E-Business Suite login exception

When login on EBS,the exception is :
500 Internal Server Errororacle.apps.fnd.cache.CacheException
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:228)
at oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:1485)
at oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:354)
at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:211)
at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:171)
at oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:148)
at oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java:1259)
at oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:1114)
at oracle.apps.fnd.common.logging.DebugEventManager.internalReinit(DebugEventManager.java:1083)
at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:1050)
at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:1037)
at oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:595)
at oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:941)
at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:926)
at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:891)
at oracle.apps.fnd.common.AppsContext.<init>(AppsContext.java:751)
at oracle.apps.fnd.common.WebAppsContext.<init>(WebAppsContext.java:1014)
at oracle.apps.fnd.sso.Utils.getAppsContext(Utils.java:525)
at oracle.apps.fnd.sso.AppsLoginRedirect.AppsSetting(AppsLoginRedirect.java:120)
at oracle.apps.fnd.sso.AppsLoginRedirect.init(AppsLoginRedirect.java:170)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpApplication.loadServlet(HttpApplication.java:2232)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpApplication.findServlet(HttpApplication.java:4622)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpApplication.findServlet(HttpApplication.java:4546)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpApplication.getRequestDispatcher(HttpApplication.java:2822)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:740)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:230)
at oracle.oc4j.network.ServerSocketAcceptHandler.access$800(ServerSocketAcceptHandler.java:33)
at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:831)
at com.evermind[Oracle Containers for J2EE 10g (10.1.3.0.0) ].util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:595)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: java.lang.NullPointerException: null Connection
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:712)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
at oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:216)
... 33 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException:
An exception occurred in the method CacheAccess.get
null
The base exception is:
null Connection
at oracle.apps.jtf.base.resources.FrameworkException.convertException(FrameworkException.java:607)
at oracle.apps.jtf.base.resources.FrameworkException.addException(FrameworkException.java:585)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:66)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:88)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:202)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:218)
at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
... 37 more

Hi,
What is the application release? What is the OS?
Was this working before? If yes, what changes have been done recently?
Any errors in the alert_<SID>.log file?
Did you try to run AutoConfig and see if it complete successfully?
Similar error is reported in the following documents, review it and see if it helps.
Note: 783338.1 - R12:Cannot Login After Changing GUEST Password
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=783338.1
Note: 730492.1 - JOC Deadlocks caused by oracle.ias.cache.group.GrpChannel.multicast in E-Business Suite R12
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=730492.1
Note: 602425.1 - Login Fails After Changing The 'GUEST' Password To Either Mixed / Lowercase In 12.0.3
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=602425.1
Regards,
Hussein

