Droid Incredible 2 RED - touch screen intermittantly unresponsive Brand NEW Phone!
I just got this phone today and I am having so many issues. The whole touch screen seems to be SUPER slow. Then it will lock-up or freeze. When I put the phone into sleep mode and wake it back up, it will usually unlock. What can I do to fix this as I have very few apps (4 apps now, but it still froze with 0 apps), did a factory re-set and this is still happening! I am thinking the only link could be to importing my contacts.... Any thoughts?
By the way, HTC, you could FIX THE CURRENT PROBLEMS BEFORE MAKING MORE. I just had to get this phone because the last update ruined my less then 1 year old Droid Incredible.
Hello alalsip,
I'm sorry to hear that you are having issues with your Incredible 2. It sounds like you have done all the troubleshooting steps that's recommended on a new device. The good is that you are within your 14-day return policy. We can exchange your Red Incredible 2 for another at not cost to you. If this solution works for you then that would be great. If you would like to exercise the device exchange to another make and model then you have that option as well. Keep in mind that there may be a price difference, depending on which device you choose, and a $35 re-stocking fee. The original packaging for the Incredible 2 is required should you decide to exercise either option. If you have any questions or concerns as to which option is best for you then feel free to reply to this message for additional assistance.
Thank you...
Similar Messages
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Droid Incredible 2 - touch screen intermittantly unresponsive
My DINC 2 is having responsiveness issues with the touchscreen. At times it will lock up so that no touches are recognized. I must turn off screen and turn back on to resume using phone. When unresponsive I cannot click on icons or the touch buttons. Problem started within past week and I cannot identify any specific apps I have downloaded during that period. Can anyone please adivse on what the issue may be?
My 1st Gen Dinc is the same way. I put a thumb through the screen on the first one trying to get it to unlock to answer an incoming call after missing the call 4 other times that day for the same reason.
The second one I had to buy still has the same problem from time to time; mostly when using a loud ringtone.
My suspicion has always been poor ground integrity and not enough trace on the PCB to carry the ring tone current and still propery power the touch screen.
I just have to settle for missing calls when it isn't in the mood to allow me to answer incoming calls, and will have to for another 12 months.
What is truly amazing is that within a month of the Dinc being introduced, every vendor and his brother-in-law was carrying replacement touch screens, but Verizon was not aware of any problem.
Apparently there was enough of a fuss that the HBoot screen now identifies which screen is installed in the phone, which seeems like a lot of extra effot to update the firmware to identify a source of a problem that doesn't exist.
I had the original one repaired, but have never been able to see if it works any better, as it came back with a good screen, but wouldn't come out of sleep unless you removed the battery and rebooted.
I use it for 30 minutes at a time as a wifi playtoy around the house. As long as I don't touch the power button, it will usually remain usable for the maximum 30 minute Screen Timeout.
I can't chance activating it for use unless I am not expecting any calls that may require a number of battery removals and reboots to get the timing right in order for me to answer -
Iphone 6 plus Touch Screen is Unresponsive When Charging
I just replaced my iPhone 4s with the iPhone 6 plus. I had several issues with the first 6plus and Apple has already replaced the phone once figuring it was a hardware issue. (Actually they couldn't figure out the cause of the issues so as a last resort they replaced the phone.) The second iPhone 6 plus still has an issue with the touch screen becoming unresponsive or erratic while charging. By erratic, I mean that if the phone is unlocked, I try to open my photos but the phone opens facetime. Or I try to open the app store and the phone actually opens the settings. The longer the phone is connected to a power source the more unresponsive or erratic the touch screen becomes. If the phone is locked, I can't even answer an incoming call or unlock the phone. Also, it doesn't matter if the phone is connected to my computer or to an outlet. All connectors (plug and cord) are the ones I received in the box with my iPhone. The only constant is that the phone is connected to a power source. It happens both when the phone is charging and if it has a full 100% charge.
The problem is solved immediately when I disconnect from the power source. If anyone has any ideas on what is causing the issue, I'd appreciate the advice.Thank you for the advice. Unfortunately, this did not solve the issue. In the weeks since my original post, I've tried three different apple cords and a charging cord made by Duracell. I've tried two different apple wall bases and a generic brand wall base. I've tried different different power sources too. Plugging into different wall outlets, different computers, the USB connection in my car and used an adapter to plug into the 12v connection in my car. I had thought maybe the computer could contribute to the issue so I even tried the computer when I simply turned it on but did not log on. While the phone was charging, it still didn't fix the issue.
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After the iOS 7 update my iPhone 5's touch screen is unresponsive some times ,can't even open the lock screen , I had to turn the phone off and turn it on again ,any solutions ?
