Email won't render via ePrint

I have successfully set up ePrint on my iPad mini, and now also set it up on my wifes' iPad Air. Normally works fine on our HP6180, including printing from email. (NOTE to HP - need to tell users to change their Gmail settings to allow less secure apps, otherwise won't verify!). Anyway the problem I have is a Gmail that will not render via ePrint on my wife's iPad but prints OK via ePrint on mine! She sees 4 pages of random characters on screen (NB not HTML) and the same appears when the mail is printed via ePrint. However the same mail forwarded to my iPad renders fine on screen, and prints OK as a 2-page mail. I have also viewed it on a PC, both via Outlook client and Internet Explorer and the mail is clearly HTML (although I am not an expert I can see that's what it is). Is there some other setting on Gmail we need to change? I don't see any settings on ePrint. It is just this one email so far that has the problem, it is purely text but is formatted as a table. Any ideas?
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Further update: I forwarded the problem email back to my wife's iPad and it now renders fine. Something to do with header on the original mail maybe? It was not corrupt as my wife could view and print it OK on her PC Gmail account.

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Message was edited by: amy lynn

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