E-BUSINESS - OBIEE Email addresses not updating correctly

I am using out of the box configuration from E-Business to OBIEE, we currently have an issue where the Email addresses are not being updated correctly. When email addresses change in EBS due to a person getting married etc. I thought if i put in a headcount at the end of the report in the presentation layer this may fix the issue but it is picking up the old email address. What I need is the latest email address listed in all reports, Is this a known issue from EBS - OBIEE or can this be fixed via ETL or at RPD level?

Are you reporting directly off EBS tables or are you using BI Apps and have an analytics warehouse populated by ETL routines ?
Two reasons spring to mind why your not seeing your up to date data :
the warehouse has not been updated from the source system (yet), perform an ETL refresh to load the new data into the warehouse.
or
BI Cache is on, you need to clear the cache to view the most recent data, the BI Server does not know when the source tables change (without use of an Event Polling table)
to clear the cache : Administration tool (online ) -> Manage -> Cache -> Highlight all and hit delete.
Hope this helps,
Alastair

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