Does not load a complete site

When I go to Ancestry.com it does not download all of the site. I know its a firefox issue because I tried the site on Internet Exp and the site came up. I spent two hours on phone yesterday with Tech on Ancestry only to find it is a firefox problem. Let me know soon as possible.

[http://support.mozilla.org/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can#w_firefox-cannot-load-certain-websites Firefox cannot load certain websites]
thank you

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