Email reply error

One of my customers has this error when replying to emails only. Can apparently send as normal though.
554 5.7.1 <email address removed from here>: Recipient address > rejected: Access denied
They have changed authenticaion settings but didn't seem to do it. Any insights? I am trying to obtain a screenshot of how their email is setup (in Outlook).
Thanks, Mark.

Hi
Please send me a private message with his e-mail address.
Kind Regards,
Alex

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Greetings and welcome to Palm Forums
if you are still getting the error delete the email account from the pre, restart the device then add the email account back in if the origional settings do not work try this:
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Please check the knowledge base for advice and self help options at http://kb.palm.com and for windows help go to http://support.microsoft.com
Please post in the forums. PM's will not be answered.

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