Lync 2013 Crashing on Video Preview

Hi,
I have a problem with a laptop where as soon as hovering over video preview lync crashes. I have updated/re-installed internal webcam drivers, graphics drivers. Ran repair on office, i'm looking to see if anyone has any other things to check?
Thanks in advance
Chris

Hi,
I suggest you collect the event logs to find the cause of this issue.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find if there's any error about Lync crash.
You can send the logs to us to help you analyze the problem, to protect your private information, you can send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Lync 2013 crashes when video preview or video is loading

Hey all,
For my work I have Office 365 (tried 32bit and 64bit) and this is installed on my windows 8.1 laptop of Dell. There are no problem using the software. But when I'm running lync and on purpose or by accidant go over the video icon in a conversation,
my lync freezes and after a while it wants to restart. The other microsoft voip software (Skype) does not have this issue and works perfectly. Also it is possible to open my video settings, the webcam will show everything like it should. Only hovering the
video icon in a chat is enough to make lync crash. For my work I'm really relying on lync., so I hope ther is a solution for this problem.
The webcam is a Quanta H.264 Integrate Webcam and it was working on a combination of earlier versions of windows and lync.
With some my colleagues (same laptop) running earlier version of windows there are no issues.
Is there some way to fix this problem?
thanks,

Mostly this problem is related with video driver.
Please try to update your video driver.
Lisa Zheng
TechNet Community Support

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines

Lync 2013 crashes on startup in Windows 8.1 on Dell latitude E6520 machines. Every E6520 with windows 8.1.
Error message is:
Log Name:      Application
Source:        Application Error
Date:          4/15/2014 3:54:06 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.3517, time stamp: 0x532b0b5b
Exception code: 0xc0000005
Fault offset: 0x00001040
Faulting process id: 0x10a0
Faulting application start time: 0x01cf58ecd02118cc
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: igdumd32.dll
Report Id: 14b4ce16-c4e0-11e3-8255-8c705a44a074
Faulting package full name:
Faulting package-relative application ID:
Video driver in the image was originally out of date, changed the driver to the latest and greatest available straight from Intel for the Intel HD 3000 graphics card and this error still appears. Driver 9.17.10.3517 exceeds the minimum requirement
for Lync 2013. The faulting module is related to the graphics driver, but reinstalling does nothing, uninstalling and then reinstalling does nothing, it cannot further be upgraded. This same error affects all the Dell latitude e6520's. It
also only occurs in Windows 8.1. The windows 7 image using the exact same driver version (both the outdated driver and latest driver) works just fine with Lync 2013.
Running Lync with administrative permissions does nothing, disabling hardware acceleration did nothing. None of our laptops come with the bluetooth adapter, and also updated all other drivers such as chipset and soundcard. Error occurs on the
RTM version of Lync, and Lync with SP1 fully updated. The rest of Office 2013 works fine. I am currently at a loss here short of telling the help desk to not image E6520's with Windows 8.1 because Lync 2013 doesn't work on it. But there has
to be a reason for it. Calling out for some suggestions here.
Thanks!

