ELearning Suite Subscription Upgrade

I know they've released CP6 and I saw an ad for eLearning Suite 6 ( I guess we skipped the other numbers) is either available or coming. I have a subscription for eLearning Suite 2.5 and I was told they'd upgrade when there were changes. I've written and asked Adobe about this but haven't heard anything. I was wondering if any of you might have an idea.
Thank you,
Susan

eLearning Suite 2.5 is already out with CP5.5 in it. From what I understand at the Adobe website the next eLearning Suite is going to be called eLearning Suite 6. I guess because most of the software is at version 6. Just wanted to clarify that so you didn't see and order the wrong thing. Don't know if you have to go through any company purchasing nightmares or not but it would be bad to get through all the paper work then order the wrong one.
So far I'm liking the subscription option.
Susan Wright (Equilady)
Remember, the mighty oak was just a nut that held its ground.
http://www.equilady.com

Similar Messages

Problems downloading eLearning Suite subscription

Hi,
I had a trial version of Adobe Captivate which worked fine. I decided to purchase a year subscription to the eLearning Suite (my laptop would not download the trial version of the eLearning Suite and I requested a cd but it never came).
I purchased the eLearning Suite subscription in April and I cannot download it. The Akamai tool does not work at all - keeps telling me to save the file somewhere else (I already worked with my IT department and they confirmed I had the ability to download (admin rights) and the space - it wouldnt work. I have used the alternate method 4 times and it downloads the supporting guides and pdfs but NOT the product. It also stalls and goes blank then does not respond every download (I am using Firefox). I am currently trying to download the .7z file at its 20 minutes in and only 38% downloaded (I am in an office on a hardwired LAN).
I got a partial download of files earlier this week but everytime I tried to open them it stated it was unauthorized and not licensed and my license number was not recognizable - then it jammed my entire laptop. As a result I de-installed everything and started over.
Something definitely isn't working. I have had it for a month and havent been able to launch it. Any ideas on something I can check cause my IT folks have no idea why its not working wah

Hi –I have Microsoft Windows XP version 2002 service pack 3.
I am downloading from www.adobe.com<http://www.adobe.com> via “my purchases” (there is a download button to the right of the subscription). The Akamai thing won’t download at all so I am using the “alternate method”. It downloads into Firefox (I can see both files), I save them to a folder(see screen shot below) – I have tried various folders as well as launching from the site, saving and launching etc etc.
cid:[email protected]
Then I try and launch the .exe file and this happens and nothing else it just sits there (stuff seems to get extracted but it’s just the pdf files or a payload file? If I try and hit cancel it freezes everything. I am sad ☹
cid:[email protected]
Susan J. Knolla
Director Talent Management
J.D. Irving, Limited - Human Resources
<Removed by Moderator>

Adobe eLearning Suite 6 - Upgrading to 6 and keeping the previous version - is it allowed? Possible?

I have just completed an enormous year long project in CP El Suite 5 and want to upgrade to 6. I need to keep a version 5 to handle edits to the legacy materials but need to get going in 6 so I can enjoy all those new features. Is there any way to keep 5 and install 6 as a separate full install under the one upgrade license?
Best, Steve

Interesting take, Anita
I say that because on the RoboHelp side of things, we see regular admonitions that it's NOT okay per the licensing to purchase an upgrade at upgrade prices, then continue to use both the older and newer versions side by side.
I'm not sure if there is logically any way to realistically police that, but just as you are 99.9% certain it's fine with Adobe, I'm going to crawl way out here on this shaky little limb and state that I'm about 78.5% certain it's not okay if you read the licensing agreement.
And here's a fun little tidbit. Did you know that 87.4% of all statistics are totally made up on the spot?
Only someone from Adobe or one of the attorneys among us can honestly answer this question... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Elearning suite 2.5 anual suscription raise of price to existent contracts

