Download of iTunes songs fails. Tap to retry fails help!
Hi All,
I have just tried to download 4 songs from iTunes using my iPod touch however in the downloads area of iTunes the 4 songs are sitting & it states 'download error tap to retry'. I have retried a number of times but the same error appears.
I can connect to the web & used web apps so there's no issue with my network coonection.
Any ideas?
Thanks
this happened to me quite a few times with movies, and there is no fix you can do. email itunes support through itunes, and theyll clear it for you and also prob give you store credits. they are very helpful about it.
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The problem is, that i cant seem to download my purchased songs onto my computer again. I have tried looking in my purchase history but there is nothing.
I have also tried to buy an album that i know i own, just to see if it would say, that i already owned it, but it let me buy it and now all i have is this album and nothing else.
This is really furstrating since i have spend much money on legally purchasing music instead of pirating.Jens Carl wrote:
I am logged on my apple ID, which im 100% sure that made ALL the purchases, i dont know if my computer is authorized and i dont know how or where to check it.
iTunes menu Store > Authorize computer.
also tried to syncronize my ipod with my pc, but Itunes tells me that the ipod is synched with another liberary (probaly my pc libery before i rebooted it) and that if i syncronize it with this liberary, all the songs would get deleted.
Did you backup anything before you formatted the computer?
Authorize your computer then...
Connect iPod, then iTunes menu File > Devices {select your device} and Transfer purchases.
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Hello, Strakat.
The attached article will walk you through the process of downloading past purchases. If you are experiencing issues with this, see the section labeled Related Articles.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
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<Edited by Host> -
Secure link to iTunes Store failed: HELP!
I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark! -
How can I download an Itunes song only available in canada
I would like to download the song "I was there" by Paul Brandt but It says I can't because I live in the USA and it's under
Canadian ITunes? I guess they don't want our money? Any suggestions?Yep, I know it was released for the World Junior Hockey Championships, but it was a recent release since the World Juniors were only last month so I am hoping he still will have it released world wide. After all it the money is going for Canadian Hockey (Youth I believe) so you would think he would want to raise as much money as he could. There were USA players there, so ya never know lol I am trying to be optimistic as I LOVE that song!
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When I am trying to purchase a song, it is saying there is an error in the iTunes store with the number45054. I also have $15 to redeem from an iTunes card. It shows on my account by my name, but when I try to purchase a song, it will not give me the option to access that. It just takes me to paypal/credit card. Any suggestions?
Thanks!Hi shelleymb,
If you are having issues downloading a song in iTunes such as you describe I would suggest using the steps in this article to troubleshoot -
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks for using Apple Support Communities.
Best,
Brett L -
HT203433 Incomplete downloading of iTunes song even when says is complete
I used iCloud to download a song onto my computer that I had purchased on my phone. I says it the song is 2:54 long yet at about 1:15 the song spontaneously ends and goes to the next track. I do not have this problem with the track on my phone. I wanted to re-download it however when I deleted it from iTunes on my computer, when I went to the iTunes store it still said that track was "downloaded" to this computer so it wouldn't let me get it again. Thoughts?
I called and spoke to supervisor, plug yr phone into computer, rt click on yr name and transfer purchases, this redownloaded whole song onto computer and fixed the problem
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It says file corrupted yet continues to attempt to download the file. It is stuck in a loop. I can't seem to delete this file either. i've tried several ways, dragging it to trash (it still appears), hitting the delete buttin on my computer.
Any suggestions as to how to stop the downloading of this corrupted file?
MCPerhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
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