Emails without the body

I set up my email accounts and I am getting my email,  but about 20% of the time I get the sender, the subject and no body to the message.  I have removed the email account and set it back up.  I have restored the phone to its defualt condition and set everything up again.  I have spent several hours on the phone with Verizon.  Has anyone else had this issue?

open your email app. menu-->more-->settings-->send & recieve. is "auto download message" checked???

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