Edi workflow error - mail not been sent

Hi,
we have an EDI workflow that sends messages as documents to the users in our production system. It was working fine till we moved one more workflow to the production system which is for purchase requisition release. Since the transports for the new workflow are moved to production, we are having an issue with the EDI workflows.
The Idocs are getting triggered but they are hanging up in status 62 saying workitem <num> started.
In SWW_OUTBOX table we can see that the workitem is ending with ERROR status. Also we have observed that even though our new purchase requisition workflow is working fine, there are some entries in this table with ERROR status for the workitem intended for requisition rejection, even though the workitem is not supposed to be triggered.
I am not sure what the problem is but it seems there is some issue after the transports are moved. The issue may be with BASIS or other side.
Any help on this will be very much appreciable.
Thanks and Regards,
Raj.

Hi Jayesh,
Look at the permissions set for the /etc/notifications folder. The "Everyone" group (or at least, the roles for your users) must have read access on this folder which contains the xml templates for the notification e-mails. This could explain why content_admin and super_admin roles receive e-mails and others do not.
I think these links can also be helpful to you
Notification By Mail
http://help.sap.com/saphelp_nw04/helpdata/en/89/c5fd430b63c74bbdfaa5f2ec9bb20b/frameset.htm
Email Notification
http://help.sap.com/saphelp_nw04/helpdata/en/41/080aab7cefe34d8acb04861a467efc/frameset.htm
Thanx & Regards
Anish

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