Drilldown and Multiple types of Counts

Question

We need an operational analytics around Siebel Activities
Activities dimension are primarily
- Activity Type
- Owner
- Owner Supervisor
Activity Fact in our case comprises of
- Count #s
- Overdue #s [Count where Activity Status = 'Open' AND DUE_DATE < CURRENT_DATE]
- Due #s [Count where Activity Status = 'Open' AND DUE_DATE = CURRENT_DATE+ 1]
- Callback #s [Count where Activity Status = 'Open' AND DUE_DATE = CURRENT_DATE+ 1]
The Answer report should list as follows
Activity counts (Overdue #s, Due #s, Callback #s) should be listed for a call center Owner supervisor - This does not seem to be a problem
Drilling on Call Center Owner Supervisor, the report should show counts for each individuals or Owner under Call Center supervisor - This does not seem to be a problem
But the business is expecting one more drilldown, Ability to click on Individual or Owner and display Overdue Activity Id's, Due Activity Id's and Call back Activity Id's individually
Would appreciate your insight as to how to solve this. Can this be solved by Narratives? Can we show three drilldown, one for each count ? Please help

Answer 1

Hi,
Instead of using drill down you can create two diffrent drilled reports.On click of Owner supervisor navigate to first report containing individual or owner and respective counts.From that report navigate to next report which will have Overdue Activity Id's, Due Activity Id's and Call back Activity Id's.
Put necessary columns as is prompted so that context from parent report is passed to child report.
Thanks
Sandeep