Hi I bought an Elearning suite 2.5 anual suscription last April for 39.00 dollars monthly. But this month I was charged 49.99. I contacted costumer support but they tell me that I have to pay the new price despite I have a annual contract. Is this O.K. or I have to be refunded?
Gregory

info: Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 30 second(s) or longer as there are 1 customer(s) in line ahead of you.
info: You are now chatting with 'Vikram'
MW: Accountant didn't like it when subscription came in higher this month for eLearning Suite.
Vikram: Hello Mattthew, Welcome to Adobe Support.
Vikram: My name is Vikram, I have received your query. Please allow me a moment to verify your account and to review the details of your request.
MW: K
Vikram: When did it reflects $49 instead of $39 in your Billing Statement?
MW: On August 12 billing
MW: Sep 11, 2012 CREDIT DSP $0.00 Aug 12, 2012 RENEWAL eLearning Suite Subscription Edition (one-year) US $53.49 Jul 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 Jun 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73 May 12, 2012 RENEWAL eLearning Suite 2.5 Subscription Edition one-year US $41.73
Vikram: ELS 2.5 upgraded to ELS 6.0, that is why it shows $49.
MW: I don't have a choice in the upgrade? Was waiting for this to expire to switch to Creative Suite.
Vikram: Subscription Edition upgrades automatically.
MW: Can you send me the agreement I signed off on originally, thought it was $39 for 12 months
Vikram: You can install and upgrade your license to ELS 6.0
MW: I do not have anything but 2.5 available in my downloads
Vikram: You can download Adobe ELS 6.0 Trial from this link :
Vikram: https://www.adobe.com/cfusion/tdrc/index.cfm?product=elearning_suite
Vikram: Launch the installation and choose "Start my Subscription", Login with your Adobe ID and Password.
MW: I'm not following you...Why would I install the trial? If I was automatically upgraded it should be available in my subscription downloads.
Vikram: When an Adobe Product upgrade, sometimes it does not comes in Subscription downloads
Vikram: You need to download the Trial and during installation activate the subscription by your Adobe ID and password
Vikram: Is there anything else I may help with you today?
MW: An email explaining all of this would of been nice, they did email me letting me know that my card was expiring.
Vikram: Okay, please wait for 2-3 minutes and I will send you an Email
MW: I meant before our conversation!
Vikram: I will surely pass the feedback to the concerned team.
MW: Since it is the same price could you upgrade me to the creative cloud instead of ELS 6?
MW: I chose ELS to save on the cost. I can handle loosing Captivate.
Vikram: If you need Creative Cloud then you need to have a separate subscription or you can Cancel ELS 6 and purchase Creative Cloud.
MW: I thought I was on a one year commitment that it would cost me half of my remainding contract to switch, cant a supervisor waive a wand and just make it happen?
Vikram: Switch is not possible, If you want I can cancel your ongoing subscription (As you will be charged today) and then you can purchased Creative Cloud
MW: Can you waive the early termination fee?
MW: 12-Month Your 12-month plan is billed each month for the duration of your 1-year commitment. Your credit card will be charged the fees stated at the time of purchase plus applicable taxes each month. Your plan will start as soon as your credit card is successfully charged and will renew automatically each year until you cancel your plan. Price may change at the end of your subscription period. You may cancel your plan at any time by accessing your Account information on the Creative Cloud site or by calling your regional Adobe customer service center. Plans cancelled within the first 30 days after purchase will be refunded in full. 12-month plans cancelled after the 30-day period will be charged 50% of the remaining plan fee.
MW: Still looking for ELS terms
MW: Price may change at the end of your subscription period.
Vikram: Let me check?
MW: http://www.adobe.com/products/elearningsuite/faq.html What is an Adobe eLearning software subscription? A subscription is a new, more flexible way to get eLearning software. It gives you ongoing access to the software for a low monthly fee, as well as access to all upgrades at no additional charge as long as your subscription remains active.
MW: as well as access to all upgrades at no additional charge
Vikram: As I said earlier when a new version of Adobe product comes output, your Subscription also upgrades without any charge
Vikram: Now your ELS 2.5 is ELS 6.0
MW: But there was an increase in Charge!
MW: Did they consider it the end of my subscription period and thus OK to charge $49 rather than $39?
MW: http://www.adobe.com/products/elearningsuite/faq.html When will I receive my Adobe eLearning software upgrades? Notification of applicable upgrades are sent to you as soon as Adobe announces them. Adobe emails you the instructions on how to access and install the upgrade when it is available. When an upgrade to my subscription edition product becomes available, am I required to install it? No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.
Vikram: Changes in Price is a policy adjustment and we are rolling out notifications.
Vikram: Please let me know what is your request now ?
MW: I want one of two things:
Vikram: Go ahead
MW: Change my monthly cost back to $39/month or convert to annual subscription to Creative Cloud for $49/month.
Vikram: Both are not possible
MW: Send me a link to a Subscription Terms of Service that indicates rate will change mid subscription.
MW: all of the links that I found on my billing statements point to: http://www.adobe.com/misc/subscription_terms.html?trackingid=IJCDS
MW: Please have a supervisor call me 999-999-9999, it seems you are caught in middle of something you do not have the power to resolve.
Vikram: I will arrange a call back (from supervisior) in next 2 hours.
MW: Thanks, better luck next chat.
Vikram: Thank you for contacting Adobe, Have a Nice Day ahead
info: Your chat transcript will be sent to my email at the end of your chat.
I'm waiting on my call from a supervisor. Did anyone keep a copy of the terms that were active when we subscribed? I see a credit for an extra month of subscription.

