Emails disappear automatically from outlook 2007 exchange 2010

Hello All,
I have an urgent issue with my CEO , my environment contain exchange 2010 mailbox/HUB/CAS, CEO have an outlook 2007 and he face an issue with his emails, he received emails and before he open it disappear after few time, when i open the recovery deleted items
i found the emails and they didn't appear in deleted item folder only on recovery deleted items, so any suggestions please.
notes :
No rules in outlook
No Auto archive
his computer have a FEP as antivirus.

Hi,
Can you see the missing emails from OWA?
Have you tried to start Outlook in safe mode to check if any third-party add-ins caused this problem? To do this, press Windows key + R, type
outlook.exe /safe in the Run dialog box and press Enter.
If the issue would be gone in safe mode, please disable suspicious add-ins referring to the following article:
http://office.microsoft.com/en-in/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx
Please also check if your virus scanner is integrated with your Outlook. If so, disable it to check the result.
If possible, we can try to create a new mail profile in control panel to check if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

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