Email to Manager of user on Urgent Change Request

I think I asked this before so I apologize but I am trying to figure out a way for a Manager of a user that creates an Urgent Change Control to get an email with the Change Control details.
I created a subscription and it triggers off the Title looking for the word Urgent. That works OK. The subscription uses Change Request as the Target.
The problem comes with the Recipient as is usually the case. I have to use Related Recipients because it could be anyone that submits the Change Request.
I have tried the following:
About Configuration Item[User] --> Manages User [User]
Is Related to Work Item[Work Item] -->About Configuration Item [User] --> Manages User [User]
Neither of which work. I know the subscription itself is working because the Assigned user gets the email, but the Manager does not.
Is this even possible without using Orchestrator? Seems reasonable that it should be.

Hi,
You need some custom workflow that will send emails. I posted in the
blog with a source code of the solution that sends email programmatically using SCSM SDK. You could modify the code for your requirements. The default subscription cannot work with related to related items.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard:

Similar Messages

Notifying a user that an Urgent Change Request has been Approved, or Denied

Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
What we do now is after a user creates an Urgent Change Request, and email goes out to all of our Managers. One of them will reply all to the email with either an [approval] or [deny] in the message body so Service Manager gets the email and acts on
it and the other Managers know it was acted on.
Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for Approval or Deny.
I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.

I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/

SAP user guide for change request management 4.0

Hi,
does anybody know where i can find SAP user guide for change request management 4.0?
Thanks in advance..
MERAL

Hi
You can use this as a reference
Regular corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872582009E/index.htm
Urg corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872612009E/index.htm
Hope it helps
Regards
Prakhar
Edited by: Prakhar Saxena on Oct 15, 2009 10:05 AM

Not able to assign Project to the Urgent Change Request with Developer Id with the existing Authorizations. With SAP_ALL authorization, everything works fine.

The Urgent Change request is in created status and I am not able to assign project to it. Also I am not able to change the status of the change request to In developement with developer's Id. Everything works fine if i assign SAP_ALL authorization to the developer.
Below are the roles assigned to Developer ID -
SAP_CM_SMAN_DEVELOPER
SAP_SM_CRM_UIU_FRAMEWORK
SAP_SM_CRM_UIU_SOLMANPRO
SAP_SM_CRM_UIU_SOLMANPRO_CHARM
SAP_SMWORK_BASIC_CHANGE_MAN
SAP_SMWORK_CHANGE_MAN
SAP_SOCM_DEVELOPER
Z_S001
ZSAP_SOCM_DEVELOPER
Issue screen -
SU53 for Developer-
Please suggest which roles/Authorization should be assign to Developer Id.
Thanks
Kavita

Hi Kavita,
Copy these roles to Z-roles
SAP_CM_SMAN_DEVELOPER
SAP_SM_CRM_UIU_FRAMEWORK
SAP_SM_CRM_UIU_SOLMANPRO
SAP_SM_CRM_UIU_SOLMANPRO_CHARM
SAP_SMWORK_BASIC_CHANGE_MAN
SAP_SMWORK_CHANGE_MAN
SAP_SOCM_DEVELOPER
Assign this to user.
Put a stace using ST01.
Find that object and modify/add in your custom role.
Regards,
Divyanshu

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
Went for action "Pass to correction" -> I am facing exceptions which conveys
Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

Restriction of Change Manager access to his own change request (Requestor): Charm

Dear All,
I have authorization question on Charm.
Senario : If the a Person having Chnage Manager technical (PFCG) role raises a Change Request (Requestort) and selects the change manager as someone else. Can the Requestor of this CR, approve the CR (or do modification) as he/she has the Chnage Manager technical (PFCG) role?
If yes, how to restrict this?
FYI : Solution Manager 7.1 SP08
Thanks & regards,
Shruthi Walikar

Hi Shruthi,
Below blog will help you
New ChaRM Feature with SP 10: Enhanced Approval Procedure Functions
Thanks
Prakhar

SSHR Super User Resposibility (Urgent response requested)

Please help me that where is SSHR super super responsibility as I have seen only SSHR emplyee and manager responsibilties. If not how to define it and what are the responsibility parameters.
Regards /Ali

Hi,
"Self-Service Human Resources" documentation can be found at [Applications Releases 11i and 12|http://www.oracle.com/technology/documentation/applications.html].
Regards,
Hussein

How to notify (email) Change Manager when new Change Request is created

Hi there, I am battling to generate an email when a developer creates a Change Request directly in the SolMan system. When he creates a new Change Request via CRMD_ORDER by filling in the Sold-to-Party, Change Manager, iBase etc., the message is automatically in 'To Be Approved'. I want to notify the Change Man ager as soon as a new Change Request has been submitted, but when I check the Actions tab in the message, no email action is listed or executed. I have edited SLFN0001_STANDARD... in SPPFCADM with conditions set. How can I create a email notification for the Change Manager as soon as a Change Request is in To Be Approved status?
Message was edited by:
Bernardt Nel

Hi,
Create a action definition with the following information:
Processing when saving.
No restriction.
Check Schedule Automatically.
Check Partner-Dependent.
Select Partner Function for Change Manager.
Determination Using Conditions that Can be Transported.
Then you have to create an Start Condition such as; userstatus = to be approved.
No scheduled condition is needed.

Work flow for Change Request not reliably sending emails.