We also have the same issue with Dell E6420 running Windows 8.1. Lync application does not respond after start-up. Did you try looking for the error file under
C:\users\username\appdata\local\Microsoft\Windows\WER\Reportarchive
it should create file like AppHang_lync.exe_some numbers. search for the latest one.
Interesting, I don't have any 6420's handy but figured the issue would exist on those also. I looked up the location you mention and see many crash logs for Lync. Not really sure what the error is, just says it stopped working.
Version=1
EventType=BEX
EventTime=130420688460358806
ReportType=2
Consent=1
UploadTime=130420688461296414
ReportIdentifier=14b4ce17-c4e0-11e3-8255-8c705a44a074
IntegratorReportIdentifier=14b4ce16-c4e0-11e3-8255-8c705a44a074
WOW64=1
Response.BucketId=3a18275b4e359a3d32b33b327b07846b
Response.BucketTable=5
Response.LegacyBucketId=81648064370
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lync.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.4420.1017
Sig[2].Name=Application Timestamp
Sig[2].Value=5067326f
Sig[3].Name=Fault Module Name
Sig[3].Value=igdumd32.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=9.17.10.3517
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=532b0b5b
Sig[6].Name=Exception Offset
Sig[6].Value=00001040
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
UI[3]=Microsoft Lync has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\apphelp.dll
LoadedModule[5]=C:\windows\SYSTEM32\ADVAPI32.dll
LoadedModule[6]=C:\windows\SYSTEM32\ole32.dll
LoadedModule[7]=C:\windows\SYSTEM32\OLEAUT32.dll
LoadedModule[8]=C:\windows\SYSTEM32\MSVCR100.dll
LoadedModule[9]=C:\Program Files (x86)\Microsoft Office\Office15\LyncModelProxy.dll
LoadedModule[10]=C:\Program Files (x86)\Microsoft Office\Office15\LyncDesktopViewModel.dll
LoadedModule[11]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModel.dll
LoadedModule[12]=C:\Program Files (x86)\Microsoft Office\Office15\PropertyModelProxy.dll
LoadedModule[13]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrAs.dll
LoadedModule[14]=C:\windows\SYSTEM32\MSVCP100.dll
LoadedModule[15]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_dadf89385bc5c7d7\gdiplus.dll
LoadedModule[16]=C:\windows\SYSTEM32\IMM32.dll
LoadedModule[17]=C:\windows\SYSTEM32\MSIMG32.dll
LoadedModule[18]=C:\windows\SYSTEM32\DWrite.dll
LoadedModule[19]=C:\windows\SYSTEM32\msvcrt.dll
LoadedModule[20]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\windows\SYSTEM32\RPCRT4.dll
LoadedModule[22]=C:\windows\SYSTEM32\combase.dll
LoadedModule[23]=C:\windows\SYSTEM32\GDI32.dll
LoadedModule[24]=C:\windows\SYSTEM32\USER32.dll
LoadedModule[25]=C:\windows\SYSTEM32\MSVCR110.dll
LoadedModule[26]=C:\Program Files (x86)\Microsoft Office\Office15\RtmPal.dll
LoadedModule[27]=C:\Program Files (x86)\Microsoft Office\Office15\RtmCodecs.dll
LoadedModule[28]=C:\windows\SYSTEM32\dxva2.dll
LoadedModule[29]=C:\windows\SYSTEM32\d3d9.dll
LoadedModule[30]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[31]=C:\windows\SYSTEM32\MSCTF.dll
LoadedModule[32]=C:\windows\SYSTEM32\SspiCli.dll
LoadedModule[33]=C:\windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\windows\SYSTEM32\WS2_32.dll
LoadedModule[35]=C:\windows\SYSTEM32\PSAPI.DLL
LoadedModule[36]=C:\windows\SYSTEM32\POWRPROF.dll
LoadedModule[37]=C:\windows\SYSTEM32\pdh.dll
LoadedModule[38]=C:\windows\SYSTEM32\MSVCP110.dll
LoadedModule[39]=C:\windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[40]=C:\Program Files (x86)\Microsoft Office\Office15\dbghelp.dll
LoadedModule[41]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[42]=C:\windows\SYSTEM32\SETUPAPI.dll
LoadedModule[43]=C:\windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\windows\SYSTEM32\PROPSYS.dll
LoadedModule[45]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[47]=C:\windows\SYSTEM32\dxgi.dll
LoadedModule[48]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[49]=C:\windows\SYSTEM32\WINMMBASE.dll
LoadedModule[50]=C:\windows\SYSTEM32\NSI.dll
LoadedModule[51]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[52]=C:\windows\SYSTEM32\CFGMGR32.dll
LoadedModule[53]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[54]=C:\windows\SYSTEM32\DEVOBJ.dll
LoadedModule[55]=C:\windows\SYSTEM32\nvinit.dll
LoadedModule[56]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[57]=C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[58]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[59]=C:\windows\system32\uxtheme.dll
LoadedModule[60]=C:\windows\SYSTEM32\WINSTA.dll
LoadedModule[61]=C:\windows\SYSTEM32\SHELL32.dll
LoadedModule[62]=C:\windows\SYSTEM32\SHLWAPI.dll
LoadedModule[63]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[64]=C:\windows\SYSTEM32\kernel.appcore.dll
LoadedModule[65]=C:\Program Files (x86)\Microsoft Office\Office15\Uc.dll
LoadedModule[66]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMvrCs.dll
LoadedModule[67]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[68]=C:\windows\SYSTEM32\HID.DLL
LoadedModule[69]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\Comctl32.dll
LoadedModule[70]=C:\windows\SYSTEM32\msi.dll
LoadedModule[71]=C:\Program Files (x86)\Microsoft Office\Office15\1033\lyncDesktopResources.dll
LoadedModule[72]=C:\windows\SYSTEM32\DavClnt.DLL
LoadedModule[73]=C:\windows\SYSTEM32\DAVHLPR.dll
LoadedModule[74]=C:\windows\SYSTEM32\d3d10_1.dll
LoadedModule[75]=C:\windows\SYSTEM32\d3d10_1core.dll
LoadedModule[76]=C:\windows\SYSTEM32\D3D10Warp.dll
LoadedModule[77]=C:\windows\SYSTEM32\sppc.dll
LoadedModule[78]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[79]=C:\windows\SYSTEM32\clbcatq.dll
LoadedModule[80]=C:\Program Files (x86)\Microsoft Office\Office15\UccApi.dll
LoadedModule[81]=C:\Program Files (x86)\Microsoft Office\Office15\Win32MsgQueue.dll
LoadedModule[82]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\Comctl32.dll
LoadedModule[83]=C:\Program Files (x86)\Microsoft Office\Office15\1033\ocapires.dll
LoadedModule[84]=C:\Program Files (x86)\Microsoft Office\Office15\Psom.dll
LoadedModule[85]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[86]=C:\Program Files (x86)\Microsoft Office\Office15\OcImport.DLL
LoadedModule[87]=C:\Program Files (x86)\Microsoft Office\Office15\ocrec.dll
LoadedModule[88]=C:\windows\system32\mlang.dll
LoadedModule[89]=C:\windows\SYSTEM32\usp10.dll
LoadedModule[90]=C:\windows\system32\windowscodecs.dll
LoadedModule[91]=C:\Program Files (x86)\Microsoft Office\Office15\RtmMediaManager.dll
LoadedModule[92]=C:\windows\SYSTEM32\AVRT.DLL
LoadedModule[93]=C:\Program Files (x86)\Microsoft Office\Office15\AppSharingMediaProvider.dll
LoadedModule[94]=C:\Program Files (x86)\Microsoft Office\Office15\RTMPLTFM.dll
LoadedModule[95]=C:\windows\SYSTEM32\WINTRUST.dll
LoadedModule[96]=C:\windows\SYSTEM32\CRYPT32.dll
LoadedModule[97]=C:\windows\SYSTEM32\MSASN1.dll
LoadedModule[98]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[99]=C:\windows\system32\mswsock.dll
LoadedModule[100]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[101]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[102]=C:\windows\SYSTEM32\wlanapi.dll
LoadedModule[103]=C:\windows\System32\MMDevApi.dll
LoadedModule[104]=C:\windows\SYSTEM32\MFPlat.dll
LoadedModule[105]=C:\windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[106]=C:\Program Files (x86)\Intel\Media SDK\mfx_mft_h264ve_32.dll
LoadedModule[107]=C:\windows\SYSTEM32\EVR.dll
LoadedModule[108]=C:\windows\system32\NV\nvumdshim.dll
LoadedModule[109]=C:\windows\system32\nvd3dum.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Lync
AppPath=C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
ApplicationIdentity=00000000000000000000000000000000

