Emails blocked by the recipient OR by Trend Micro Email Reputation Service

Have a good day!!!
I received a couple of bounce back emails from customers.
The bounce back said the issue was “Your email messages have been blocked by the recipient OR by Trend Micro Email Reputation Service”
Is anyone have this the same issue?
Please advise!
THank you very much!!!

You need to check with the support to get more details and maybe they can provide you more details about the sent e-mails.
It might be that the mails were not sent by one of messaging systems but it can be a virus or a malware program that was sending e--mails from your IP to spam others. I would recommend filtering SMTP traffic to allow only authorized servers and systems to
send mails and to run virus and malware programs identification and removal on your managed systems.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
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