Ematic Genesis Trade-in denied - just because not in system

Hi,
I tried to Trade in my Ematic Genesis 7" tablet for 50$ guaranteed Gift card + 50$ off coupon towards Nexus in Manchester CT Best buy store and also in Manchester CT Best Buy mobile store. But they denied me just because my tablet is not in my system, even Best buy mobile store guy spoke with his GM and GM rejected the trade in. Then i went to Best Buy store Manchester CT, where couple of Reps worked on this and said its not on system. This is my third visit to the store to Trade in my tablet. Also my tablet is meeting all the requirements.
·         The device must be able to power on
·         Must have a valid serial number
·         Cannot have a cracked screen
·         Cannot have any water damage
·         The device cannot be a Barnes & Noble Nook or other eReader
Any help will be appreciated.
Solved!
Go to Solution.

Hello Maheswaran8608, and welcome to the forum,
As long as your device met the requirements of the Google Nexus p Trade in, Trade Up promotion we were running last week, you shouldn’t have run into any difficulties when visiting the store. It sounds like the Manchester location may not have been fully aware of how the promotion worked, as there was a work around in place for those with devices outside of our trade in system. I’m sorry to hear you were turned away because of it, especially once the general manager got involved.
Please know that while I can’t guarantee you the outcome we hope for as the promotion has now concluded, I’m reaching out to our Manchester store for further assistance. I’ll be sure to provide you with an update once more information becomes available.
Thank you for your patience, and I’ll be in touch soon,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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