ELearning Suite 6.1 Subscription Problem

I purchased a subscription to eLearning Suite 6.1. The download included Adobe Acrobat XI Pro, but a trial version. Adobe says they are aware of the problem and are working on it. I was not given a target date for a solution.

I cannot remember the exact question that is asked when you are told that there are XX days remaining for the trial. It is something like --- do you want to continue with the trial or do you have a license? Tell it that you have a license. You will then be prompted to log in to your Adobe account. The software should then update to a full version using your Subscriber information.

Similar Messages

  • Adobe eLearning Suite 2.5 Subscription upgrade

    I spoke with an Adobe rep last year about my Adobe eLearning Suite 2.5 subscription, specifically about upgrading to the latest version.  I was advised that when the subscription expires (7 February 2013) I would be upgraded to the latest version.  I just received an email from Adobe saying that my subscription has been renewed however I don't have the latest version of Adobe eLearning suite nor is it available in the downloads section of my Adobe Your Account.
    How do I get this rectified?  Do I need to cancel my subscription and sign up for a new one?  Was the adobe rep wrong?
    I've just tried to call Adobe but the office is closed.  The advertised office times are: Mon-Fri 9am-5pm AEST.  I called at around 4:15pm AEST but the office was closed.  I suspect that the actual office times are based on AEDT, not AEST, so I'll give it another shot tomorrow if need be.

    Hi There,
    If you received an email stating that your Subscription has been upgraded, then you can download the ELS 6 from http://www.adobe.com and install it. From CS 6 onwards subscription process has been changed a little bit, you don't require a Serial number. You can install the product and select the option Select Subscription and use your Username and Password(Adobe ID) and install it. It will activate it.
    Please let me know in case you have any doubt.
    Thanks
    Priyank

  • Elearning suite 2.5 anual suscription raise of price to existent contracts

    Hi I bought an Elearning suite 2.5 anual suscription last April for 39.00 dollars monthly. But this month I was charged 49.99. I contacted costumer support but they tell me that I have to pay the new price despite I have a annual contract. Is this O.K. or I have to be refunded?
    Gregory

