Ebuy now- Delivery not yet as promised

I had ordered a desktop phone through ebuynow from the skype website on the 13th Dec 2012. I have not received this as yet. I have left a support ticket query on ebuynow website, which they promised to get back to me within 24 hours, its already been 96 hours, so cant do anything except wait. The details: 
AU-0435756  Futiro Luna USB Handset with Handsfree Function
ORDER DATE: 13 December 2012.
I presume, if they think themselves as a reputable company, then they should act like one and either deliver the product and do not charge for that or refund the money and also send a gift card. Thats what good companies do if they fail to live up on their customers expectations. SKYPE please keep less products but tie up with reliable companies. Would appreciate your timely response. I am not sure to whom to talk to - Skype or Ebuynow?

I must have read this wrong then.

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