Email Settings Help Needed!

Hi there,
I am trying to access the email settings -- the username/password is forgotten. I have 4 user name options. I type them in one by one and requested the password to be sent to my device. One of the worked and the password arrived.
I then typed in each one carefully with the password that was sent but I keep getting the notice that the information I provided is not correct.
Is there any way to reset this?
I've tried to go through my phone provider but they can't help and it's impossible to get help through blackberry. I'm ready to switch phones. Please help! All I'm trying to do is set up gmail on my phone but cant do that without the email settings username/password.
Your help is appreciated!

Hi and Welcome to the Community!
It is unfortunate that you are so upset with others over the fact that YOU have forgotten the password that YOU created. BBs remain the most secure devices available, but the user plays a very critical role in that security, and there is only so much the device can to to help you without violating the very security upon which the BB brand is built.
Given what you describe, it is difficult to be certain about exactly which password you are having troubles with. Saying "Email Settings" implies your BIS (BlackBerry Internet Service) account...but for your carrier to deny helping you does not make sense, since they actually are the entity that controls that very account, and only they can do anything to reset it for you. Maybe the person you reached simply does not understand things, and perhaps you need to be shifted to their dedicated BB support folks instead of their general level 1 folks.
Further, not being able to "get help through blackberry" also makes no sense...your carrier has the ability (indeed, the responsibility!) to escalate your case to BlackBerry if your carrier cannot help you. There indeed is no direct path for you to try and reach BlackBerry independently for support, and this is completely in keeping with the support contracts to which all parties are bound. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
It is also confusing that you say you have 4 options...BIS credentials are just one set of credentials, an ID and a password...I do not understand how there can be 4 options for this. Further, you say that one of your requests for receipt of the password to the device was successful...this is also contradictory to how this works; for security reasons, those password reset emails are NOT forwarded to the device, and must be retrieved via other means to access that particular email account.
Lastly, is this perhaps your BBID credentials rather than your BIS credentials? Depending on what you have configured on your device, it could be either. If it is BBID, then refer:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
Good Luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Message was edited by: DaveF - added VLC image for media info

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Message was edited by:
WhiteSox
Message was edited by:
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Message was edited by: nemi

could someone please advise any combination of settings i'd have to choose in the various settings options, to get a final movie at best possible quality for online use, which will not be bigger than 250MB (if this is not possible at all, considering the length of the movie, then so that i could in emergency make two separate movies out of the project, but i'd be happier if it all could stay in one file).
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