Driver not compatible with a policy on your computer that blocks NT 4.0 drivers

Question

I've recently upgraded from WinXP SP3 to Vista Business and upgraded to SP2.  At first my CP1215 seemed OK.  But after shutting down and restarting, I had to re-install the printer.  Since then, I've been getting the captioned error.  I've downloaded and re-downloaded the most recent PNP software/driver package.  I keep getting the same error.  This is NOT a shared printer but one connected directly via USB.
All searches and solutions seem to relate to shared network printers with older drivers and mine is not the case.

Answer 1

Hi jwhorton,
I have provided some steps to go through to see if this will resolve the issue.
Sorry for having to repeat a lot of the steps.
Disconnect the USB cable.
Uninstall the printer software again from the CD.
I would like you to create a new administrator user account, just in case there is some hidden corruption based off of your current user account. Please follow these specific steps, since I am providing instructions on unlocking a specific user account:
Run Command Prompt as Administrator. To do that, go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission. In your Command Prompt window (as administrator), type the following and hit Enter: net user administrator /active:yes
You should see a message saying "the command completed successfully". After troubleshooting is done, you can disable this account by typing the following command into Command Prompt (as administrator): net user administrator /active:no. Restart the computer, and utilize the new account that is available, which should be named "Administrator". In this user account, proceed with the following:
(Note, ensure these changes are completed in the Administrator account that was just created.)
After this account is created, I would like you to perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: http://support.microsoft.com/kb/929135
The next step is performing a System File Check. Go to start, select run type in cmd, run Command Prompt as administrator again. Type in this command and hit Enter afterward: sfc /scannow.
SFC stands for System File Checker, and it scans and attempts to restore corrupted Windows files. Running this might find a corrupted file or service and repair it. After it completes it will basically say either no corrupted files were found, corrupted files were found and repaired, or corrupted files were found but were unable to be repaired. Restart after this completes and record your results.
After the check is complete, I want to ensure that all Windows updates have been installed. Here is some information on how to install all of your Windows updates: http://windows.microsoft.com/en-ca/windows-vista/install-windows-updates
Before you install the printer again, I would like you to re-register the Windows Installer service.
Go to start, select run type in msiexec  /unregister then click OK, then type in msiexec  /regserver then click OK.
(make sure you are typing it in exactly there is a space in between)
Do a msconfig to turn off any startup programs.
Temporarily turn off the Antivirus softare.
Click on start, select run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Download and install the Full Feature Drivers.
HP Color LaserJet Full Feature Software and Drivers.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
Please let me know the results.
Thank You.
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Gemini02
I work on behalf of HP