Encore crashes dury any video preview

I just bought Encore and to my dismay it crashes during any video preview. This includes previewing the video in the Project panel, using File > Preview, and using the Monitor panel. It even happens when I just use the scrollbar, without even playing it. Is there a fix for this or did I just throw away a lot of money?
Is it possible my video card needs to be upgraded? I'd think that if the video card was too weak the video would just be choppy, not crashing the program, but I don't know much about video cards! Also, I'm on Vista. Tried running it in Windows XP compatibility mode but that didn't make a difference.

Thanks for the info! Lots of good stuff on that page! I didn't go through the whole thing, but my tests so far have led me to believe that this is the issue.
"It takes only one unexpectedly corrupt clip to cause endless problems. Make a list of all of your media clips. Play each one in an external media player and check off each one that is successful."
Although my AVI clips (they were taken using a RCA Small Wonder - http://www.mysmallwonder.com/) play fine in Windows Media Player, I do NOT get the crash if I use the WMV clips that come with Vista (C:\Users\Public\Videos\Sample Videos)
So on the simplest level, converting my AVIs to WMV or maybe just re-encoding should work for me, but I'll check my AVI codecs first with the tools listed on that page.
I figured listing my hardware was the next step if this wasn't a common problem... listing it here now but will provide everything else later if necessary.
Dell Dimension DXP061 running Windows Vista Home Premium
Processor: Intel Core2 CPU (600 @ 2.40GHz 2.39GHz)
Memory(RAM): 3070MB
System Type: 32-bit
Video Card: NVIDIA GeForce 7300 LE
Will post the culprit once I verify what it is in case others have this same issue.
Thanks John!

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Adobe Flashplayer crashes once any video is started

As of today, I cannot watch any videos because Adobe Flashplayer crashed upon beginning any video.
I had nightly. Uninstalled it and then installed the regular firefox. Didn't help
Started in Safe Mode. Didn't help
Reinstalled Flash. Didn't help
Installed slightly older version of Flash. Didn't help
Even better yet, whenever I try to access trouble shooting information in firefox, the browser crashes every time without fail. I'll try to make a manual list of plugins and addons for you though.
I'm writing this from Chrome right now. Videos work here
Pic of error if there's any confusion
http://i.imgur.com/4elMo0m.png

Can you access Troubleshooting Information in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]].
Two ways to invoke the Safe Mode dialog:
(1) If Firefox is running,
Help > Restart with Add-ons Disabled
(2) If Firefox is not running, hold down the Shift key when starting Firefox
In the small dialog that should appear, click "Start in Safe Mode" (''not'' Reset)
Any improvement?
If so, before returning to normal mode, please disable Firefox's use of hardware acceleration for graphics. This feature works with most graphics card drivers, but driver updates sometimes reveal a severe compatibility problem.
orange Firefox button (or Tools menu) > Options > Advanced
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An't see itunes store video previews

I can't see any video previews in itunes even though I hear the audio (either in the artwork window or the itunes store window). Anyone able to help? Thanks!

I could not find processor speed requirements listed anywhere.
For future reference, they're listed on the iTunes download page:
http://www.apple.com/itunes/download/
Note that there are two sections, one for the basic specs and one that says "additional video requirements", the second being the one that applies to videos from the iTunes Store.
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Camera video preview - Random crashes and green screens