Adobe eLearning Suite 2.5 Subscription upgrade

I spoke with an Adobe rep last year about my Adobe eLearning Suite 2.5 subscription, specifically about upgrading to the latest version. I was advised that when the subscription expires (7 February 2013) I would be upgraded to the latest version. I just received an email from Adobe saying that my subscription has been renewed however I don't have the latest version of Adobe eLearning suite nor is it available in the downloads section of my Adobe Your Account.
How do I get this rectified? Do I need to cancel my subscription and sign up for a new one? Was the adobe rep wrong?
I've just tried to call Adobe but the office is closed. The advertised office times are: Mon-Fri 9am-5pm AEST. I called at around 4:15pm AEST but the office was closed. I suspect that the actual office times are based on AEDT, not AEST, so I'll give it another shot tomorrow if need be.

Hi There,
If you received an email stating that your Subscription has been upgraded, then you can download the ELS 6 from http://www.adobe.com and install it. From CS 6 onwards subscription process has been changed a little bit, you don't require a Serial number. You can install the product and select the option Select Subscription and use your Username and Password(Adobe ID) and install it. It will activate it.
Please let me know in case you have any doubt.
Thanks
Priyank

PROBLEM Acrobat X Suite upgrade to eLearning Suite 6.1

I am a user of Acrobat X Suite. I just purchased the eLearning Suite 6.1 upgrade for $599, as offered at:
http://www.adobe.com/products/elearningsuite/buying-guide.displayTab2.html
I left Acrobat X Suite installed, assuming that the eLeraning Suite needed to see it for the upgrade.
When I go to install the eLearning Suite, it asks for my serial number. I enter the new serial number that was emailed to me for my eLearning Suite purchase.
It then opens a windows titled "Serial Number Upgrade", which states the following:
"Serial Number you provided is valid, but a qualifying product could not be found on this computer".
"To use this serial number you must own one of the qualifying products. Please choose the one you own and enter its serial number."
The window provides you with a drop down box that lists elegible products that you can use the eLeraning Suite upgrade with, and a place to enter your old serial number.
THE PROBLEM IS THAT ACROBAT X SUITE is NOT listed in the list of products!!!!!
It appears to me that Adobe Sales/Marketing is NOT communicating with their Engineering Department on the products they offer for upgrades.
HELP! What can I do! Its a Saturday night and Adobe customer support does not open until Monday.
Thanks in advance for any help you can offer.

