Email password being rejected using Mac mail

I have a strange issue using mac mail on a mac mini running snow leopard. It is actually my Mom's computer. She calls me over from time to time when her email gives her problems. Usually it amounts to resetting the modem or some other simple fix. Today however not so easy!
This issue came up out of the blue earlier this week. A message came from mail asking her to re-enter her password since the server (charter.net) was rejecting it. She attempted to re-enter it along with a variety of other addresses she had written down and eventually gave up. In this process she also restarted her modem. Today is Friday so it's been a few days with no connection to her email server. This is all her recounting so I am not certain exactly what transpired.
I confirmed a conection with the internet first. re-entered the correct password and got the same message. Then I tried the Username & password via a web interface and got in first try. So I started up an old email client (Entourage) that had been set up from years ago (as a POP account) and it to accessed the server with no problem. At that point I deleted the account in mac mail & recreated it...same message. I then reset the keycahin and deleted/recreated the account again...same message. To rule out POP vs IMAP I tried creating a POP account in mac mail since the original was IMAP....same message. I am at a loss.
For now I reintroduced her to Entourage so she could access her mail. It was abbandoned a couple of years ago since it had been the source of too much confusion for her (she tends to click on things changing views etc without realizing how or what she has done).
Until this, the simplicity of mac mail was working pretty well for her.
Any ideas of what the cause might be or what else I could try would be appreciated.

I installed iCloud on the iPad
K, that wasn't clear in your original posting.  You left that part out.
Are you saying this would be fixed if I upgraded to Mountain Lion?
That is not what I said.  What I should have said is that the OS requirements for iCloud are Lion & Mountain Lion.
The following are keychain troubleshooting that you may wish to try: Use Spotlight to search for a file called login.keychain.
Users/YourUserName/Library(which is a hidden folder and won't show in Finder)/Keychains.
Click Go in the menu bar then Go to Folder and type in /Users/YourUserName/Library and hit the enter key. Look down the list of folder and find Keychains. The "login.keychain" file should be inside.
Cures for a funky keychain

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