ELIMINATION OF REVERSE ENTRY

Dear Gurus,
Please tell me how to eliminate the reverse entries from the reports. For example:
If i had done a wrong entry for customer invoice & post that. Now the customer debit balance is showing Rs. 100000. Later on I want to reverse that. But after reversing the entry the amount is still there. Whenever my users are going for the reports they don't want that amount, which is a wrong entry. they are finding the difference in customer Report & Sales register.
Please help me out.
Satya.

WHENEVER I AM USING FBL5N, THE VALUE IS COMING WITHOUT THE REVERSE DOCUMENTS USING THE OPEN ITEMS ONLY, BUT WHEN I AM USING THE REPORT S_ALR_87012172, THE AMOUNT IS COMING AS A WHOLE i.e. THE REVERSAL AMOUNT IS ALSO ADDING TO THE EXISTING BALANCE.
THE FINANCE HEAD IS ALWAYS REQUIRING THAT REPORT ONLY.
Satya.

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