Encodes wrong files

Hello!
first off i would like to say that adobe has the worst customer support and website usability out of any company i have ever been associated with.
including open sourced products that have no obligation to provide good, or even mediocre support to their (non-paying) customers.
so please, if anybody remotely high up in the Adobe chain of command could fix this, i would stop considering FCPX or Avid as options for video editing solutions, and ultimately be happy as a customer.
Don't get me wrong, i love adobe, always have and (hopefully) always will. but when i need support i cannot get it for hours on the phone. and finding the correct forum placement or help site is technically impossible.
But i digress.
I am trying to use AME to convert MTS files from my canon C100 into MOV or MP4 files so i can edit them in premiere pro.
but i ran into this problem that makes no sense, maybe its just a bug, but i would love some help.
when i converted my files everything went fantastic, as one would expect with adobe software.
but i started editing and realized that clip #11 was duplicated 2 times
or in other words, Clip 00011.MTS, 00012.MTS and 00013.MTS (named correctly) were all the same exact file.
so i dragged #12 and #13 back into media encoder and had the same problem, they were both replicas of #11 (even though clip #11 wasn't even in the que)
so i opened the files in film convert, and a trial of an AVCHD conver for mac and the orignal .MTS files #11, #12, and #13 were completely different and unique.
but everytime i clear the que, restart the program, etc. the files show up as replicas of #11
is there a way to completely clear the apps cache? or is this a bug? file 00014.mts shows up as a separate file. but #12 and #13 don't
i am using a mac, and i am pulling the files from the "Stream" folder, not opening the AVCHD folder/file.
any help would be greatly appriciated.
- Connor

AME, working as designed, incorrectly converts 1 file as an entirely different file that isn't even in the same que, twice? And then just moves on to convert the 4th file correctly?
I'm not complaining because as you pointed out i can edit the files raw, and unconverted.
But for previewing for my clients, mov or mp4 are much more acceptable formats.
Hmm, I was unaware prelude could convert footage. I haven't used it much, thank you.
Is that so? I figured there was a loophole like that somewhere.
If it can accept .MTS files from direct link, why can it not accept them (or .mp4 files in my experience) just going into the program?
Seems like an odd thing for it to do.
Thank you for your reply, I learned a lot today.

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    Hallo.
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    Message was edited by: James Campbell

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    Hello,
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    How to purge it NOT manually ? Why is it created ? How to deplace it or remove it ?
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    Bonjour,
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