Elements 6.0 on Mac not working

A couple of weeks ago I had a disk problem and had to reformat and restore from backup. However, it appears that the filesystem type I chose (JFS, mixed case) won't work with Elements, so I can't use the uninstaller. How can I fix this?

If your drive is formatted to be case sensitive you can't use any adobe products. The only solution is to reformat the drive so it isn't.

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Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

Panasonic .MOV files only play audio no video in Premiere Elements 11??? Not Working Help

It all depends on the codec the file uses, Karli.
What model of camcorder is this video coming from?
Are you working on a Mac or a PC? Have you got the latest version of Quicktime, per the program requirements? When you started your project, did you select the settings for a DSLR at 720p? This is a vital step since it will activate the components your computer will need to work with many of these types of files.
BY THE WAY, KARLI--
PLEASE do not post the same question more than once on this forum! You've already got a thread going with this same question and several responses posted. It's very confusing when you post the same question a second time and start a whole new discussion.

Is their a fix for photoshop elements 11 move tool? Not working with Yosemite OS upgrade.

Is their a fix for photoshop elements 11 move tool? Not working with Yosemite OS upgrade.

Hi,
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).
In the meanwhile, you have two options to work around this problem:
1. Option1: Use a mouse instead of the trackpad
2. Option2: Install a plug-in which should workaround the problem
Plug-in installation instructions:
1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:
• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/
You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".
Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.
If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.
Hope this helps!
Regards,
vaishali

Find My Mac not working for a non-admin account

I would appreciate some advice, or comment, on what I perceive is "Find my Mac" not working.
I use a Mac Mini (late 2009) to run my home media; it on 7/24, connected to a drobo drive and is running the latest Mac OX X Lion. I did a complete erase and install of the OS, and the recovery partition IS there.
I use an auto-login account, but with no administrative privileges. There is no monitor, keyboard or mouse connected to it, but in case it gets stolen, I want to find it.
When I log in with an admin account, I can turn on Find My Mac, under icloud prefs. When I relog into the normal user account, this preference is greyed out, and says "Needs administrative authorization".
So, is Find my Mac running, cause I turned it on with an admin account, or not?
If no, how do I make sure it is always running?
thanks

These are the notes of the steps I took which finally got my MBP to appear in FMM:
I clicked on the MBP remove device-> I took the MBP Wi-Fi off line-> I went to iCloud Pref's, unchecked find my Mac-> turned Wi-Fi back on-> went to iCloud pref's re-checked 'Find my Mac'-> went online to iCloud.com, selected the MBP, which had found it's location. I sent a message and sound to the MBP from the Mac mini, which instantly came up on the MBP.
SO, eventually my MBP 'Find my Mac' is working.

Photoshop premiere Elements 12 Facebook sharing is not working

Photoshop Premiere Elements 12 Facebook Sharing is not working.

glmsam
You will need to give us more detail
Elements Organizer 12 (accessed from Photoshop Elements 12 or Premiere Elements 12) has Share/Facebook.
Only Premiere Elements 12 has Publish+Share/Social Websites/Facebook.
Where is your problem?
Can you upload to Facebook without problems when you do the upload from your computer hard drive to Facebook website, with Photoshop Elements and Premiere Elements out of the equation?
ATR

Installed Photoshop Elements. Card Reader still not working.

Installed Photoshop Elements. Card Reader still not Working.

And what does any of that have to do with Adobe software? You better check your hardware setup and install the proper driver for whatever card reader you use...
Mylenium

Skype 6.3 upgrade for Mac not working

[Topic title updated by moderator to be more descriptive. Original topic title was: "Skype upgrade for Mac not working"]
BE WARNED - just because you are being asked to upgrade your Skype, it does not mean it will work on your machine. I am a fairly regular user of Skype and this morning was unable to log-in, being told that I needed to upgrade. I did so to 6.3.0.602 but I was unable to log-in once the software had downloaded. After some research on the forums and finally a text chat with Support, I was told that Skype 6.3.0.602 requires a Mac OSX of 10.9 or above - I have 10.5.8
"So what can I do", I asked the tech support. The answer is nothing (unless I get new OS X software) - there is no Skype software programme that supports my operating system and no timeframe for when it might be available.
Huh? That's right. It's just not available. So for now, users with less than OS X 10.9 will be unable to use Skype when they are instructed to upgrade. It really doesn't make sense. But just so you know....

