E-mail issues in web ic (CRM 2007)

We are in the process of upgrading our old CRM system from 4.0 sp6 to CRM 2007.  I'm currently working on the web ic area and have e-mails coming into the inbox of the CRM 2007 version of our Web based interaction center.  E-mails sent to our preconfigured Web IC mail address appear in the inbox and can be accessed.  From here though we have a number of issues which I'm not certain how to fix as i'm not certain whether it is authorisation, config or sap notes that will resolve the problems
Basically when i open the e-mail in the inbox I can't forward the e-mail none of the other buttons appear to work and the body of the e-mail is not visible on the screen
I have followed the documentation in the C78 Config Guide Building Block and also the FAQ about the agent inbox of the IC web Client.  I have also checked oss and can't find a specific note or notes that
relate to these issues.
Any help would be greatly appreciated
Thanks in advance
Eddie

We have experience many problems in this area as well - we're due live Dev 2009
Move to the latest SP - I think SP6 is out now - this has about 80 notes around emails and mailforms.
Check for any new notes in this area - we are still getting SAP to fix issues with emails in this area
Let me know if you have any tips as well

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    ATTACHMNT_WR              CG     GNREP          E     F     RO ATTACHMNT_WR: Could not determine generated name of REFTABLE
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    0000000001CG 5ABEB7BA9F5BD3118A5F00A0C9AA8D71     PUBLI          E     F     RO PRDCT_OBJECT: Could not determine generated name of LOOKUP TABLE PASRRL
    F000000274CG 669DF721A26C3440B5946C76EA44286D     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    F000000272CG F3CFBBF7F736D844995523584B67E937     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    F000000273CG CDF390E3E874144F8399B0F88E37F9F2     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    S000000053CG C44D26F0331DD511AE6A0800062AF6C0     PUBLI          E     F     RO MSV_IBA_WRITE: Could not determine generated name of REFTABLE
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    S000000052CG 364D26F0331DD511AE6A0800062AF6C0     PUBLI          E     F     RO MSV_IBA_WRITE: Could not determine generated name of REFTABLE
    S000000224CG 52EFC89F18E418488ED3DE4344181220     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    S000000269CG F18231121882F649AB67D87D78E561E7     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    S000000282CG 4DD04CE77588DB4AB44607BF0D3F9954     PUBLI          E     F     RO CPSTOCK: Could not determine generated name of REFTABLE PASRRL
    SP5C000001CG PRDIMAGE_WRITE_____ICGSP5C000001     PUBLI          E     F     RO PRDIMAGE_WRITE: Could not determine generated name of REFTABLE PASRRL
    SAP0000053CG ATTACHMNT_WR_______ICGSAP0000053     PUBLI          E     F     RO ATTACHMNT_WR: Could not determine generated name of REFTABLE
    SAP0000050CG ATTACHMNT_WR_______ICGSAP0000050     PUBLI          E     F     RO ATTACHMNT_WR: Could not determine generated name of REFTABLE
    SAP0000051CG ATTACHMNT_WR_______ICGSAP0000051     PUBLI          E     F     RO ATTACHMNT_WR: Could not determine generated name of REFTABLE
    SAP0000052CG ATTACHMNT_WR_______ICGSAP0000052     PUBLI          E     F     RO ATTACHMNT_WR: Could not determine generated name of REFTABLE
    ZCRD000032CG FFA0E404D416A446AC0B9EE32E5D38D7     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    ZCRD000111CG E06A7B3D5B9CBB44B30D744E67F37A67     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    ZCRD000060CG B1E93D30074F224C8CB460C0DE753C64     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
    ZCRD000035CG C006C84A5FB59B419802AB2B80E951DE     PUBLI          E     F     Generation error REPL_TEMPLATE_SUBCHECK
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    Hi Kai/Mike,
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