DVDs not working on some PCs

Hey everyone,
Really hoping that someone can help.
I have been making DVDs for a client with DVDSP for about 8 months with no problems.
Now the DVDs that I am producing are working well on DVD players, macs and some PC laptops (windows media player and other players, Power DVD, realplayer)... just not their PC laptops.
They have WMP and Power DVD and now realplayer too. In WMP there is no picture just sound and the program says the computer is missing a CODEC. In power DVD and realplayer, the menu doesn't show and the playback is dodgy!
Originally I was burning straight from DVDSP (when they were working fine) and then changed the process so now make a disc image in DVDSP and then burn it in the disc utility. They also changed their computers from Vista back to Windows XP around the same time, so I have given them a test burning straight from DVDSP, this didn't work.
Really baffled, could it be that some setting have been changed in DVDSP? Or is it just their computers and not really something I can sort out at my end?
Thanks in advance to anyone that can help.
Sara

Sara
Read this recent thread first;
http://discussions.apple.com/thread.jspa?threadID=1273835
Also you can try using the free and cross plataform VLC Player.
Hope that helps !
  Alberto

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