Email problem after password change

Hello, hope someone is able to help.
Two days ago I changed my email password, since then I haven't been able to log back in at all. It doesn't recogonise my new or old password and also doesn't recognise any personal information so not even able to get in that way. I've emailed (with another account) bt but haven't heard back yet. I'm a little desperate now as I already had a few emails to answer.
Please help, thank you.
Lee

leekel80 wrote:
Hello, hope someone is able to help.
Two days ago I changed my email password, since then I haven't been able to log back in at all. It doesn't recogonise my new or old password and also doesn't recognise any personal information so not even able to get in that way. I've emailed (with another account) bt but haven't heard back yet. I'm a little desperate now as I already had a few emails to answer.
Please help, thank you.
Lee
Hi Lee.
Sorry to hear this. Have you tried the reset password area (see my shortcuts option 3a) ? It seems like you have by the info you've supplied.
May I ask how you changed the password ? Was it via a similar screen display to my option 3 , usually reached from the accounts & billing page in the portal.
Are you logging in via webmail, or using an email client program such as Outlook, Windows Mail or Thunderbird ?
It does seem like somehow the act of changing the password has somehow corrupted the entry. Is there any slight chance you may have entered the password and somehow pressed the wrong key twice including the confirmation entry ?, or indeed another slight mistake that you can possibly remember ? Sorry for any inference, but it can happen unfortunately.
If all these things fail, then certainly the helpdesk is your best route as the other replies have said.
Good luck.
http://www.andyweb.co.uk/shortcuts
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