Does verizon still have a price guarantee if you are within your 14 day return window?

Question

Hello,
I bought a RAZR MAXX HD for $299.99 and plan off Verizon's website on 12/13. Phone delivered to my house 12/14 and activated 12/15.
On 12/18 I notice on Verizon's website that phone is now $249.99. I had heard that as long as you are within your 14-day return window,
you can get a credit for the price difference. Sounds good!
Here's where the misery begins:
- 12/19 I call customer service @ *611 and am told I am SOL. I could return the phone and order again, but
would be charged a $35 restocking fee.
- 12/19 Stopped in a Verizon corporate store and was told if I had bought the phone in store they would be
able to credit my account $50 (and also that they do it all the time). Told me to call *611 and talk and ask
for Telesales.
- 12/19 Called *611 again and asked for Telesales. After being transferred about 4 times, gain told I am SOL.
So, frankly, I've been a Verizon customer for less than a week and am already regretting the decision to switch to them. Why?
1) I don't think my expectation of getting the lower price within the 14-day return window is unreasonable.
2) I don't understand why buying the phone off Verizon's website versus buying it in their corporate retail store should make
a difference in whether they can give me a price difference credit or not. If there is a policy, it should apply across the board
within Verizon (it's not like I bought this phone at a 3rd party retail store or website.)
3) I'll also throw this in; I have extensive experience in sales/customer service and when calling other companies service
learned a long time ago to always ask for names, however, I noticed when being transferred around while asking for Telesales
almost everyone I spoke to before being transferred again was reluctant to divulge their name when asked for it.
If anyone has any suggestions and/or if any Verizon customer representatives on here can help out I'd appreciate it. Otherwise
the clock is ticking on my return window and I might just return it, eat the restocking fee, choose another carrier/phone and
never consider Verizon for anything ever again.
Thanks again.

Answer 1

I would like to say I bought a Droid Maxx on 10/14 at $299. They then dropped the price to $199 a few days later. I called today 10/21 and said I had bought the phone a week ago and would like to be reimbursed the difference under the price guarantee. It took the lady a little while to get it all set up but she was very cordial and efficient and credited the $100 back to the account. If you are within the 14 day return window they should reimburse the difference. Makes sense for them to do so rather than have a perfectly good brand new phone returned just to buy the same phone.