jessicaed wrote:
BE WARNED - just because you are being asked to upgrade your Skype, it does not mean it will work on your machine. I am a fairly regular user of Skype and this morning was unable to log-in, being told that I needed to upgrade. I did so to 6.3.0.602 but I was unable to log-in once the software had downloaded. After some research on the forums and finally a text chat with Support, I was told that Skype 6.3.0.602 requires a Mac OSX of 10.9 or above - I have 10.5.8
"So what can I do", I asked the tech support. The answer is nothing (unless I get new OS X software) - there is no Skype software programme that supports my operating system and no timeframe for when it might be available.
Huh? That's right. It's just not available. So for now, users with less than OS X 10.9 will be unable to use Skype when they are instructed to upgrade. It really doesn't make sense. But just so you know....
Please look at the top of the community page, and you will find a box "Search:". Write your problem here "Upgrade not working" and see what crops up. Most likely you will be taken somewher like here: http://community.skype.com/t5/Mac/quot-We-ve-signed-you-out-because-your-using-an-outdated-version/m...
Here you will read that the latest versions of Skype will not work on some of the versions of MacOS, and that PPC requires one version, Leopard another, Snow leopard another, Mountain Lion another. They are indoctrinated with a stamp in their forehead to enforce their congregation of true believers to install the latest with all "security fixes" or death is looming. They are not used to software that is 2 years old.
So, with Mac, we have different operating systems and different sets of libraries - and things may go belly up if you upgrade - a OS feature is done differently, a libary has been placed inside the OS, and is no longer needed - and if you try to use it, you will be trapped.
Install the latest version that works for your Mac, and make sure to freeze this. Update the "info.plist" file and tell Skype that you use their latest should they pry. As long as it works, do not change anything!
And make the change to stop Skype from checking every time you start.

Default them for Mac not working firefox 4 beta 1

Default them for Mac not working Firefox 4 beta 1
== This happened ==
Every time Firefox opened
== I first opend FF4 beta 1 for the first time

'''Ritrup''':
Create a new profile as a test to check if your current profile is causing the problems
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Elements 11 Organizer and Editor not working together (Mac)

Is there a way to get the organizer that comes with Adobe Premiere Elements 11 (Mac) with Photoshop Elements 11 Editor (Mac)?
I previously downloaded Elements 11 Editor from Mac iTunes Store, this version does not come with Organizer. I then found I had a copy of organizer with Premiere Elements 11. After install I can use both products fine, but cannot use edior to edit my photos from the Organizer. The message "the feature you selected requires adobe photoshop elements" appears.
Does anybody know how this can be resolved (if it is possible?)

In that same window there should be a series of buttons where you choose to see PSE options, PRE options or both.
EDIT However, I doubt you can make this work. Hardly anybody would do it this way, so it's not surprising that PSE isn't set up for it, but FWIW, it's also a problem with things like certain versions of PS with particular versions of organizer.

Formatted WD Elements external hard drive for mac, not working

Hey.
So i recently got a new television and found that i could plug my WD Elements hard drive into it and watch my movies etc.
the hard drive hadnt been updated in a while, so last time i had updated it was before we got a mac. i plugged it in the other day to put new things on it and my mac recognized it but it said it was read only and wouldnt allow me to put new things onto it. After doing a bit of googling i realized i needed to format it. I thought i would give it a go see what happened. after looking on the forums i formatted it through either exFAT or NTFS. and my hard drive changed to read & write and i could put my things onto it. But when i plugged it into the tele it said no media was found(still recgonized my hd though)
I'm guessing ive done something wrong. i just don't know exactly what. any tips or suggestions on what to do next would be much appreciated! thanks
oh and my mac's version is 10.9.1

You did nothing wrong, you just need to find a format that can be shared by the Mac and your TV.
Mac can work with Mac formats (HFS), and Windows formats (FAT and NTFS), but NTFS will be only read only.
So your TV set, read NTFS but perhaps not FAT?, and your mac cannot write NTFS.
In order to write to NTFS devices, you must install one and only ONE of this comercial software:
Tuxera or Paragon

Transferring adobe photoshop elements 8 onto a new mac, not working!

Trying to transfer my photoshop onto my new mac, from my old one
I have used a hard drive to transfer the application across, and when i try to open it Error: 6 appears
I have restarted my computer as it says and still its not working
How can I get it to work?
Student so can't really afford the new version!