T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

Hello,
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
Error Message from Application Log:
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x00000879
Fault offset: 0x0000c42d
Faulting process id: 0x220c
Faulting application start time: 0x01cf707ca316ae96
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46
Any help or insight is greatly appreciated.
Thank you,
John
Solved!
Go to Solution.

Just as an updated to this:
I'm still waiting on updated drivers to fix the issue, however, there is a workaround. If you disable Desktop Composition screen sharing will work.
Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition
John

Lync 2013 Crashes when presenters switch

I am running Windows 7 on a 64 HP Workstation, Lync 2013, Lync 2010 Server. When the presenter changes in a Lync meeting. Lync crashes hard, sometimes requiring a computer reboot. Windows Reports the following event error.
0
APPCRASH
Not available
0
lync.exe
15.0.4623.1000
5372814c
nvwgf2um.dll
9.18.13.668
5057781b
c0000005
0062022f
C:\Users\bzf9lm\AppData\Local\Temp\WER191D.tmp.WERInternalMetadata.xml C:\Users\bzf9lm\AppData\Local\Temp\WER1FF1.tmp.appcompat.txt C:\Users\bzf9lm\AppData\Local\Temp\WER2197.tmp.hdmp C:\Users\bzf9lm\AppData\Local\Temp\WER2D5B.tmp.mdmp
C:\Users\bzf9lm\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_lync.exe_cffcb765e1a532e26945899b4b55bbe99bff6e75_cab_2fc22ecf
0
646feb4e-3cfb-11e4-a673-10604b5c4584
36
The nvwgf2um.dll is a video driver from Nvidea. A colleague had the same Lync issue and his Intel Video driver on his computer was the reported file that caused his Lync 2013 client to crash. He has a different video card in his computer.
What cause Lync 2013 to crash. We both are using 15.0.4623.1000 version of Lync 2013