    info: Thank you for choosing Adobe. A representative will be with you shortly.  Your estimated wait time is 0 minute(s) and 30 second(s) or longer as there are 1 customer(s) in line ahead of you.
    info: You are now chatting with 'Vikram'
    MW: Accountant didn't like it when subscription came in higher this month for eLearning Suite.
    Vikram: Hello Mattthew, Welcome to Adobe Support.
    Vikram: My name is Vikram, I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    MW: K
    Vikram: When did it reflects $49 instead of $39 in your Billing Statement?
    MW: On August 12 billing
    MW: Sep 11, 2012 CREDIT DSP $0.00 Aug 12, 2012 RENEWAL eLearning Suite Subscription Edition (one-year) US $53.49 Jul 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 Jun 12, 2012  RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 May 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73
    Vikram: ELS 2.5 upgraded to ELS 6.0, that is why it shows $49.
    MW: I don't have a choice in the upgrade? Was waiting for this to expire to switch to Creative Suite.
    Vikram: Subscription Edition upgrades automatically.
    MW: Can you send me the agreement I signed off on originally, thought it was $39 for 12 months
    Vikram: You can install and upgrade your license to ELS 6.0
    MW: I do not have anything but 2.5 available in my downloads
    Vikram: You can download Adobe ELS 6.0 Trial from this link :
    Vikram: https://www.adobe.com/cfusion/tdrc/index.cfm?product=elearning_suite
    Vikram: Launch the installation and choose "Start my Subscription", Login with your Adobe ID and Password.
    MW: I'm not following you...Why would I install the trial? If I was automatically upgraded it should be available in my subscription downloads.
    Vikram: When an Adobe Product upgrade, sometimes it does not comes in Subscription downloads
    Vikram: You need to download the Trial and during installation activate the subscription by your Adobe ID and password
    Vikram: Is there anything else I may help with you today?
    MW: An email explaining all of this would of been nice, they did email me letting me know that my card was expiring.
    Vikram: Okay, please wait for 2-3 minutes and I will send you an Email
    MW: I meant before our conversation!
    Vikram: I will surely pass the feedback to the concerned team.
    MW: Since it is the same price could you upgrade me to the creative cloud instead of ELS 6?
    MW: I chose ELS to save on the cost. I can handle loosing Captivate.
    Vikram: If you need Creative Cloud then you need to have a separate subscription or you can Cancel ELS 6 and purchase Creative Cloud.
    MW: I thought I was on a one year commitment that it would cost me half of my remainding contract to switch, cant a supervisor waive a wand and just make it happen?
    Vikram: Switch is not possible, If you want I can cancel your ongoing subscription (As you will be charged today) and then you can purchased Creative Cloud
    MW: Can you waive the early termination fee?
    MW: 12-Month Your 12-month plan is billed each month for the duration of your 1-year commitment. Your credit card will be charged the fees stated at the time of purchase plus applicable taxes each month. Your plan will start as soon as your credit card is successfully charged and will renew automatically each year until you cancel your plan. Price may change at the end of your subscription period. You may cancel your plan at any time by accessing your Account information on the Creative Cloud site or by calling your regional Adobe customer service center. Plans cancelled within the first 30 days after purchase will be refunded in full. 12-month plans cancelled after the 30-day period will be charged 50% of the remaining plan fee.
    MW: Still looking for ELS terms
    MW: Price may change at the end of your subscription period.
    Vikram: Let me check?
    MW: http://www.adobe.com/products/elearningsuite/faq.html What is an Adobe eLearning software subscription? A subscription is a new, more flexible way to get eLearning software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.
    MW: as well as access to all upgrades at no additional charge
    Vikram: As I said earlier when a new version of Adobe product comes output, your Subscription also upgrades without any charge
    Vikram: Now your ELS 2.5 is ELS 6.0
    MW: But there was an increase in Charge!
    MW: Did they consider it the end of my subscription period and thus OK to charge $49 rather than $39?
    MW: http://www.adobe.com/products/elearningsuite/faq.html When will I receive my Adobe eLearning software upgrades? Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available. When an upgrade to my subscription edition product becomes available, am I required to install it? No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.
    Vikram: Changes in Price is a policy adjustment and we are rolling out notifications.
    Vikram: Please let me know what is your request now ?
    MW: I want one of two things:
    Vikram: Go ahead
    MW: Change my monthly cost back to $39/month or convert to annual subscription to Creative Cloud for $49/month.
    Vikram: Both are not possible
    MW: Send me a link to a Subscription Terms of Service that indicates rate will change mid subscription.
    MW: all of the links that I found on my billing statements point to: http://www.adobe.com/misc/subscription_terms.html?trackingid=IJCDS
    MW: Please have a supervisor call me 999-999-9999, it seems you are caught in middle of something you do not have the power to resolve.
    Vikram: I will arrange a call back (from supervisior) in next 2 hours.
    MW: Thanks, better luck next chat.
    Vikram: Thank you for contacting Adobe, Have a Nice Day ahead
    info: Your chat transcript will be sent to my email at the end of your chat.
    I'm waiting on my call from a supervisor. Did anyone keep a copy of the terms that were active when we subscribed? I see a credit for an extra month of subscription.

  • Problems downloading eLearning Suite subscription

    Hi,
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    Hi –I have Microsoft Windows XP version 2002 service pack 3.
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    cid:[email protected]
    Then I try and launch the .exe file and this happens and nothing else it just sits there (stuff seems to get extracted but it’s just the pdf files or a payload file? If I try and hit cancel it freezes everything. I am sad ☹
    cid:[email protected]
    Susan J. Knolla
    Director Talent Management
    J.D. Irving,  Limited - Human Resources
    <Removed by Moderator>

  • PROBLEM Acrobat X Suite upgrade to eLearning Suite 6.1

    I am a user of Acrobat X Suite.  I just purchased the eLearning Suite 6.1 upgrade for $599, as offered at:
    http://www.adobe.com/products/elearningsuite/buying-guide.displayTab2.html
    I left Acrobat X Suite installed, assuming that the eLeraning Suite needed to see it for the upgrade.
    When I go to install the eLearning Suite, it asks for my serial number.  I enter the new serial number that was emailed to me for my eLearning Suite purchase.
    It then opens a windows titled "Serial Number Upgrade", which states the following:
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    The window provides you with a drop down box that lists elegible products that you can use the eLeraning Suite upgrade with, and a place to enter your old serial number.
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    It appears to me that Adobe Sales/Marketing is NOT communicating with their Engineering Department on the products they offer for upgrades.
    HELP! What can I do!  Its a Saturday night and Adobe customer support does not open until Monday.
    Thanks in advance for any help you can offer.

