Editing TTS audio in Cp7 gives error message

I am using Cp7 and am working through updating files created in Cp6.  I need to make edits to the narration that was done with Slide Notes and TTS (English), however, every time I click "Generate Audio" I get an error message stating simply "Error occurred while generating Text to Speech audio for Slide 12."
I have tried deleting all of the text and then re-inserting it, I have tried deleting the audio from the Timeline, and then recreating as new, but nothing has worked. Also important to note:  I am able to add TTS audio to a Blank Project with no problem, so I think this error is tied to the fact these files were created in Cp6.
Please help as I am on a deadline!  Thanks!

@RodWard - Thank you for the excellent tips and the link - I tried both of your suggestions.  While neither worked initially, when I opened Captivate after having deleted the Preferences folder, I received the message that I need to install NeoSpeech Voices again. I had noticed the day before that NeoSpeech was installed in a different Program Files folder from Captivate itself, so this time I installed together with the Captivate application files.  And thankfully, it worked!  I am glad I know about these troubleshooting options.  I am good to go now and I will look into the information you provide on setting up Captivate right.
Thank you so much for your help! 

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