Apple Mail read status does not update correctly

I have one iMac running Mavericks and using Apple Mail to run three IMAP accounts provided by a local Apple Mountain Lion Server.
It exhibits two issues:
Firstly it fails to refresh the view automatically in the message viewer window.
The header at the very top of the window will update live when a new message comes in so that it says "X Messages (Y Unread)" with the correct numbers. The list of messages does not update unless you switch mailboxes, then switch back again. Then they appear instantly.
The second and more critical issue is that the read and unread status of messages is not updating correctly at all. Refreshing the view make no difference. Two of the three accounts are shared with 6 other iMacs running Mountain Lion and Snow Leopard. None of these have an issue.
I have deleted and re-added the accounts several times, I have tried a completely clean new user account. Sometimes the first issue goes away but it returns after a short time.
The next step would be to erase the whole Mac but I am reluctant to go to the hassle as I have a suspicion that this will not make a difference and that there is a glitch with Mail on Mavericks. I have run all updates.

Hi Brenn,
To narrow down the issue, we need more investigation:
1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
3.If the shared mailbox is in cached mode, please check Account Settings > Change > More Settings... > Adwanced > Use Cached Exchange mode > check Download shared folders.
4.Please switch to online mode for shared mailbox and test the issue.
Regards,
Rebecca Tu
TechNet Community Support

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Hi Brenn,
To narrow down the issue, we need more investigation:
1.Does the issue occurs only in Category view? Please check if user 1 set the view to Date and email read status update.
2.Does the issue occurs to user1's own mailbox with the same setting as shared mailbox?
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4.Please switch to online mode for shared mailbox and test the issue.
Regards,
Rebecca Tu
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