Email to Support Team fails !!!!

Dear friends,
i am having problems in sending an email to support team as soon as the support team is created..
I am using std rule 13200137 and i have configured responsibilites, and this rule works fine and automatic support team is found out as soon as the support team is created ..
But i have also created an action for sending an Email to support team as soon as the support team is created.. which unfortunately is not triggered as soon as the msg is created but is triggered when the support msg is opened for changes...
i have properly configured the action and its start condition and still the problem persists..
I have also used email to msg creator(Sap Standard ) action which is getting triggered properly..
Is it that i am having too many actions triggering at the creation of the support msg that is creating the problem.??
plz help as ASAP...

Suzzane,
I have a quick question regards Email to Suppor Team. I understand that you have to maintain the email address in the ORG level for support Team email address. That looks like a group email address I have to assign to it. Can I make to send to employee(Solver) email addresses instead of creating a group email address and adding those employee email address to group. Please adivce on this.
Thanks
Kumar

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Send email to Support Team with "New" Status

Dear Expert!
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Hi,
Please refer /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message .
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Hi there,
I have been sitting with this for a while now, and am quite frustrated. I want to know whether it is possible to generate an email notification to the Support Team in the Service Desk whenever a new message is created by the user. So far, the Org Structure is correctly set up in PPOMA_CRM. The rule CRM_DNO_1 (13200137) is configured and works. Application CRM_ORDER with Action Profile SLFN0001_ADVANCED is configured, and by standard config works by correctly determining the responsible Support Team per SAP Component whenever a new message is created. Lastly, I have configured my own Action Definition that sends an email to the user (Reported By) to notify him whenever the Status of the message changes (like to In Process or Confirmed etc), which works.
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Gavin,
I managed to get this working in our system.
This is what I did:
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Processing Times not permitted: No Restrictions
Sort Order: 11
Schedule Automatically
Partner-Dependent: SLNF0003
Determination Technology: Using Conditions that can be Transported
Rule Type: Workflow Conditions
Action Merging: Max. 1 Action for Each Action Definition
Processing Type
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Then I configured a Schedule Condition for Z_MAIL_TO_SUPPORTTEAM_OPEN: &CRM Service Process.User Status& = E0001ZSMSD001.
For me it's working like a ChaRM now
Hope it also solves your problem!
Best regards,
Roel

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Hi,
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https://websmp109.sap-ag.de/~sapdownload/011000358700001230062009E.pdf
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I have two Support teams, my requirement is
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Hi at all,
does anyone have another solution than creating an outlook distribution list an maintain this in the business partner? I don´t want to create 50 distribution lists and I don´t want to maintain organisational data in two different systems.
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Hello experts,
I have customized the service desk functionality in Solman 7.0 EHP1 according to SAP help and the various (very helpful blogs from sdn). When I create a message from satelite system the "Support Team" field is already filled with the correct business partner, but when I look into the ACTIONS tab I see the following error message (red light) "Find support team responsible, when message is created". In the processing log I have the following entries:
"Processing CRM_DNO_PARTNER_1 Is Started"
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When I open the created message in change mode and save the message (without any changes), then the email is sent correctly.
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You may also check SAP note [1041455|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=1041455].
Regards,
Raquel
Edited by: Raquel Cunha on Mar 3, 2011 4:30 PM

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Email to Support Team fails !!!!

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