Dropped iPhone and Screen is dead.

Dropped iPhone. Screen is dead. iTunes sees phone normally.  Need to sync, but can't enter passcode, because screen is dead.  Can passcode be entered from within iTunes?

Either your wife doesn't have a passcode, or her iPhone is running a version prior to iOS 7.
You still didn't answer the question about iCloud, was it enabled?
Also, do not take the phone to an unauthorized third party shop as Apple will no longer service it in the future if you do.

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