You can never, never, never transfer an installed version of PSE. PSE is not a nice tidy package like most mac apps; the installer strews stuff all over your had drive and you can never hope to find all the bits. You must ALWAYS install PSE from scratch on a new machine.
By trying to do this you have made a lot more work for yourself. You will need to download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
(I know it says CS, but PSE is based on the code for CS.) Then you can go around and manually remove all the bits you can find. In addition to the applications folder, check hard drive>library>application support, and your username>library preferences. To see the user library, click the go menu in the finder and hold down the option key and it will appear below the little house for your user account. Since you have tried to run it, while you are in there go to the Saved Application States folder and delete anything for PSE.
Then you can reinstall PSE. Be sure to repair permissions afterwards.

Back to My Mac not working-a diagnosis and a solution

Hello all,
I own a small business and relied on Back to My Mac while traveling. I have had connection issues with BTMM since MobileMe was discontinued. I have found a solution but it is not an Apple solution. Skip to the end if you'd like the straight dope.
FYI: I have exhausted all possible Apple-centric solutions, to the best of my knowledge. This was verified over the phone during an extensive troubleshooting session with a senior Apple specialist. All Macs and OS involved are optimized (in theory) to work with Back to My Mac. The appropriate file sharing options were checked. Users had appropriate access privileges. I have a valid MobileMe ID that has transferred over smoothly to iCloud. Firewall settings were not the issue.
But before we go further, if you are having BTMM connectivity issues, you might want to examine this thread:
https://discussions.apple.com/thread/4071540
And see if it does the trick for you. It seems to have worked for a lot of people. But if it doesn't, please read on.
I have an iMac at my office that I connect to. I have a MacBook that I use to make the remote connections. Before MobileMe was discontinued, I read all support docs on how to make the transition to iCloud. Nevertheless, once MobileMe was discontinued, I began to have BTMM connection issues. My Macbook could "see" my iMac, and vice versa, but once connection was attempted, either through "Share Screen" or "Connect As…", the status bar would run indefinitely and no connection would complete.
First, I tried the Keychain solution indicated above. No dice.
Then I saw the System Preferences>iCloud message that Back to My Mac required NAT Port Mapping and/or Universal Plug and Play settings on my router. I have an old Linksys router, and I was able to upgrade its settings to UP&P, but not to NAT Port Mapping. The situation did not improve.
I went to an Apple Store, spoke with a pair of salespeople who informed me that the problem would most likely be solved by replacing my old router with Airport Extreme, which would automatically upgrade my network to the necessary UP&P and NAT-PM protocols, and if any issues existed after that, they would probably be firewall-related, which I could either fix on my own or talk to an Apple person about.
After installing Airport Extreme, the situation did not improve, and I called Apple Support. I entered the serial number into the web page, and was informed that I was not qualified for tech support because my warranty had expired, even though I had made the purchase the previous evening. I checked the option that indicated that I thought this was in error and that I was in fact qualified, and ten minutes later, I received a phone call from Apple.
At first, I was on the line with a Airport Extreme specialist, who ran down the Airport Utility checklist. With my wife at the Macbook at home, and myself in my office at the iMac and on the phone with the Apple specialist, the troubleshooting began. Once it was apparent that nothing was working, I was transferred to a "senior" specialist who indeed knew everything under the sun about networking and Back to My Mac, at least as far as I could tell. We checked various settings on all devices, Airport configurations, iCloud account validity, my network's firewall settings, etc.
Finally, the specialist suggested we check the settings on my home router, which was supplied by my ISP and not an Apple device. I asked him why. He said that if we enabled UP&P and NAT-PM on my home router, that would probably help make the connection. I informed him that while that might be a short-term fix, I travel as part of my job and need to make remote connections to my office, often from places where I have no control over the router settings. He informed me that because of those "variables" I might very well continue to experience connection issues, and that in some locations I would be able to connect, and some, not.
On the heels of all the time and money spent thus far, I was in disbelief. We spent some more time affirming beyond question that he was actually telling me what I thought he was telling me, and I cordially thanked him for his time and we ended the phone support session.
THE STRAIGHT DOPE: I learned from a senior Apple specialist that network and router settings not only have to be just right at the server location but *also* the remote location in order for Back to My Mac to work. Simply having an iCloud ID is not always enough. If you travel, you most likely have no control over router settings at your hotel, coffee shop, etc., and if you rely on remote connections as part of your job, you can't afford to take the chance that wherever you reside might not be BTMM compatible. I signed up for LogMeIn Pro, at a cost of $59.95 a year. It has screen sharing, file sharing *and* iPhone access, which BTMM does not offer. My remote connections are now almost instantaneous and without issue. Problem solved.
Please note, I have no ax to grind with Apple, I enjoy using their products and believe they are superior to Windows machines. I am also more than happy with the level of expertise, courtesy and efficiency of their support people. The Airport Extreme that I purchased is pretty cool, has kickass wireless signal, and has reduced the amount of wiring on my desk thanks to its wireless printing and hard drive capabilities. I feel a little burned that I bought it for no reason, but I have 14 days to return it, no questions asked. We'll see.
In conclusion, Back to My Mac does not seem to work as advertised. I am curious if anyone has had a similar experience. Hope this helps someone or at least, saves you some time.