Hello everyone,
I am currently working on a Windows Phone 8.1 app and I need to preview video from the phone's back camera. For quite some time I've been struggling with random crashes and green screens. When these green screens appear, all camera apps become affected and
the device needs to be restarted. Occasionally the phone freezes and only recovers after battery removal. I test the app on my Lumia 620.
After some web search, I found references to the same problem by many users/developers of different apps. I'm really frustrated as I've tried many possible solutions with no avail.
Here is part of my code:
//in App.xaml.cs:
MediaCaptureInitializationSettings settings;
public static MediaCapture captureMgr;
public static bool UnableToInitializeCamera = false;
public async Task InitializeVideoCapture()
DeviceInformation backWebcam = await GetCameraDeviceInfoAsync(Windows.Devices.Enumeration.Panel.Back);
if(captureMgr!=null) captureMgr.Dispose();
captureMgr = new MediaCapture();
settings = new MediaCaptureInitializationSettings();
settings.StreamingCaptureMode = StreamingCaptureMode.Video;
settings.PhotoCaptureSource = PhotoCaptureSource.VideoPreview;
settings.AudioDeviceId = "";
if (backWebcam != null)
settings.VideoDeviceId = backWebcam.Id;
else
var _messageDialog = new MessageDialog("Back panel camera not found");
_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
try
await captureMgr.InitializeAsync(settings);
captureMgr.SetPreviewRotation(VideoRotation.Clockwise90Degrees);
UnableToInitializeCamera = false;
catch
UnableToInitializeCamera = true;
Debug.WriteLine("HANDLED EXCEPTION: camera could not be initialized");
var _messageDialog = new MessageDialog("Unable to initialize camera");
_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
protected override async void OnLaunched(LaunchActivatedEventArgs e)
//.... other app initialization code
await InitializeVideoCapture();
Window.Current.Activate();
private async void OnResuming(object sender, object e)
AppIsResuming = true;
FinishedCameraInitialize = false;
await Task.Delay(TimeSpan.FromSeconds(0.5));//this makes crashes less frequent
await InitializeVideoCapture();
FinishedCameraInitialize = true;
if(WasPreviewingCamera)
WasPreviewingCamera = false; //the following line allows time for SetupPage._captureElement to be assigned before video preview starts while (!SetupPage.CaptureElementSourceAssigned) await Task.Delay(TimeSpan.FromMilliseconds(1));
SetupPage.CaptureElementSourceAssigned = false;
try
Debug.WriteLine("trying to restart video preview");
await captureMgr.StartPreviewAsync();
SetupPage.PreviewingCamera = true;
catch
Debug.WriteLine("HANDLED EXCEPTION: unable to start previewing");
SetupPage.PreviewingCamera = false;
GC.Collect();
AppIsResuming = false;
private async void OnSuspending(object sender, SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
while (AppIsResuming) await Task.Delay(TimeSpan.FromMilliseconds(1));//prevents crash when app is suspended right after it is resumed
await CleanupCaptureResources();
TimeOfLastSuspend = DateTime.Now;
FinishedCameraInitialize = false;
GC.Collect();
deferral.Complete();
public async Task CleanupCaptureResources()
if (SetupPage.PreviewingCamera)
await captureMgr.StopPreviewAsync();
WasPreviewingCamera = true;
SetupPage.PreviewingCamera = false;
else WasPreviewingCamera = false;
if (captureMgr != null) captureMgr.Dispose();
//in SetupPage.xaml.cs
void OnSuspending(object sender, Windows.ApplicationModel.SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
_captureElement.Source = null;
CaptureElementSourceAssigned = false;
GC.Collect();
deferral.Complete();
private async void OnResuming(object sender, object e)
ProgressRing2.Visibility = Visibility.Visible;
ProgressRing2.IsActive = true;
while (!App.FinishedCameraInitialize) await Task.Delay(TimeSpan.FromMilliseconds(1));
App.FinishedCameraInitialize = false;
captureElement.Source = App.captureMgr;
CaptureElementSourceAssigned = true;
GC.Collect();
ProgressRing2.Visibility = Visibility.Collapsed;
ProgressRing2.IsActive = false;
Any help towards a solution will be greatly appreciated.
Thank you

I will also advice that you start by following the
Windows Store app sample.
Is this a Windows Phone app?
The crash/green screen only manifests itself when I suspend my app and switch to the default camera app (could be any other camera app perhaps). It happens roughly 1 out of 8 times. That's why I posted the suspension and resuming handlers, which I wrote
according to the msdn instructions.
I found
this page with a sample that demonstrates the MediaCapture API for Windows Phone. Some developers have reported problems similar as mine. Has Microsoft dealt with this issue?
I've spent quite a few weeks trying to investigate this problem, without actually knowing if it is my code that needs to be debugged. That's why I'm asking if other developers are facing similar problems.
Thank you
Edit: It seems that the crash/green screen can appear when suspending/switching to any app (regardless if it uses the camera or not). Also, all works fine when the app is running on the debugger.

Adobe Premiere Pro crashes on video preview

Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
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I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
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Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that?