I created a work flow that sends an email to a changers Manager whenever a routine Change Request is created. Sometimes the email does not go and I narrowed it down to a possible race condition between the workflow running and Service Manager adding the
Manager in as a Reviewer on the Review Activity.
When I hard code a recipient into the Reviewer list, the email works every time. When I leave the Reviewers list blank and check the box "Line Manager should review", Service Manager properly adds the changers Manager in as a Reviewer but the email
sometimes does not work.
What I am thinking is the workflow is running before Service Manager can add the Manager in as a Reviewer and therefore no email. If this is the case, is this a possible bug or how do I delay the workflow and give Service Manager enough time to populate
the Reviewer list on the Review Activity.

"Updated" is not going to work. Now the Manager gets two emails identical to each other and when the Approve the RA, they get a third. Basically every time the RA is touched, it fires an email. Can't have this.
So, back to "Created". It is still unreliable. I did not think getting an email sent would be this much trouble. Basically all I am trying to do is when a user creates a Change Request, their Manager gets an email notifying them that a Review
Activity needs attention.
If anyone has any idea on how to do this, let me know. Is there any way I can do this with a notification subscription instead of a workflow? I tried to use a subscription but I could not figure out what criteria to use to send an email to the changers Manager.

How to send the email alert to some users (defined users hasn't post document to a library within a specified time frame)

Hi,
Native alert on a document library can setup to email to the predefined user when any changes on the document.
However, I would like to setup a document library and alert me when
[email protected] [email protected]
[email protected] hasn't yet put a document to the library by 2014-07-01 (e.g today is 2014-06-26). The reminder email will send to
[email protected] [email protected] on 2 days before the dead line (ie. 2014-06-29) because
[email protected] and [email protected] hasn't put their file to the library on or after 2014-06-29..
Thanks

Hi,
http://stackoverflow.com/questions/17571562/creating-email-alert-workflow-for-sharepoint-file-libraries
http://stackoverflow.com/questions/18868479/how-to-send-automatic-email-notification-to-user-two-days-before-expiry-date
http://social.msdn.microsoft.com/Forums/en-US/acb12dd2-d6a5-4b7e-b233-037558bfa2e5/start-workflow-x-days-before-expiry-date?forum=sharepointcustomizationlegacy
Please remember to click 'Mark as Answer' on the answer if it helps you

Linking Documents in Change Request Management

Dear all,
We are using Solution Manager 4.0 and the change request management functionality.Before implementing this we were storing the test results in the test case management of project management.But now when a tester do the testing,in urgent correction transaction,there is a option to upload the document to the particular urgent correction in the transcation tab.Can we link this document we store in the urgent correction to the test case tab in solar02 of the particular maintenance cycle?
Thanks in advance,
Avinash.

Stefan,
Have you checked SAP note 987927? It can help.
Regards,
Raquel Cunha

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

Best Practice to process change request

Hi All,
There's a confusion of provided functionality by SAP for Change Request Management. Though, through different blogs/articles/book, we have implemented change request management, but initiation process of change request seems missing.
What I know is project can be tracked through maintenance cycle, if support message is posted through SAP production server through SAP->Help->Create Support Message. What I'm looking for is user should be able to select few parameters of particular forms from forms' repository, available online. Once its filled, it goes to his manager according to Organogram, then a support message gets created automatically, and rest of the process remains same as provided at current by SAP.
What you guys know of it?
Thanks
Nayab

Thanks Sammi for your confirmatory post.
So if we need to use required fields for particular configuration from user, say the requirement to develop new company code, of which all required information is maintained in form, the user should submit the filled form, authorized by his manager, to IT department, we then ask the particular user to raise support message and keep a track of such maintenance activity.
Is it possible to modify Create Support Message screen, that is, another parameter to upload file, as we can do in solution manager service desk mesage -> documents. This might help as well, but I guess SAP must be providing a tool, may be some different product for aforementioned requirement.
Regards,
Nayab

How to maintain open change request control for the transaction MM02 & CS02

hi all...
can any one please let me know that, is there any BADI or Enhancement spot
where i can code for my desired functionality...
how to maintain open change request control for the transaction MM02 and CS02.
Desired Functionality:
The user wants to maintain a material, bill of material or a document.
On the initial screen of the respective transaction (MM02, CS02)
user enters a change request number.
The system checks whether the object record that the user wants to maintain
is already assigned to other change request numbers.
If this is the case, the system displays a warning, stating that there are
other open change requests for this master data record.
In addition, the system lists the relevant change request numbers.
The user can continue the maintenance or leave the transaction and first check
the mentioned change requests.

hi satish thanks for reverting back
but sorry yaar given enhancement is not triggering...
but my requirement is:
- after executing the transaction MM02 & CS02.
- user inputs the data for Material Number and then he enters the Change Number.
- if the given Change Number is not maintained with the Material (i dont no
where/how this two fields are maintained internally), then it has to raise a
warning and it should list the existing Change Numbers for that perticular
Material.

Difference between Change request and Service request

HI All,
Can any body tell me the actual difference between Change request and Service Request. Does it have any difference ? Or they are same.

Are you referring to the project Specific Terms ??? If yes, then following are the differences.
Change Request - Suppose user is using a Sales Report which displays Revenue by Customer. Now the user wants to see the same by Product as well which is not available in the current report. So the user raises a Change request and the development team works on it to include the same and make it avaialable for the user.
Service Request - These kind of requests are more likely raised when the user needs access to some system (raise service request to Security team), wants to move a transport to the Production box (raise Service request to Basis Team)..etc.

Email to Manager of user on Urgent Change Request

Similar Messages

Maybe you are looking for