    Mylenium,
    I'm having a similar problem.  I'm upgrading from elearning suite 2.5 to 6.1, subscription, not an outright purchase.
    I am able to download the installer correctly and unpack all the necessary files, directories are created, etc...  BUT, when I get the message listing all the modules that are going to be installed.  The installer tells me Acrobat Pro XI will be installed as a trial version, then the installer goes on and does what it says it will.
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    I've been in contact with both customer sepport and technical support, over 12 days and about 9 hours of my time.  going round and round within multiple departments with multiple support personnel.  Still no solution.  But finally I got a single point of contact and an email address so I could ignore all the calls and emails I was getting on this issure, all asking me to start again from the begining.  Finally this support individual has been able to replicate the problem on their machines.  So some progress has been made.  But ........
    I understand that Adobe want to figure out what is going on, but my need is different, I just need to get the software registered so I can move on.  At my billing rate, I've probably spent $1,800 working with Adobe, as opposed to working with my clients, when all they need to do for me, is give me a valid serial number for Acrobat Pro XI, then when they, on their time, figure out what is going on, send me a patch.  Then we can all be happy
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    Any thoughts on how one resolves an issue such as mine within Adobe?
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    I really like your products, but your support really really really sucks.

  • I am migrating from Tech Comm Suite, eLearning Suite, and Captivate licenses to a subscription model.  I need help.

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  • ELearning Suite Subscription Upgrade

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  • Unable to install Adobe elearning suite 1.0 in windows 7 pro environment

    I have spent two days trying to re-install my elearning suite 1.0 on a new computer.  I have called Adobe support three times.  The first time I got cut off after 25 minutes on line.  The second time I got cut off after 40 minutes on line.  On the third try, after over an HOUR on hold, I made it to a person and I told her my problem.  She was quiet for a second or two and then I heard the dial tone.  If anyone from Adobe support is lurking on this forum, shame on you.
    I purchased the very expensive Adobe ELearning Suite 1.0 less than a year ago and installed in on my Windows XP Thinkpad machine.  It was a painful install.  I use Adobe Presenter 7 and Adobe Acrobat Pro.  Thats it.  Nothing else.   
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    Very kind regards,
    Stephanie D

    I emailed the files on Tuesday evening.  Here the files are again. 
    My new computer does not have a pdapp.log or a amt.log file. 
    Kind regards,
    Stephanie Drilling, CMA PMP
    Professional Business Solutions, Inc.
    1001 Boardwalk Springs Place, Suite 111
    O’Fallon, Missouri  USA  63368
    t.  (314) 283-1832  f. (636) 561-0859
    Tollfree Number (866) 965-9222 Ext 314
    Website  www.epbsi.com <mip://05621088/www.epbsi.com>
    Description: Description: Description: logo
    FRESH SOLUTIONS FOR YOUR BUSINESS
    CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
    From: Stephanie Drilling [email protected]
    Sent: Tuesday, November 09, 2010 10:08 PM
    To: 'Manish Anand'
    Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
    Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
    Thank you for taking the time to respond to my forum entry.
    I have searched my computer directories and can provide the attached files. 
    My new computer does not have a pdapp.log or a amt.log file. 
    Kind regards,
    Stephanie Drilling, CMA PMP
    Professional Business Solutions, Inc.
    1001 Boardwalk Springs Place, Suite 111
    O’Fallon, Missouri  USA  63368
    t.  (314) 283-1832  f. (636) 561-0859
    Tollfree Number (866) 965-9222 Ext 314
    Website  www.epbsi.com <mip://05621088/www.epbsi.com>
    Description: Description: Description: Description: logo
    FRESH SOLUTIONS FOR YOUR BUSINESS
    CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
    From: Manish Anand [email protected]
    Sent: Tuesday, November 09, 2010 7:20 AM
    To: [email protected]
    Cc: Suresh Jayaraman; Shivaswamy Viswanath
    Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
    Hi Stephanie,
    It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
    In order to probe into your issue, we would want you to provide us with some files. Please get us the following files:
    1.       oobelib.log          from      MM-DD-YYYY.log.gz
    Regards,
    Manish Anand
    Quality Engineer
    Adobe Captivate Team

  • Adobe eLearning suite 6.1 extended trial for Partners - Serial Number not working

    Greetings from Greece,
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    Hi Maria,
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  • Crashing Photoshop CS5, other programs in Adobe Elearning Suite working fine

