ECO Error : An application error occurred

Question

Hi Exparts,
     We are implementing SAP E-Commerce for mySAP ERP or SAP R/3, release 5.0.
We have installed the ECO on a ECC 6 server.
We want to connect it to a separate R/3 backend which is SAP v4.7 . It has :
     SAP_APPL     470     patch level 25
     PI     2004_1_470     patch level 14
I have created the JCO in XCM pointing to SAP R/3 system, and the JCO u2018testu2019 is successful.
I have created a catalog and a webshop in my R/3 system, and Iu2019m able to display it in my B2B application.
Now comes the problem. When ever I try to create a Shopping Busket, Iu2019m getting the erroru2026
An application error occurred
Contact the administrator
I have tried for a Session Tracking. I can see this error:
SAPEngine_Application_Thread[impl:3]_3 Error   com.sap.isa.isacore.action.order.CreateBasketAction     No connection to backend system
[EXCEPTION]
com.sap.isa.businessobject.CommunicationException: User has no permission to Create ordertemplate    at com.sap.isa.isacore.action.order.CreateBasketAction.isaPerform
The basis team is saying that they have given a SAP ALL to the user.     
Please suggest where I should check.
Thanks in Advance,
Abir Kundu

Answer 1

The user may still need the appropriate E-Commerce role assigned to them. Here is the list of composite roles available in R/3 4.7
SAP_ISA_B2B_FULL -  Internet Sales: Full B2B authorizations
SAP_ISA_B2B_ORDER - Internet Sales: Order creation
SAP_ISA_B2B_RFC - Internet Sales: Role for the B2B RFC user
SAP_ISA_B2B_VIEW - Internet Sales: View-only B2B role
SAP_ISA_B2C_FULL - Internet Sales: Full B2C authorizations
SAP_ISA_B2C_RFC - Internet Sales: Role for the B2C RFC user
SAP_ISA_BOB_FULL - Internet Sales: Full authorizations for Business-On-Behalf
SAP_ISA_SHOPMGMT_FULL  -  Internet Sales: Full authorizations for Shop Management
SAP_ISA_SHOPMGMT_RFC  -    Internet Sales: Auth. for the Shop Management RFC user
SAP_ISA_UADM_MANAGER  -   Internet Sales: Web Shop Manager for User Administration
SAP_ISA_UADM_RFC - Internet Sales: Authorizations for the User Admin RFC user
SAP_ISA_UADM_SUPERUSER  - Internet Sales: Super user for User Administration
If they already have the appropriate role or Z role, check if the composite role your Basis team has assigned has the individual role
SAP_ISA_SUB_TEMPLATE_MAINTAIN
Easwar Ram
http://www.parxlns.com