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Hi,
I suggest you collect the event logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
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[email protected]
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Hi,
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Lightroom version: 5.2 [922700]
Operating system: Windows 7 Business Edition
Version: 6.1 [7601]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5 GHz
Built-in memory: 8077.8 MB
Real memory available to Lightroom: 8077.8 MB
Real memory used by Lightroom: 306.1 MB (3.7%)
Virtual memory used by Lightroom: 281.2 MB
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Maximum thread count used by Camera Raw: 4
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2
Library Path: C:\Users\Soumya\Pictures\Lightroom\Lightroom 5 Catalog.lrcat
Settings Folder: C:\Users\Soumya\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 10de
          Device : 11c0
          Subsystem : 354e1458
          Revision : a1
          Video Memory : 1994
AudioDeviceIOBlockSize: 1024
AudioDeviceName: ASUS VS247-1 (NVIDIA High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CardID: 4544
Direct2DEnabled: false
GPUDevice: D3D
MaxTexture2DSize: 8192
OGLEnabled: true
Renderer: NVIDIA GeForce GTX 660
ShaderModel: 11.1
Vendor: Nvidia
VendorID: 4318
Version: 10de:11c0:354e1458:00a1

does your computer got Quicktime? if not then that might be the cause of it as i've got my issue solved by installing it.
hopes this help.

FCPX 10.0.3: no video preview, crash

Hi all,
I have just updated FCPX 10.0.2 to 10.0.3 and it is a disaster.
The video preview is not working anymore: when i try to view one video from my events and pass the mouse over one, i hear the video sound, the time progressing but nothing appears in the video preview. If i try to play it (using the play button), FCPX hangs. I have to kill it.
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Regards,
Chris.

ANYONE???
FWIW, I seem to be having similar issues. Used 10.0.3 for the first time earlier today (under Snow Leopard, on an 8-core Mac Pro now with 24GB of RAM). Constantly losing video -- audio plays fine. Never seemed to have this problem in 10.0.2. (Lots of other problems, mind you -- just not this one.)
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One of the triggers for losing the video in my case seems to be letting the Timeline play through till past the end. And I say "past" the end, because there's now suddenly a weird 2-3 minute void after the final clip of video. No audio, no "gap clips", just a big stretch of nothing. I can't figure out how to get rid of it, and the fade out I'd applied long ago to the last video clip no longer works. When the playhead reaches that transition (or nears the end of the last video clip, even with the transition removed) the video just cuts to black. The audio then ends normally while the playhead just keeps going into this mysterious blank emptiness for almost 3 minutes -- at least that's how much extra black I get when I do an Export of the Project.
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John B
Toronto

Quicktime crashes when opening any video file type.

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[solved] Nautilus on Gnome doesn't show preview img of any video file

Nautilus on Gnome 2.24 doesn't show preview image of any video file. Images are normal. Somebody have this issue too?
Last edited by alessandro_ufms (2008-10-24 12:29:25)

Nautilus uses Totem and Gstreamer codecs to show video thumbs. Maybe a reinstall would solve the problem. Actually, I have no idea other then this.
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When I open any video it crashes

as soon as I open any video my fire fox crashes I dunno why
I have tried internet explorer it still crashes
Signature: RtlpWaitOnCriticalSection | RtlpDeCommitFreeBlock | msadm.dll@0x444f

I have the same carrier and same phone anyone who says the update workEd is fullish or an apple employee undercover.
I Have spoke with multiple customer service exec., advance engineers, and software developers from apple they all tell me the exact same thing. They are aware of the issue, it is software related and they are working on finding a fix. Here is the kicker if you are unhappy with your phone don't expect them to replace it they in a line in there warranty that does not cover software issues.
Anyone one experiencing this issue should do the following:
Contact Zainab Sadoun: informer her of your issue. Ask for a gesture of goodwill for dealing with the problem.
[email protected]
1 (408) 783 0401
Contact Her lead technician: Ray DI Biasi
[email protected]
877-288-0879
Unfortunently when asked to provide the the failure in writing I was denied. She said Look for a fix in one of the upcoming IOS releases.
AS for me I will take my iphone 6plus back the 6 does not have this issues.
Sent from my iPhone

