Does customer loyalty mean anything?

How about taking some action on some customer loyalty. Never saw a company who does just not care about their customers. I am finishing
up on my second 2 year contract you would think that Verizon would give a ****.
Subject was edited for bevity by: Verizon Moderator <<>>

Ernie
Surely you can understand why people do not want to pay £200 for nothing? 
I have a similar proplem where I beleive BT have no empathy what so ever for their customers. I leave my current address in one weeks time but my future home will not be vacated for 1-2 months. Both old and new houses will need phonelines for their current occupants to I need to stop the phone to this house. The only way BT will do this is to end my contract early -cost £60 and then I start a new one with them when I move. I do not want to move away from BT I want to keep all my current packages/bundles but BT can't do it. I've been with BT for 50 odd years (yes I am old) but does that matter to them? The future home currently has Sky so if BT can not help me who do you think I will be signing up with?

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