Email document

When receiving email my printer will not print to 8.5x11 paper. I have hp6520 and when I'm on the road, I email to my printer. When I get home it hasn't printed because it only wants to print from the picture tray.
Can I either remove the picture tray or somehow program it to print a document on 8.5x11 paper?
This happens with whatever I'm emailing, for example I email a word document, check the printer, (it wants to print it on picture tray). Doesn't this printer accept email for the regular trays? thx

Hi ringer98,
Welcome to the HP Support forums. I understand that when you forward an email to your printer's ePrint email address that it tries to print all documents using the media loaded in the paper tray.
Your printer should be printing any documents forwarded to the printer from the main paper try and files with a photo extension should be printed from the photo tray. I have included a trouble shooting document to follow when ePrint print jobs fail to print. If that doesn't resolve the issue, please call HP's Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click on the link below to find the Technical Support number for your country/region.
ePrint Job Did Not Print
Hewlett Packard Technical Support
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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