When apple replace my phone is it a brand new phone?

When Apple replace my iphone at the genius bar is it a brand new phone or refurbished iphone?

Very likely refurbished

Similar Messages

  • I replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

    i replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

    Hi Eric,
    What message do you get when you try to connect?
    Cheers!

  • Does the apple warrenty start again when apple replace your products

    Hi All
    When apple replace your products like my iphone 5 does the 12 month warrenty start again? as the replacement I have is giving me an electric shock in my ear when on the phone and my phone is on charge

    An item replaced under warranty will have the balance of the original warranty or 90 days, whichever is longer.

  • Apple replaced my iPhone 4s but the tracks bought previoulsy (on the old phone) wont update to the new phone... help please!

    Hello,
    Apple have recently replaced my phone due to a faulty lock button. I have now sync'd my new phone with iTunes but the songs bought from the original phone wont sync to the new phone.
    I know this is basic but any help is welcome.
    Thanks,
    J

    Are those songs in iTunes on your computer?  With your iPhone plugged in and iTunes running, do you have the appropriate boxes checked in the Music tab?

  • WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A  BRAND NEW PHONE THAT WAS DEFECTIVE

    I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
    I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
    In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
    When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
    On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
    I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
    I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
    As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
    I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
    Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
    Thank you
    (removed)
    Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them.  Guess I will be leaving Verizon since they refuse to do the right thing.
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
    Steps to remove an application below:
    Note: Applications included with the Android Operating System may not have an uninstall option.
    From the home screen, select the App menu.
    Select Settings.
    If the application icon is missing, select App menu filter (located at the top) then select All apps.
    Select Applications.
    Select Manage applications.
    From the All tab, select an application.
    Select Uninstall.
    Select OK.
    Select OK.
    Steps below to perform Hard/Master Reset:
     Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. 
    From the home screen, select the App menu.
    Select Settings.
    If the application icon is missing, select App menu filter (located at the top) then select All apps.
    Select Privacy.
    From the Personal data section, select Factory Data Reset.
    Select Reset phone.
    If presented, enter the current passcode or draw the unlock pattern.
    Select Erase Everything.
    Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

  • I plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old stuff from my G3s on my new

    i plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old information from my G3s on my new iphone 4. how can i reverse this? please help.

    Hi, raneth's boyfriend!
    Unfortunately, iTunes was told to restore all data from an old backup onto the new phone, and that cannot be undone.
    However, prior to this, iTunes 10 would have also asked to make a backup of the phone before doing the restore.  If the user elects to say "yes" to perform the backup, then iTunes would have backed up the phone before erasing it.
    Hopefully, that backup will still be available in iTunes, and if so, it would be backed up under the new phone's name prior to it being erased and restored (if the name of the new phone is different to the name of the old phone).
    To check if iTunes has a backup of the phone prior to the restore, look in the Devices category in iTunes Preferences.  All backups made are timestamped and are identified with the iPhone's name at the time of the backup.  Look for:
    • a backup of the phone using the new phone's name prior to the erase and restore, or
    • a backup with the same date and time as that when the phone was erased and restored (not the date and time AFTER when the phone was erased and restored!).  This may be the case if the new and old phones have the same name.
    If a backup is available, you can erase and restore again using that backup. The phone will be restored with what would hopefully be the original image of the new phone.
    If no backup was made prior to erasing and restoring the phone initially, then there is no way to
    undo it, meaning your phone's original data has been lost.
    --tonza

  • I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get bck to UK

    I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK

    Not really. Is say "pending"
    pend·ing 
    /ˈpendiNG/
    Adjective 
    Awaiting decision or settlement.
    Preposition
    Until (something) happens or takes place: "they were released on bail pending an appeal".
    Synonyms
    adjective. 
    pendent - undecided - unsettled - outstanding - pendant
    preposition. 
    during - until - till - to

  • I dropped my iphone 4s in water and everything works but the backlight. I have heard rumors that I can take my damaged iPhone into an apple store and trade it in for a new phone and pay the difference. Is this true?

    I dropped my iphone 4s in water and everything works but the backlight. I have heard rumors that I can take my damaged iPhone into an apple store and trade it in for a new phone and pay the difference. Is this true?

    Apple offers an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price off the full retail sales price.

  • HT4859 How when uve set up the iPhone 5 as a new phone how do u get ur stuff from ur iCloud's

    How when uve set up the iPhone 5 as a new phone how do u get ur stuff from ur iCloud's account I've logged in to it but its not given me an option besides back up now which I've done but still nothing?

    If you want to restore to an iCloud backup, go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup.

  • The head phone jack on my brand new iPod touch 5th generation is not working properly

    The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
    Try the following to rule out a software problem
    - Reset the iOS device. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar

  • Brand new phone will not charge

    Just got my new 4S. It will not charge. Apple logo appears when pressing home button, but suddenly disappears or phone goes dead during initial config. Tried different chargers. Have tried charging for hours. Defect battery on a brand new phone?!

    On your Manage Connections screen, click on the Services Status.
    What is the status of the BlackBerry Internet Service?
    Do you see the BlackBlerry dots logo at the top right of the home screen next to the signal bar indicator?
    If not, and if the BIS status is not connected, could be the plan is not yet provisioned by Tesco.
    Then, try this: 
    On your BlackBerry device, go to:
    1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
    2. Resend your service books from your carrier BIS site:
    From your handheld device:   http://www.blackberry.com/btsc/KB15402
    Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.From your desktop PC:  http://www.blackberry.com/btsc/KB02830
    North American Carriers - scroll down to select your carrier
    WorldWide Carriers - Find your carrier on the list
    3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Traded in my iPhone for a different brand of phone. I had no idea that I had to sign out of iMessage before doing this. Now, my old phone is gone and my new phone cannot receive texts from people who have iphones and had me as a contact before. They try t

    Traded in my iPhone for a different brand of phone. I had no idea that I had to sign out of iMessage before doing this. Now, my old phone is gone and my new phone cannot receive texts from people who have iphones and had me as a contact before. They try to send an iMessage and I have no way to receive an iMessgae now. On some server somwhere my AppleID still tells people they should send me iMessages. What is the solution to this issue? Deleting my AppleID would work to solve this issue, but I cannot ever delete the ID? What can Apple do for this?

    If you did not erase your apps and data before getting rid of your old phone, try using Find My Phone and erasing everything remotely. See if this works.

  • My ipod 5 turn off when im listening to radio. It is brand new.... I bought it just yesterday. :(

    My ipod 5 turn off when im listening to radio. It is brand new.... I bought it just yesterday.
    . please help

    Try:
    - Reset the iOS device. Nothing will be lost      
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings                            
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • I came into the store because my middle button was not working. Then they gave me a middle button that's on the screen of my phone. I got a new phone do now my middle button doesn't work but I still have the internal digital button, how do I remove it?

    I came into the store because my middle button was not working. Then they gave me a middle button that's on the screen of my phone. I got a new phone do now my middle button doesn't work but I still have the internal digital button, how do I remove it?

    Settings>General>Accessibility>(scroll down to)AssitiveTouch and change to Off

  • I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

    i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

    Do you see a lightning bolt near the battery , Battery is charging (supposedly(  IF  not return to where  you purchased it  (also make sure that the charger is on)  if still not charging with lighting bolt bring it back

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