E71 - Incoming name of callers not displaying

I transfered all of mobile numbers via nokia pc onto my new E71. Most of the numbers are on the phone memory as the sim card can take only a limited amount. However when I receive an incoming call from a number which is stored on the phone memory only the number appears on screen - not the name! Can anyone solve this problem? thanks
Solved!
Go to Solution.

Hi guys,
I have the same problem you just described. However, I followed the suggested actions marked as solution and the problem hasn´t been fixed at all.
Although the suggestions make sense, they didn´t help me to remove the bug. First of all, I am sure my phone service provider is sending me the caller ID. I called them to confirm that. Also, when I install my Sim in another pophne, it works ok.
Later, I deleted ALL the contacts from my Sim AND the phone and I created just one. Then, I had my friend to call me and the phone didn´t showed his name on screen. Since there´s just ONE contact on the phone and NONE in the Sim, there´s no chance I had dups, however, it didn´t work. I thought maybe I can store my friend´s info in the Sim and delete it from the phone but I had no luck either. Also, I need to clarify that I run some tests using my friend´s number and later I added the full number (+ for international, including the country code 506 for Costa Rica) and I had no luck either. One more thing! I installed some caller ID programs and all of them shows ¨"Private call¨instead of the contact name (and I am SURE they are not private numbers!).
It´s funny that when I connect the phone to my computer, the Nokia PC Suite identifies the contact name in the log lists but the phone cannot do it (No number).
Finally, when I receive text messages, the phone is capable of identifying the contact from my list but it cannot do it for incoming calls.
I had spent a lot of time reading and researching at the Internet regarding this situation. At this point, I am convinced that this is indeed a BUG in the phone´s firmware. However, I am open to new suggestions, so I´ll appreciate if someone can post a new suggestion to try it.
Also, I´d like to know if the person from Costa Rica in the previews message had luck with this issue. I have the same firmware version (American one) and we share the same provider.
Thanks!
Nino

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