Try to update to the latest Lync 2013 client version.
Try the latest update from september.
http://support.microsoft.com/kb/2889860
regards Holger Technical Specialist UC

Lync 2013 crashes when double-clicking on contact to send IM...

I have a 64 bit Windows 7 machine. I have Office 2010 and 2013 installed. I am able to successfully run Lync 2013 and login to the Lync Server and see my contacts and their statuses online. However, every time I double-click on a contact name to send
them an IM i get a message saying "Microsoft Lync has stopped working" and Lync shuts down and restarts. When I debug the error using Visual Studio 2010 I get an "Unhandled exception... Access violation" error.
Here is what I know so far... It has to do with some incompatibility with Office 2010, because when I uninstall Office 2010, Lync 2013 starts working properly. (However, I need Office 2010 installed for supporting my clients. <sigh>)
Here's is what I've done so far...
1. Uninstalled Office 2013 = Lync 2013 still crashes.
2. Uninstalled Office 2010 = Lync 2013 works fine now.
3. Reinstalled Office 2013 w/out Office 2010 present = Lync 2013 works fine.
4. Reinstalled Office 2010 followed by Office 2013 = Lync 2013 still crashes.
5. I've also delete the sip_ folder to have Lync recreate it = that doesn't work either.
I have also updated Lync 2013 to the latest version update provided by Microsoft, but nothing seems to help.
My Event Viewer says the following:
Faulting application name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Faulting module name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b57
Exception code: 0xc0000005
Fault offset: 0x00f50000
Faulting process id: 0x1564
Faulting application start time: 0x01d024b896c56e36
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Report Id: 282d47fc-90ac-11e4-8ed2-14feb598d143
Any help will be greatly appreciated!!!

Hi bihtime3,
I understand the inconvenience caused by this issue. I would like to confirm if you have tried the following scenarios.
1. Repairing Office 2013 after installing Office 2010.
2. Installing Office 2010 before installing Office 2013.
Best regards,
Eric

Lync 2013 Mobility Client - Video Call Issue (Everything Else works).

Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
Call to a Windows Desktop Client (inside the domain) – the toast pops up, but when we click accept - it just times out after 15 seconds
K
The strange thing is every other Video Call scenario works;
Mobility Client (Outside Domain)
àWindows Desktop Client (Inside Domain)
= Unsuccessful
Mobility Client (Inside Domain)
à Windows Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (All Scenarios)
à Mobility Client (All Scenarios) = Successful
Our setup is pretty standard;
All OS servers are Win Server 2012 R2
Lync 2013 Standard FE Server
Lync 2013 Edge Server
Reverse Proxy IIS AAR (Also Win Server 20012 R2)
Lync 2013 Desktop Clients, Lync 2011 Mac Clients, IOS and Android Mobility Clients – all latest versions.
External NAT (via Cisco Routers ACL’s)
Internal Windows Firewall Currently off on all Servers
All Certs / DNS Configured as per Technet Recommendation
I have reviewed / analysed a number of log/trace files – looking for some/any information on the problem;
Mobility Client (cmlogX.log)
Windows Desktop Client (*.etl) / Microsoft Message Analyzer
Lync 2013 Server (CSController)
With all my looking I could not make out an error except a timeout (15 seconds) on the Mobility Client log (which I currently can’t find).
Clearly we are missing something and I have gone up and down our implementation a number of times, the only semi-unknown is our old 2010 Pool / Central Management Server (which is currently pretty much redundant but the majority of users still on).
I would really appreciate any feedback anyone can provide or any insight anyone may have on this challenge.
Thanks in advance, Alex.
Alex

