E-mail group assinged to more than one person

Hi
i have requirement where they need to chnage the name of the e-mail group for Service desk and Escalation reporting in solman
The problem is i don't know where to change it
The scenario is that, there's an email address namedsolman at company-x dot com , in that email-address there are few individual who receives email under that group email for example User-1, User-2 and User-1 are receiving an email through that e-mail group so now the group name have to be changed from solman at company-x dot com to company-x at company-x dot com
wher do it chnage in solution manager
NB this is for both service desk and Escalation reporting
Tx in advance
R-K

Hi,
I am not sure about the escalation process but go to PPOMA_CRM transaction and in the organization structure select the 1st level or other required then replace the email address in the below part of the same screen. then save the entries and test. This is part of the support Team determination process in service desk.
Thanks,
Ajay.

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hi, can someone please post some code on how to send more than one person the same email, i tried what's below but get an error:
// Send message out as email via JavaMail
// Emails for group 1
String namesOne[] = {"[email protected], [email protected]"};
// Vector to store names
Vector namesInGroup = new Vector();
// Add names to vector
for(int i=0; i<namesOne.length; i++) {
     namesInGroup.add(namesOne);
Properties props = new Properties();
props.put("mail.smtp.host", "???");
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for(int i=0; i<namesInGroup.size(); i++) {
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the host is fine, ???, just didn't want to write it there, i've been able to email one person but can't get this to work, i get the following error:
[05/Sep/2002:15:27:03] failure (10730): Internal error: exception thrown from the servlet service function (uri=/WriteAndEmail.jsp): javax.servlet.ServletException: Illegal address, stack: javax.servlet.ServletException: Illegal address
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:384)
at WriteAndEmailjsp._jspService(_WriteAndEmail_jsp.java:291)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:126)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:826)
at com.netscape.server.http.servlet.NSServletRunner.Service(NSServletRunner.java:533)
, root cause: javax.mail.internet.AddressException: Illegal address in string ``[email protected], [email protected]''
at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:66)
at WriteAndEmailjsp._jspService(_WriteAndEmail_jsp.java:243)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:126)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:826)
at com.netscape.server.http.servlet.NSServletRunner.Service(NSServletRunner.java:533)
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Thank you.

soni29 wrote:
hi, can someone please post some code on how to send
more than one person the same email, i tried what's
below but get an error:
// Send message out as email via JavaMail
// Emails for group 1
String namesOne[] = {"[email protected],
[email protected]"};
// Vector to store names
Vector namesInGroup = new Vector();
// Add names to vector
for(int i=0; i<namesOne.length; i++) {
     namesInGroup.addElement(namesOne);
Properties props = new Properties();
props.put("mail.smtp.host", "???");
Session s = Session.getInstance(props);
MimeMessage message = new MimeMessage(s);
InternetAddress from = new
InternetAddress("[email protected]");
message.setFrom(from);
InternetAddress[] to = new
InternetAddress[namesInGroup.size()];
String emailOfPerson;
for(int i=0; i<namesInGroup.size(); i++) {
     emailOfPerson = (String)namesInGroup.elementAt(i);
     to[i] = new InternetAddress(emailOfPerson);
message.setRecipients(Message.RecipientType.CC, to);
message.setSubject(subjectOfMessage);
String text = mailText.toString();
MimeMultipart mm = new MimeMultipart();
MimeBodyPart mbp = new MimeBodyPart();
mbp.setContent(text,"text/html");
mm.addBodyPart(mbp);
message.setContent(mm);
Transport.send(message);
// End of JavaMail code
the host is fine, ???, just didn't want to write it
there, i've been able to email one person but can't
get this to work, i get the following error:
[05/Sep/2002:15:27:03] failure (10730): Internal
error: exception thrown from the servlet service
function (uri=/WriteAndEmail.jsp):
javax.servlet.ServletException: Illegal address,
stack: javax.servlet.ServletException: Illegal
address
at
org.apache.jasper.runtime.PageContextImpl.handlePageExc
ption(PageContextImpl.java:384)
at
WriteAndEmailjsp._jspService(_WriteAndEmail_jsp.java:
91)
at
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBa
e.java:126)
at
javax.servlet.http.HttpServlet.service(HttpServlet.java
826)
at
com.netscape.server.http.servlet.NSServletRunner.Servic
(NSServletRunner.java:533)
, root cause: javax.mail.internet.AddressException:
Illegal address in string ``[email protected],
[email protected]''
at
javax.mail.internet.InternetAddress.<init>(InternetAddr
ss.java:66)
at
WriteAndEmailjsp._jspService(_WriteAndEmail_jsp.java:
43)
at
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBa
e.java:126)
at
javax.servlet.http.HttpServlet.service(HttpServlet.java
826)
at
com.netscape.server.http.servlet.NSServletRunner.Servic
(NSServletRunner.java:533)
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Thank you.
try using addElement()method of the vector.
or get all the address as one string represented by _to
where _to = "[email protected], [email protected]";
     //set to addresss
InternetAddress to = new InternetAddress() ;
InternetAddress [] toadd = to.parse(_to);
msg.setRecipients(Message.RecipientType.CC,toadd);
i hope this wouldhelp you
thanks and regards,
Suraj Berwal

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