    Hi,
    I really need some help. I have tried troubleshooting, updating, reinstalling all to no avail. 
    After a long time of having no problems, I cannot get Photoshop CS5 to work, neither the 32 or 64 versions. I get the same error everytime: right after the splash screen and after the software opens, I get a non descriptive error and windows shuts the software down. The error is: "An unexpected and unrecoverable probelm has occured. Photoshop will now exit."  The event viewer indicates it is the MSVCR90.dll but I have read that is just generic. The event viewer says this: "
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    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7"
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    I have updated the adobe products as well. They all open fine (in the elearning suite: Captivate, Flash, Bridge, etc. Also I have Illustrator and Acrobat 9.0 which also open fine.). 
    Additionally I updated my Geoforce GTX 550 ti video card driver and the canon printer drivers. 
    I uninstalled a third party plug in (the only one I know of that I have installed) called "perfect resize" then reinstalled it, then updated it.
    I uninstalled the elearning suite and reinstalled it, followed by updating the software again
    I have uninstalled a 3D mouse I have and unplugged it (3dconnexion) but it was working fine for a long time and not used in photoshop.
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    I have macfee on this machine and have scanned it for viruses, nothing was found
    None of this has worked. 
    Anyone else have a solution out there? Many thanks in advance. 
    PS I tried to "chat" with an adobe rep who eventually said that I couldn't get help from them since there are newer photoshops out now, the response was "I am sorry for your loss." 

    Also I seem to be having troubles with the updating software stalling out. 
    Any help on CS5 crashing and the solution would be greatly appeciated! 

  • Adobe eLearning Suite 2 Workflows link in Windows START Menu fails

    I just recently purchased the Adobe eLearning Suite 2 and I get an error message when I click on the following link:
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    Error message is within an Adobe Air dialog box - This installation of this application is damaged.  Try re-installing or contacting the publisher for assistance.
    The link points to: "C:\Program Files (x86)\Common Files\Adobe\Adobe eLearning Suite 2 Workflows\en_US\Main.exe"
    My first question is: What happens when you click on this link?  Is there any utility behind it that will help me in my workflows?  Am I wasting my time to try and find out what this link does?
    I reached out to technical support and after several calls and being tossed around to several departments, they ultimately said my version of Windows was not supported by eLearning Suite 2.  One guy (Application Specific queue) said he tried it on his machine and got the same error but he couldn't help me because it was an installation issue and that I would have to open a sevice contract ($40.00) to get help with this problem and dumped me back to the installation folks who told me my machine was not supported.  What the??
    I found the support page for the suite and it just says "Windows 7."   I opened up a CHAT dialog box on the same page and that person "Scott" told me that all versions of Windows 7 are supported for the suite.
    I'm running Windows 7 Pro 64bit on my PC.  The eLearing Suite 2 website says the system requirements support "Windows 7."  My assumption is that the suite is supported on my machine.
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    If anyone has any insight, I'd appreciate your help.

    I have tried the above solution to no avail. It seems the root cause of the problem is incompatibility with the new version of AIR
    Here's a link to another thread with the same problem
    http://forums.adobe.com/thread/677258
    Surely a multimillion dollar company like Adobe which is trying to be very customer orientated can afford to get the original creator of Workflows to provide an updated version of the program which will work with the latest version of AIR

  • Error installing eLearning suite on Win7 Pro 32bit

    I couldn't find this specific problem previously discussed.
    I just received a Dell tablet with Win 7 Pro 32 bit. When I try to install the eLearning Suite i get an error stating that the machine does not meet min reguirements, that I need Win XP with Service Pack 2 or higher or Win Vista with Service Pack 1 or higher with a quite and continue button. I'm hesistant to click continue. Is there something I should do to stop this message prior to attempting the install?
    Bill

    It turns out that the problem was I downloaded the files via Google Chrome. I tried both the Akaimi and the alternate files, and neither worked.
    When I downloaded the alternate files via Firefox, they worked first time. No further tinkering required.
    Thank you for your help, Mylenium. Have a lovely weekend.

  • ELearning Suite and Creative Cloud?

    Hello, I am user of eLearning Suite 6.
    I have one question - will be Adobe Captivate and Adobe Presenter a parts of Creative Cloud? The reason of my question is - because all products from Creative Suites Families was completely included to Creative Cloud. But central apps from Elearning Suite - Captivate and Presenter - no! Why?
    Second question - for new CC versions will be available also some extensions for elearning development (Flash learning Interaction, CourseBuilder, SCORM packager and other special parts od eLearning Suite)? 
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    And just to update as NOW (May 7, 2013)... not only does Captivate & eLearning NOT part of Creative Cloud, but if you want to update your Capitvate 6.1, you can only do so IF you have a Captivate subscription or ASA account.
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  • How can I load eLearning Suite 2.5 on my new computer that doesn't have a disk drive?

    How can I load eLearning Suite 2.5 that I purchased over a year ago on my new computer that doesn't have a disk drive?

    if you follow all 7 steps (listed here, http://prodesigntools.com/adobe-cs6-direct-download-links.html) you can dl a trial here:  http://prodesigntools.com/adobe-captivate-5-and-elearning-suite-2-now-shipping.html/commen t-page-1
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