MIO Ethernet, and once configured, how to select the 4MV driver within this thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Laserjet-4mv/td-p/1176843
This Macrumors forum thread contains a post by TrumpSAJ with more detailed configuration instructions:
http://forums.macrumors.com/showthread.php?p=8748935#post8748935
Other World Computing has an older guide linked here:
http://blog.macsales.com/1897-appletalk-not-available-in-snow-leopard
And a thread on Gigaom discussing some other alternatives to Ethernet (for a variety of printers):
http://gigaom.com/apple/how-to-resurrect-your-appletalk-printer-in-snow-leopard/
In my opinion, if you don't already have an HP Ethernet MIO card installed in your circa 1995 printer, then it's time to buy a new printer. Spending more money to 'upgrade' something that old doesn't seem like a good investment.

I would like to know if you have to back up a macbook hard drive, can I use a external hard drive that has been previously used to back up several pc 's, or is it best to have a separate external drive for the Mac?

I would like to know if you have to back up a macbook hard drive, can I use a external hard drive that has been previously used to back up several pc 's, or is it best to have a separate external drive for the Mac?

In the Mac side of things, backups usually come in two flavors: clones or incrementals.
A bootable clone is a bit-for-bit copy of all essential files in the startup volume. If using the Lions, clones can be made using CarbonCopyCloner or just plain old Disk Utility. These backups represent the safest protection of your info, but take the longest to do. Recovery is an inverse process: you copy the clone back into the internal drive.
Incremental backups start with a complete backup of the startup volume and only copy whatever changed from the previous run. OS X includes the fully integrated Time Machine backup utility to do this. It is extremely easy to do and takes the least amount of time. Recovery is another matter altogether since you have to start with a freshly installed instance of the OS and have to apply all intervening backups to bring the result to the latest saved version.
As for where the backup takes place, the recommended media is an external dedicated drive or drives connected via the fastest interface available on your Mac: Thunderbolt, USB3, Firewire, or USB2. Network-based backups, wired or wireless, are attractive but may not offer the same performance and hence take longer. Also important to note that the entire drive need not be completely dedicated to a single backup. The Mac's EFI firmware infrastructure allows for an unlimited number of partitions on a hard drive and each can be used for either type of backups.
Holler if you need specifics on how to do each. This was just an executive summary.

I tried to update itunes it corrupted the previous version, I'm trying to install new copy get this message "service apple mobile device (apple mobile device) failed to start. Verify that you have sufficient privleges to start system services." Help!

Not sure what to do. I've tried a system restore on my computer after the update in hopes of undoing the problem, that didn't work. I've tried to install, the new version of itunes for over two days now and I get to the point where it says "starting services" and it almost get's done and then it gives me that message " Service apple mobile device (apple mobile device) failed to start. Verify that you have sufficient privledges to start system services." Then it gives me three options to click on "abort", "retry" or "ignore". I've tried to retry over and over and it does no good, I just get the same message. I've tried ignore and the one time it did finish installing itunes, it didn't work, I got error messages telling me that it failed to download properly and I needed to delete the program and download it again. I thought maybe it had something to do with my ipod not being pluged into the computer so I pluged that it and it's still giving me the same message. I just don't know what to do. I'm very frustrated and I would really appreciate it if someone could help me. I'm completely out of ideas.

See Troubleshooting issues with iTunes for Windows updates.
tt2

How do you get your contacts back once you have restored your phone?

It was stated that I needed to update my phone, so I hooked into Itunes like it stated. I did and a message popped up stating that it was in recovery mode and I had to restore it first so I did. Now that it has updated and been restored, I don't have anything left on there such as my contacts, music, etc. the main thing I need are my contacts. Is there any way I can get them back without having to put each one in there manually?

Backing it up is what you are suppose to do regularly, But, trying to save them via backup means you have to restore your phone in itunes and that is probably not the way to do this. You can search on google for an app that may exist to save these ( if there is one, that would be the best way ) or you can take screen shots of your text and email them or just keep them on your camera roll. Im pretty sure if you google, you will find something to help you save them, most likely the deleted ones are gone tho.

How can i stop an error message that comes up when i am using word? the error message is "word is unable to save the Autorecover file in the location specified. Make sure that you have specified a valid location for Autoreover files in Preferences,-

how can i stop an error message that comes up when i am using word? the error message is "word is unable to save the Autorecover file in the location specified. Make sure that you have specified a valid location for Autoreover files in Preferences,…"

It sounds like if you open Preferences in Word there will be a place where you can specify where to store autorecover files. Right now it sounds like it's pointing to somewhere that doesn't exist.

Do you have a cat?

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