CS4 Premiere (and Encore) crash on opening with blue screen

I have been having a terrible time with CS4 Premiere Pro crashes over the last month or so. Initially PP would just disappear from the screen as it was opening up, and if it didn't crash it was quite often after the Matrox RT.X2 logo came up after selecting the project to open. I had less problems starting a new project than opening a previous one. Sometimes it would open and crash during the work process without warning...forcing me to save after every change. Then it got worse.
I looked to the Adobe CS4 bulletin on crashes and it was suggested to update drivers. The first driver I looked at needed an update (Nvidia Quadro FX1500 256 MB) so I had their download service do the work and installing. During the process it stopped with 'Nvidia display pannel extension cannot install due to a version mismatch. Resetting the display drives may solve this problem' without any suggestions on how to do that. I have 2 Dell 24" monitors slightly different from each other but worked great before all this.
From this point everything got even worse. System Restore to the previous day did nothing. Everytime I tried to open Premiere (or Encore) the whole computer crashed (blue screen) and restarted automatically. I can no longer play any video without crashing -- not an AVI, MOV, WMV, etc. Not even a finished DVD will play on the computer now.
I have the latest versions updates of Premiere Pro 4.2.1 as well as the Matrox RT.X2 tools.
While the Nvidia driver update situation made the situation worse, I was having problems with Premiere Pro CS4 way before this with 'instant' crashes and no warnings. Strange that Photoshop CS4 works just fine as this has evolved into a video problem...and I need your help to get PP running again.
I'm not a techie so please reply in novice language. When CS4 came out it took Matrox quite a while to get off 'beta' tools upgrade so I waited until it was off beta (April 2010) and had my computer hardware expert upgrade my computer with CS4 and the new Matrox install -- way too technical for me to do. It worked great...until about a month ago when all this started.
I don't think the equipment I have now on my 2006 computer would work with CS5 - maybe you can look below and tell me.
For reference, here is my equipment: XP Professional SP 3; AMD Athlon 64 x 2 dual core processor; 4800+ 2.41 GHz, 3.25 GB RAM; Nvidia Quadro FX1500 256MB; 2 Dell monitors - 2407WFP and ST2410; Matrox RT.X2; 2TB WE Raid Edition SATA 16MB; Blu-Ray burner BDR-2058BK; Pioneer 111 Dual Layer DVD Rewrite Burner; Sound Blaster Audigy4 24 Bit; Built in FD controller 2 IDE on the main board.
Brian

Thanks harm for your suggestions but I'm lost. I am not a techie. Went to your thread on building a new computer and it was way way over my head...so I'm back here asking for your suggestions as I couldn't even figure out how to copy/paste my equipment listed above and post this message there instead.
Took my box back to the vendor who put it together for me in 2006 for $6000 and he's going to try and get it up and running again for me. I told him about your recommendation to lose the Matrox and he doesn't think it's the problem if I want fast rendering, etc. He says he's used RT.X2 in a ton of systems he's put together and work just fine. He's going to try getting my present computer running, first of all without any new additions and then make suggestions. It ran beautifully under CS2, so much so I skipped CS3 and was very late adding on CS4 ... and that's when the problems started. Perhaps CS4 was just too demanding for my 2006 equipment...which probably means CS5 is even more demanding.
So....two questions:
1. If I upgrade what I've got, where do I start? Or is it worth upgrading or better to start brand new (budget problems no doubt)
2. If I start brand new, what do I put in the new box? I looked at your 3 different cost areas and the budget config is probably not what I need but warrior level too high. Even the middle road you recommened looks a little low for what I want to do making BR disks, but you would know.
I assume some of the current equipment I've got could still be used, perhaps even the Matrox if that keeps costs down by not having to replace it with something else. There is a new C drive for my programs and a new 2TB internal hard drive for files (which I mirror backup to an external 2TB drive).
Could you make some build recommendations that I could give to my vendor? Many thanks.
Brian
ps...how do you copy/paste on this forum?

ITunes crashes when importing video (only)

I'm running 6.0.1, and have a new iPod. I wanted to use my g4 powerbook (1.33 MHz, 512 MB RAM, OS X Tiger 10.4.3) as my video library, and use my PC for my existing 350 GB music library. However, iTunes hangs with the beachball when I add any video (mpeg4 or h.264). The beach ball shows up for 2-3 seconds, and then iTunes closes, leaving me with an error report dialog box. Adding music to my library works fine, and the video files I'm using have added to my PC iTunes library and iPod with no issues at all. I've uninstalled iTunes and quicktime and reinstalled both (QT then iTunes) with no luck fixing the problem. This is SO frustrating, as I want to update my videos, iCal, address book, email all from my powerbook, and simply use my PC for music. I can't do this and no topics anywhere online seem to address this particular issue. This is the first time a piece of Apple software has crashed on me, and it does so consistently. Please help!