Hi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
So I completely missed that blog post of yours (out of the 100's I have read) and you are the first person to clearly say (in simple terms) to point the lyncweb.contso.com to the public IP address on my internal DNS, I have just made that change and see
if it will correct the issue - will wait for replication.
Also I am running IIS / AAR as Reverse Proxy (not ISA) and had the Internal DNS Host A of lyncweb.contso.com and lyncdiscover.contso.com point back to my Reverse Proxy Internal NIC (i.e. 10.1.1.32) as the External NIC is isolated on in the Perimeter Network,
is this correct?
So it now goes like this
*Inside Domain*
lyncdiscover.contson.com --> 10.1.1.32 (Reverse Proxy Internal Nic) --> 10.1.1.26 (Front End Server)
lyncweb.contson.com --> 201.183.0.1 (Reverse Proxy External Nic - Public IP) --> 10.1.2.16 (Reverse Proxy External Nic) --> 10.1.1.26 (Front End Server)
Does this make any sense, I know ISA and IIS/AAR are pretty much interchangeable.
Thanks again Andrew and look forward to any feedback,
Alex.
Alex

Lync 2013 crashes on start up.

My Lync 2013 client is crashing on start up.
I already tried to completely remove Office 2013 en re-install it, but that doesn't help. All Windows updates are installed.
Running as Administrator also doesn't solve the issue.
All other Office programs are working.
When I start Lync, after 2 seconds this happens:
I see this error on the Event viewer:
I have a HP 8770w with Windows 8 Pro, 64 bit.
Office Professional Plus 2013, 64 bit version.

Try to update your Graphic Card drivers to the latest version
You can also check the solution in the similar thread
http://social.technet.microsoft.com/Forums/lync/en-US/d36d1f35-8118-467e-addd-fc8fa4db38a4/lync-2013-rtm-client-crashing-on-startup-in-windows-8-rtm
Please try to disable any local antivirus software to see if that fixes the issue.
Please remove Silverlight and reinstall it:
http://www.microsoft.com/silverlight/
Delete the Lync .exe from the Programs (x86) folder and then launching from the start bar.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Lync 2013 Crashes When Transferring From Response Group

Hello,
Seeing a very strange issue on a couple of our clients running Lync 2013. Whenever they transfer a call from their response group Lync will crash. Calls into their direct line will transfer just fine. Here are two of the event logs we have
seen from this.
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca
Exception code: 0xc0000005
Fault offset: 0x0000000001828520
Faulting process id: 0x1550
Faulting application start time: 0x01cf4766655f5ead
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee
Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c
Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2
Exception code: 0xc0000005
Fault offset: 0x0000000000119795
Faulting process id: 0xee0
Faulting application start time: 0x01cf4757f9b12418
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll
Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee
We have tried a number of things this to get this working, but nothing has worked.
Installed Office 2013 SP1
Completely re imaged the client's computers
Deployed new Polycom Lync phones
Completely removed clients from their response group and the Lync server and added them back
I'm not sure where to go from here or what might be causing this. I would appreciate any thoughts you might have. Thank you!

By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.
Lisa Zheng
TechNet Community Support

Adobe Premiere Pro crashes on video preview

Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
My stupid video card is "SAPPHIRE VAPOR-X R9 270X 2G G5", like I said I updated the drivers, because it was causing problems, it is still uncertain if the update fixed those issues, but now I have a problem with Premiere, which was working fine before that.
I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
Any ideas?

Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that?

[Solved]E17 crashes on video preview.

On certain types of files. Most likely is X that crashes because when i try to enlightenment_remote -restart it from a terminal i get a message about d_bus and X.
It works on .mp4 & .mkv but crashes with .ogg .mpg. Haven't tried anything else. Also crashes when i double click a .mpg file.
Any ideas.
Last edited by 89c51 (2013-02-01 20:05:22)