Hello kumarsenthil210317
Check out the article below to start troubleshooting issues with touchscreen response.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Regards,
-Norm G. -
my ipod 3rd gen. touch screen is unresponsive, cant slide to unlock or enter passcode to access ipod. What is the cause? how do i fix this?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPod Touch (3rd Gen) is having problems with the touch screen being unresponsive, too responsive, freezing and constantly resizing. It varies between not responding when I tap the screen and acting as if I double-tap or tap and hold when I tap. Every so often it freezes for a minute or so and then comes back. The scren is constantly changing sizes too such that I often can't see most of the top status bar or other edges. This makes typing almost impossible, ruins most games and generally makes everything difficult, but otherwise the iPod is working correctly. Powering off, shutting down apps, letting it sit have not worked. This has happened once before months ago, but the issue resolved itself somehow. Is this a common problem? Is there a fix?
Try this for the freezing
http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
Or if they don't work put it into recovery mode
See here
http://www.apple.com/support/ipodtouch/assistant/restore/
Then restore
http://support.apple.com/kb/HT1414 -
I've had my ipod for about a week and off and on throughout the day the touch screen is unresponsive. I've restarted it several times and it does no good. Help!
Just the standard fixes:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My iphone 4 touch screen is unresponsive
My iphone 4 touch screen is unresponsive and I can not slide the arrow to unlock the screen or to poweroff the phone. I have reinstalled from my backup several times and still no change. I even rebooted the phone by holding the power switch and the hom ebutton, but still no changes.
I'm wondering if i need to do a clean reinstall of the software to fix the problem or replace the phone (since it's still under warranty).
Any suggestionssounds like you really didn't fix it correctly, doesn't it? Since you did the work yourself, Apple won't even touch your phone now. You'll need to bring it into a 3rd party repair shop.
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i replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks
Hi Eric,
What message do you get when you try to connect?
Cheers! -
I bought my 6 plus last night decided to upgrade the IOS 8 like they suggest and now all I see is a white screen with the apple sign in the middle with an occasional flashing red screen. Did my new phone seriously just crash? What do I do now? I left it overnight with the white screen, thinking maybe it'll go away and needs time to upgrade. Woke up this morning, nope still white screen. Very disappointed with Apple. I was so excited to get my phone and can't even use it right now.
First turn the iPhone off and back on and see if it works. If that doesn't work then do a Reset by holding the Sleep / Wake Button (The Power Button) and the Home Button at the same time until the white Apple Logo appears, the release both Buttons and wait until a Full Reset occurs. The iPhone 6 should come back to your Lock-Screen. If that doesn't work then you could connect the iPhone 6 via the Lightning Cable to a Computer with a Current Version of iTunes. Then open iTunes on the Computer and wait until your see a Button that represents your attached iPhone and click on it. This should bring up a Summary Screen on the Computer within iTunes. At that point your can choose Update Software if an Update is available or Restore the iPhone to Factory Settings / New In The Box, or you could try to Restore from your Backup if a current Backup had already been saved from a previous iPhone.
If you don't have a computer with iTunes and you can get the iPhone back on, then go to Settings>General>Software Update and see if the iPhone is still on iOS 8.0 or if it is now on iOS 8.0.2 -
WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE
I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderatorshoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup. -
Brand new phone will not charge
Just got my new 4S. It will not charge. Apple logo appears when pressing home button, but suddenly disappears or phone goes dead during initial config. Tried different chargers. Have tried charging for hours. Defect battery on a brand new phone?!
On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
Do you see the BlackBlerry dots logo at the top right of the home screen next to the signal bar indicator?
If not, and if the BIS status is not connected, could be the plan is not yet provisioned by Tesco.
Then, try this:
On your BlackBerry device, go to:
1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
i plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old information from my G3s on my new iphone 4. how can i reverse this? please help.
Hi, raneth's boyfriend!
Unfortunately, iTunes was told to restore all data from an old backup onto the new phone, and that cannot be undone.
However, prior to this, iTunes 10 would have also asked to make a backup of the phone before doing the restore. If the user elects to say "yes" to perform the backup, then iTunes would have backed up the phone before erasing it.
Hopefully, that backup will still be available in iTunes, and if so, it would be backed up under the new phone's name prior to it being erased and restored (if the name of the new phone is different to the name of the old phone).
To check if iTunes has a backup of the phone prior to the restore, look in the Devices category in iTunes Preferences. All backups made are timestamped and are identified with the iPhone's name at the time of the backup. Look for:
• a backup of the phone using the new phone's name prior to the erase and restore, or
• a backup with the same date and time as that when the phone was erased and restored (not the date and time AFTER when the phone was erased and restored!). This may be the case if the new and old phones have the same name.
If a backup is available, you can erase and restore again using that backup. The phone will be restored with what would hopefully be the original image of the new phone.
If no backup was made prior to erasing and restoring the phone initially, then there is no way to
undo it, meaning your phone's original data has been lost.
--tonza -
play a song from itunes? it will show the art work then skip three or four songs and start playing! How can I get it to play the songs I touch? This is a new phone but has been restored from backup. Not even all my icloud music is showing
Hi amorg1876,
If your iPhone is skipping over certain songs, you may want to check out this article:
Troubleshooting songs that skip
http://support.apple.com/kb/TS3217
Cheers!
- Ari -
When apple replace my phone is it a brand new phone?
When Apple replace my iphone at the genius bar is it a brand new phone or refurbished iphone?
Very likely refurbished
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