I have a similar problem. I am using 10.4.3 with iTines 6.01 and QT Pro 7.03. When I want to import a video file or when I want to watch the preview in the iTMS iTunes crashes straight away. No problems with music.
I have no idea what the reason could be. I think it has to to with the ltest update to 10.4.3, because everything works fine under 10.4.2 (with latest iTunes and QT).
Perhaps anybody has an idea what to do

Premiere CC 7.2.2 crashes when trying to export via Media Encoder and Encore crashes while DVD build

Hello,
My computer is a:
2x Intel Xeon Processor E5-2650 (2000 MHz, 20MB);
16x Kingston DIMM 8 GB PC3-8500 ECC Reg.;
PNY Quadro 4000 with 2048 MB GDDR5-RAM;
PNY Tesla C 2075
2x 2000 GB Western Digital RE4 (7200 UPM/S-ATA II) as a RAID I
1x 120 GB OCZ Vertex 3 SSD
1x 240 GB OCZ Vertex 3 SSD (system disk)
Tyan S7050GM4NR motherboard
Windows 7
I freshly installed Windows 7 and the CC-Apps PremierePro, After Effects, Media Encoder, Photoshop and Speedgrade.
When I try to export any video from premiere to the media encoder premiere crashes without any error message. The problem is not the project: I created several new projects and even if I only have one Graphic-File/Bars/h264-video in the timeline that I try to export: premiere crashes. When I export directly from premiere it works, but there is no chance to go via media encoder. The strange thing is that I can export from after effects to the media encoder without any problem...
Second Problem: Encore crashes also. Everytime I try to build a DVD => Encore crashes
Does anybody have an idea?
Here is what I already tried:
Yesterday it worked fine today it crashes when I export from premiere via media encoder.
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. I used Software only renderer => crash
This is the Windows log that I found:
Ereignis-ID 1000
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do...
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.

The Error is back!!!
Yesterday it worked today it crashes when I export from premiere via media encoder. I tried it with all the things you told me:
1. Bars+Tone => export => crash
2. Video Project with 2 short h264-files => export => crash
3. Software only renderer => crash
These are the two logs that I found:
Ereignis-ID 1000
Die Leistungsindikatoren für den Dienst WmiApRpl (WmiApRpl) wurden erfolgreich geladen. Die Eintragsdaten im Datenbereich enthalten die neuen Indexwerte, die diesem Dienst zugeordnet sind.
System
Provider
[ Name]
Microsoft-Windows-LoadPerf
[ Guid]
{122EE297-BB47-41AE-B265-1CA8D1886D40}
EventID
1000
Version
0
Level
4
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-04-16T08:25:51.922502600Z
EventRecordID
3402
Correlation
Execution
[ ProcessID]
19984
[ ThreadID]
24964
Channel
Application
Computer
Schnittplatz
Security
[ UserID]
S-1-5-18
UserData
EventXML
param1
WmiApRpl
param2
WmiApRpl
binaryDataSize
16
binaryData
38270000DE27000039270000DF270000
So it would be great if you have any idea what to do...

No video Preview During Capture

Here is the scoop:
Adobe Premeire CS5
Windows 7 64bit
Canon XL2
Capturing DV NOT HDV
Canon standard device control as there is no preset listed for the XL2
Video and audio actually captures fine. I can hear audio during capture but cannot see any video.
I know there is no video preview when capturing HDV but I am capturing DV.
Again this is CS5 NOT 5.5 so .dll fix is not an option
Thanks in advance.

FIXED!
Heres how it went:
Went to Device Manager and let windows look for an updated driver for my Graphics Card (Radeon HD 4200). Windows said the most current driver was installed. It was NOT the most current driver. I went out to ATI and got the most current driver, installed, reboot and OH JOY! I get video in the capture window during preview AND during capture (of DV)!
I also let windows (device manager) look for updated drivers for sound and it said the driver was the most current. Again, it was not. so the moral of the story is...Don't trust Device Manager on current driver versions.
Hope this will help some folks out there.
Side Note*
Most of us spend hours on forums looking for answers/fixes to particular problems. Most replies I see are either in the vein of "I have that problem too" or " try this, it worked in this OTHER version or try this OTHER software" etc. If you dont have an answer/fix for the problem, dont post.
ON the flip side of that, when posting a problem you want an answer to, Give all the pertinent information in your initial question. " Premiere crashes when I plug up my camera" does NOT suffice! What version of Premiere, what camera, what OS, What kind of connection, etc.

Encore crashes dury any video preview

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