Thanks for your thorough post. I too need to use BTMM on almost a daily basis for my job, and it has fallen short countlness times. I too have taken great pains to check all of the typical trouble shooting steps within iCloud and in the Apple keychain on each Mac etc, but after the latest rounds of system updates from Apple a few weeks ago to Mountain Lion, BTMM on one of my Macs is completely broken and unusable. I would concur that if you need remote access for "real" mission critical use, just bite the bullet and pay for a service like LogMeIn. You won't regret it and you will get real software support.

Messages on Mac not working?

My messages will not work on my Macbook Pro I seem to have the same problem with my Facetime, this message keeps appearing everytime I try to sign in telling me to contact apple and do this imessage registriation and provide them with a validation code it gives me.But when I called they wouldn't help unless I paid 20 bucks? Someone please help! P.S I am running on Mavericks

Hi,
Have not seen that for a while.
It was seen early in Mountain Lion and Messages 7.0 but seemed to be resolved with the OS X 10.8.2 update that updated Messages to 7.0.1
I am not aware that anyone reported being charged before but I also know of no other way to resolve it.
As A first step though I would go to the Apple Menu > About this Mac.
Click twice on the line that states the OS level
This will change to the Build Number (And alternative OS version counting system) and then to the Serial Number.
If the Serial Number is missing you will need to visit an Apple Store or an Apple Authorised Service Provider (AASP) and have it added to the Logic/mother board.
Sometimes during repair or refurbishment people forget tot "Flash" the board with the Serial Number.
This was what was added to the OS X 10.8.2 updated to Messages.
If one appears to be present compare it to the label on the back of the machine.
10:08 pm Tuesday; December 31, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Back to My Mac - Not working on a remote network

I have back to my mac file and screen sharing working perfect on local network, but once i get on another network it does not work at all and I am up to date and have a new airport extreme with back to my mac set up on that as well

Hi Dan97103!
I have an article here for you that can help you troubleshoot this issue with your Back to My Mac functionality:
OS X: Using and troubleshooting Back to My Mac with your iCloud account
http://support.apple.com/kb/ht4907
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Back to my Mac not working between Snow Leopard work iMac and Lion home iMac

I have a 3.06 GHz Intel Core 2 Duo iMac at work running OS X 10.6.8.
I have a 2.7 GHz Intel Core i5 iMac at home running OS X 10.7.2.
At present, I am unable to upgrade the work iMac to Lion because I need to run Intel's FORTRAN compiler, which does not yet work under Lion.
I have upgraded my MobileMe account to use iCloud on my home machine. Because my work machine is still using Snow Leopard, I can't use iCloud on that machine just yet.
Initially, even after upgrading to iCloud on my home machine, I was able to use Screen Sharing from either computer to use the other computer. I accidentally clicked "Turn Off Back to My Mac" in the MobileMe settings of my work machine. When I click "Turn on Back to My Mac" to try and turn it back on, I consistently get the dialog box "Unable to start Back to My Mac Back to My Mac could not start because of a MobileMe server error. Try again later. If this problem persists, contact MobileMe Support." And hitting OK brings it back to the off state. So I can not turn on Back to My Mac at work, therefore I can not connect to my work machine from home to use Screen Sharing like I want to.
Has anyone else encountered this problem? Has anyone found out how to turn Back to My Mac back on in such a case?
Thanks for any help you can give,
Adam

Hi,
the current version I had was 3.2(5612) but having just checked no a newer 3.2.1 has just been released. Let me do the upgrade and see how I get on.
Message was edited by: Pheobian

Elements 6.0 on Mac not working

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