Hi to all.
I have a similar problem: when I pass the mouse over .avi files a tooltip appear and E17 freezes.+ù
[albi@localhost ~]$ pacman -Qs gstreamer
local/clutter-gst 2.0.2-1
GStreamer bindings for clutter
local/gst-libav 1.0.6-1
Gstreamer libav Plugin
local/gst-plugins-bad 1.0.6-1
GStreamer Multimedia Framework Bad Plugins
local/gst-plugins-base 1.0.6-1
GStreamer Multimedia Framework Base Plugins
local/gst-plugins-base-libs 1.0.6-1
GStreamer Multimedia Framework Base Plugin libraries
local/gst-plugins-good 1.0.6-1
GStreamer Multimedia Framework Good Plugins
local/gst-plugins-ugly 1.0.6-1
GStreamer Multimedia Framework Ugly Plugins
local/gstreamer 1.0.6-1
GStreamer Multimedia Framework
local/gstreamer0.10 0.10.36-1
GStreamer Multimedia Framework
local/gstreamer0.10-bad 0.10.23-3
GStreamer Multimedia Framework Bad Plugin libraries (gst-plugins-bad)
local/gstreamer0.10-bad-plugins 0.10.23-3 (gstreamer0.10-plugins)
GStreamer Multimedia Framework Bad Plugins (gst-plugins-bad)
local/gstreamer0.10-base 0.10.36-1
GStreamer Multimedia Framework Base plugin libraries
local/gstreamer0.10-base-plugins 0.10.36-1 (gstreamer0.10-plugins)
GStreamer Multimedia Framework Base Plugins (gst-plugins-base)
local/gstreamer0.10-ffmpeg 0.10.13-1 (gstreamer0.10-plugins)
Gstreamer FFMpeg Plugin
local/gstreamer0.10-good 0.10.31-1
GStreamer Multimedia Framework Good plugin libraries
local/gstreamer0.10-good-plugins 0.10.31-1 (gstreamer0.10-plugins)
GStreamer Multimedia Framework Good Plugins (gst-plugins-good)
local/gstreamer0.10-ugly 0.10.19-5
GStreamer Multimedia Framework Ugly plugin libraries
local/gstreamer0.10-ugly-plugins 0.10.19-5 (gstreamer0.10-plugins)
GStreamer Multimedia Framework Ugly Plugins (gst-plugins-ugly)
local/totem 3.6.3-2 (gnome-extra)
GNOME3 movie player based on GStreamer

Microsoft Office Lync 2013 crashing

Client will run for a while, but when idle in the background it locks up to when the user needs to use it, it crashes.
We then try to restart it and it states it is unresponsive and then closes. The program will then not run at all, creating an issue of uninstalling it and reinstalling to repair any faults. We are checking on the issue of possibly having multiple
installs, and updates on the computer as we speak.
Just wanted to know if the suggestions that were posted earlier have helped and if this may be something new.
We downloaded this program off of our Office 365 account and it has given us issues ever since.
Thanks for any suggestions.
Steve

Hi,
Did you install Bluetooth utility on the computer?
If yes, try to disable it, restart computer and test again.
It also may happen with the conflicts of other software, please try to perform Clean Boot for troubleshooting:
http://support.microsoft.com/kb/929135
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 & Surface Pro -- Video Cameras unusable "Can't connect to this camera"

Anyone encounter issues where you cannot use Surface Pro integrated cameras with Lync client?

Yes, encountered the same problem. You found a solution?

How to improve the video quality send by lync 2013?

we have one sip client make call with lync 2013 client, and each other support MS rtv video capabilities, after the sip session begin, then video rtp packet send on each directory, all the time our client send 720p video codec to lync 2013 client
, but we only receive the lower format video codec from lync 2013 , and the video format is changed all the time ,some times is 720p then 960*544, then 960*720, or 630*360,,etc. we wonder how can lync client send stable 720p video codec, and we have acheive
the funtion accord ms-rtp.pdf document, and our client can calculate bandwidth using rtcp step accord ms-rtcp , then we should do what else in order to get stable 720p from lync 2013...thank you.

thank you
now we realy have enoght network bandwidth, is heigher to 4-6Mbps, so I think which is in one right work enviroment.
Now I notice that the video format received from lync 2013 at the begining of the call is 720p, and some times change to 960*720, or 960*544, but for many time it may be change between these three formats, but in some times the video format would
change to 640*360, once which change to this mode then it would keep in this sitiunation for long long time, and would never chanege to the heigher ones so it is one incredible things.
how could we change this sitiuation to get one good video format for heigher video effect.

Lync Client Crashes on Inbound Calls

Hello,
We have a number of users (about half) complaining that Lync 2013 crashes when an inbound call comes in. We are running a fully patched Lync 2013 deployment with a fully patched Lync/Office 2013 deployment. Any suggestions would be helpful. It seems to especially
plague users connected to their CX700's, but this is not exclusively a problem they experience.

Hi,
Would you tell us which model of audio and video device do you use?
Please switch an audio device to test the issue.
Please also un-plug CX700 to test the issue.
If the issue persists, please check event viewer for further troubleshooting.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 Crashing on Video Preview

Similar Messages

Maybe you are looking for