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Hi !
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source : E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\template\adrunat.cmd
dest : E:\oracle\VIS\inst\apps\VIS_erp\temp\adrunat.cmd
backup : E:\oracle\VIS\inst\apps\VIS_erp\temp\adrunat.cmd to E:\oracle\VIS\apps\apps_st\appl\admin\VIS_erp\out\templbac\adrunat.cmd
Step 0 of 5
Command: E:\oracle\VIS\inst\apps\VIS_erp\temp\adrunias.cmd
Processing Step 3 of 5
Step 1 of 5
Command: E:\oracle\VIS\inst\apps\VIS_erp\temp\adrunat.cmd
Processing Step 4 of 5
instantiate file:
source : E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\etc\adxdbctx.tmp
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\etc\adxmlctx.tmp
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
instantiate file:
source : E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\etc\adxdbctx.tmp
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
dest : E:\oracle\VIS\db\tech_st\11.1.0\appsutil\VIS_erp.xml
instantiate file:
source : E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\etc\adxmlctx.tmp
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
instantiate file:
source : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
dest : E:\oracle\VIS\inst\apps\VIS_erp\appl\admin\VIS_erp.xml
Database Availability
command: cmd.exe /c E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\bin\riwTDBup.cmd E:\oracle\VIS\db\tech_st\11.1.0\VIS_erp.cmd sqlplus E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\bin\riwTDBup.sql APPS/APPS
'E:\Oracle' is not recognized as an internal or external command,
operable program or batch file.
RW-50011: Error: - Database ORACLE_HOME connection test has returned an error: 1
command: cmd.exe /c E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\bin\riwTDBup.cmd E:\oracle\VIS\inst\apps\VIS_erp\ora\10.1.2\VIS_erp.cmd sqlplus E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\bin\riwTDBup.sql APPS/APPS
'E:\Oracle' is not recognized as an internal or external command,
operable program or batch file.
RW-50011: Error: - Apps ORACLE_HOME connection test has returned an error: 1
Configuration Upload
uploading config file at D:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\08030118\conf_VIS.txt
AppsConfig : 'config.txt' uploading...
ADX Database Utility
getConnectionUsingAppsJDBCConnector() -->
APPS_JDBC_URL='null'
Trying to get connection using SID based connect descriptor
getConnection() -->
sDbHost : erp
sDbDomain : erp
sDbPort : 1521
sDbSid : VIS
sDbUser : APPS
Trying to connect using SID...
getConnectionUsingSID() -->
JDBC URL: jdbc:oracle:thin:@erp.erp:1521:VIS
Exception occurred: java.sql.SQLException: Io exception: The Network Adapter could not establish the connection
Trying to connect using SID as ServiceName
getConnectionUsingServiceName() -->
JDBC URL: jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=erp.erp)(PORT=1521))(CONNECT_DATA=(SERVICE_NAME=VIS)))
Failed upload of config file at D:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\08030118\conf_VIS.txt
Environment File
RW-50016: Error: - Database ORACLE_HOME environment file was not created:
File = E:\oracle\VIS\db\tech_st\11.1.0\VIS_erp.env
RW-50016: Error: - Apps ORACLE_HOME environment file was not created:
File = E:\oracle\VIS\inst\apps\VIS_erp\ora\10.1.3\VIS_erp.cmd
RW-50016: Error: - iAS ORACLE_HOME environment file was not created:
File = E:\oracle\VIS\inst\apps\VIS_erp\ora\10.1.2\VIS_erp.cmd
RW-50016: Error: - APPL_TOP environment file was not created:
File = E:\oracle\VIS\apps\apps_st\appl\VIS_erp.cmd
RW-50016: Error: - ADOVARS environment file was not created:
File = E:\oracle\VIS\apps\apps_st\appl\admin\adovars.cmd
RW-50016: Error: - APPSCONFIG was not created:
File = E:\oracle\VIS\apps\apps_st\appl\admin\adconfig.txt
DBC File
RW-00023: Error: - DBC file was not created:
File = E:\oracle\VIS\inst\apps\VIS_erp\appl\fnd\12.0.0\secure\VIS.dbc
HTTP
checking URL = http://erp.erp:8000
RW-50015: Error: - HTTP Listener is not responding. The service might not have started on the port yet. Please check the service and use the retry button.
Help Page
checking URL = http://erp.erp:8000/OA_HTML/help
RW-50015: Error: - Help Page is not responding. The service might not have started on the port yet. Please check the service and use the retry button.
Virtual Directory
RW-50015: Error: - Http Server Virtual Directories is not responding. The service might not have started on the port yet. Please check the service and use the retry button.
JSP
checking URL = http://erp.erp:8000/OA_HTML/jtfTestCookie.jsp
RW-50015: Error: - JSP is not responding. The service might not have started on the port yet. Please check the service and use the retry button.
Login Page
RW-50015: Error: - Login Page is not responding. The service might not have started on the port yet. Please check the service and use the retry button.

Processing DriverFile = E:\Oracle R12\Oracle12_Source\Oracle12\stage12i\startCD\Disk1\rapidwiz\template\adriapps.drvYou cannot use spaces in the directory/file names, so I believe those errors are because you are using a space in the directory name (Oracle R12) -- Please change the directory name to another name with no space (i.e. OracleR12) and retry the installation then.
Thanks,
Hussein

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