Mylenium,
I'm having a similar problem. I'm upgrading from elearning suite 2.5 to 6.1, subscription, not an outright purchase.
I am able to download the installer correctly and unpack all the necessary files, directories are created, etc... BUT, when I get the message listing all the modules that are going to be installed. The installer tells me Acrobat Pro XI will be installed as a trial version, then the installer goes on and does what it says it will.
All the modules install correctly and are verified on the Adobe web site. Alas Acrobat Pro XI will not verify as part of the subscription, and the serial number provided for the subscription, on the Adobe web site, will not activate Acrobat Pro XI, which doesn't suprise me.
I've been in contact with both customer sepport and technical support, over 12 days and about 9 hours of my time. going round and round within multiple departments with multiple support personnel. Still no solution. But finally I got a single point of contact and an email address so I could ignore all the calls and emails I was getting on this issure, all asking me to start again from the begining. Finally this support individual has been able to replicate the problem on their machines. So some progress has been made. But ........
I understand that Adobe want to figure out what is going on, but my need is different, I just need to get the software registered so I can move on. At my billing rate, I've probably spent $1,800 working with Adobe, as opposed to working with my clients, when all they need to do for me, is give me a valid serial number for Acrobat Pro XI, then when they, on their time, figure out what is going on, send me a patch. Then we can all be happy
As a tech support professional for over 20 years, in my company, I always have an escelation path for issues such as this, the objective is always to keep the customer happy, something I have NEVER experienced with Adobe Support.
Any thoughts on how one resolves an issue such as mine within Adobe?
As I've said to anyone who will listen, if (and when) a vendor bundels all the elearning needs I have, such as Adobe has done, I will switch in a minute. Over the long years I've worked with Adobe products, this type of support experience has been the norm, not the exception.
I really like your products, but your support really really really sucks.

I am migrating from Tech Comm Suite, eLearning Suite, and Captivate licenses to a subscription model. I need help.

I already have an Adobe account that is associated with my work email. We had purchased the Tech Comm Suite for Captivate and the eLearning Suite. Adobe is not offering Captivate 8 as part of an eLearning Suite, but I DO need to upgrade. I also would like to keep the other apps in both suites up to date, so we want to purchase a Creative Cloud subscription. I don't have a clue where the serial numbers are kept, and as far as I know, the serial numbers don't show up anywhere in the app anymore. Additionally, I cannot enter the billing information for my subscription because we have to make the purchase on a p-card owned by our administrative assistant. So what I want to know is how to purchase a subscription for both Creative Cloud and Captivate that is associated with my email account without giving my login information to the administrative assistant?
Is it possible to purchase a team subscription and add my email address to the team? I have to give explicit instructions to our admin.
Thanks

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help
or
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. After re-installing, Captivate 5 is minimum requiry?! Now, I can't license anymore. What should I do?

Upgrade from Captivate 4 to eLearning Suite 6.1 was easy last year. Needed Cap4 for licensing eLearning Suite 6.1.
After re-installing Cap4 on a new PC, Captivate 5 (and other products like XSuite or CS6) are minimum requiry?! Now, I can't license anymore. What should I do?
Here's the message i get (in German):
"Seriennummer Upgrade
Die angegebene Seriennummer ist zwar gültig, auf diesem Computer wurde aber kein als Berechtigungsnachweis geeignetes Produkt gefunden"
"you're serial number is correct, but you don't own a product that is an eligibility verification".
Why is that? Is Cap 4 not eligible anymore?

First, thank you kglad. Contacting the support seemed to me like the ultimate last chance and since there are so many FAQs and informative forums and blogs I thought I could find an answer there, but, you were right. Contacting the support in that case was the only way to solve the problem.
Second, for everyone dealing wth a similar problem. Cap 4 is still eligible. It is just hided in the mask you have to insert your serial number. The support staff will fix your problem within a few seconds.

ELearning Suite 6.1 Subscription Problem

I purchased a subscription to eLearning Suite 6.1. The download included Adobe Acrobat XI Pro, but a trial version. Adobe says they are aware of the problem and are working on it. I was not given a target date for a solution.

I cannot remember the exact question that is asked when you are told that there are XX days remaining for the trial. It is something like --- do you want to continue with the trial or do you have a license? Tell it that you have a license. You will then be prompted to log in to your Adobe account. The software should then update to a full version using your Subscriber information.

Upgrade from CS5 Web Premium to eLearning Suite 2

Currently, i'm using CS5 Web Premium but plan to upgade to eLearning Suite 2. As far as i concern, there are 2 software in CS5 web premium not available in eLearning Suite 2 (Fireworks CS5 and Illustrator CS5). My question is will these 2 software (Fireworks CS5 and Illustrator CS5) available once i upgrade to eLearning Suite 2?

Just received the eLearning Suite 2 serial number from Adobe yesterday. After install it as per your instruction, got some error during installation and Coursebuilder for Dreamweaver not showing up. I'm using the files that i downloaded from Adobe website. I uninstall both eLearning Suite 2 and CS5 Web Premium and then reinstall back the eLearning Suite 2. Unfortunately the Coursebuilder function still not available but the folder exist(C:\Program Files\Common Files\Adobe\Adobe CourseBuilder 6). I notice that the "Repair Coursebuilder" function available in eLearning Suite 1 but not in eLearning Suite 2. Kindly advice.

How do I upgrade my creative suite subscription to the latest versions

How do I upgrade my creative suite subscription to the latest versions

You renew your subscription. Depending on what products you use you may in fact already have access to those latest versions. Check your account.
Mylenium

Captivate 6 upgrade DVD and eLearning suite 2

How do I get Captivate 6 DVD upgrade to recognize the Captivate 5 in eLearning suite 2, so I can use the product serial number I just purchased?

If you had previously purchased the e-Learning Suite that contained Captivate 5, and you now only have an upgrade license key for the Captivate 6 application on its own, then you may be in for a disappointment.
Apps that came as part of an Adobe suite usually need to be upgraded by another version of the same suite, not individually.
I sincerely hope I'm wrong. But that's the way I understand the licensing to work.

Any news on when the eLearning suite will be upgraded to include CS6 components?

I am keen to upgrade to a suite, and the elearning suite is exactly what I need - though not the 5.5 version. I have CS4 Design Suite now and also Captivate v 5.
Anyone else know when this is likely to get the upgrade? Hey - I would buy it now if I knew it would upgrade for free when they get all the components upgraded.

Seriously, do you think that there will be un upgrade to eLearning Suite 2.5? They don't even offer an academic discount for it anymore. I was on the line yesterday for quite some time talking to an Adobe sales representative, and I got the impression that Presenter 7.07 is the end of the line for Presenter. Maybe I misunderstood. Is there a new program from Adobe (or anyone) that fills the niche that Presenter does? I use it all the time.

CS6, eLearning suite, Technical Communication Suite: licenses and hardware upgrade.

In my PC I have installed:
Creative Suite Master Collection 6.0
eLearning Suite 6.1
Technical Communication Suite 4.0
I'm upgrading my HDD to a new SSD disk (cloning) and putting it into a newer PC
The old disk will be erased.
Am I going to have any problem with my Adobe licenses?
Do I have to do anything?
Thanks
Patrick

>It will most likely not clone properly for at least the Adobe products... they need to be installed.
could you please elaborate on this? the product is already installed and a cloned disk is an exact copy.
>Deactivate the old installation and uninstall it so that it does not transfer to the new drive. Re-install using the installation files.
Yes I know I can do this. I'm trying to avoid uninstalling/reinstalling everything. As I see it I just probably need to cycle deactivate/clone/activate.
But I need more than just a guess.
Thanks.

RSO3middletierservice message - unable to upgrade to ELearning Suite 2.5 - advice?

After acceptance of the new serial number for eLearning Suite 2.5 (upgrading from version 1), screen message states:
Please close all of the following applications to continue:
RSO3MiddleTierService.exe
This application does not show as a 'process' in the Windows Task Manager.
Any help on how I close this application to continue with the installation would be greatly appreciated.
Many thanks.
Mike Clark

Hello,
Welcome to Adobe Forums,
For Windows 7 : Click on "Show Processes from all Users" Under Process Tab of Windows Task Manager
For Windows XP : Check "Show Processes from all Users" Under Process Tab of Windows Task Manager
Once you see RSO3MiddleTierService.exe process, Kill it and then Installation will move further.
Thanks,
Vikram

ELearning Suite Subscription Upgrade

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