"End contact" not working on first click

Question

Hello everyone,
We're currently developing the ICWC in CRM 5.0 with a CLM extension pack.
We're having a problem with the End Interaction button. The functionality behind it (raising the events, saving transactions, ending the current customer) are all working perfectly, so when End Interaction is pressed, the IC navigates back to the default views and so on.
And now the problem: the contact information is not cleared from the Contact Information Box in the contextareapage. I already debugged the whole thing for some days now and I'm quite sure that the problem is somewhere with a refresh and maybe at javascript level.
The context area custom controller display_name and company_name variables are empty, even when the view is loaded (breakpoint in contextareapage.htm) but still the information is shown on the screen. When I play around with other functions in the contextareapage (like pressing back on the history breadcrumb, opening the scratchpad, pressing the end contact button again and so on) makes the contact information dissapear so this makes me think that a javascript refresh function was not called correctly.
We already replaced quite some views now but we did not touch the contextareapage itself. I debugged the end contact procedure in our Z profile together with the SAP default profile and I don't see ANY difference, all the correct custom controllers are registered for the correct events and so on.
I already tried to launch some javascript functions from the contextareapage (ic_base_contextarea_scripts.js) like updateCallerInfo(), interactionEnded() but without luck. (I launched the javascripts by placing them in <script> tags on the bupasearch.htm page, this page is called when the interaction is ended)
Could someone help me on track again?
I know that the MCM thing is responsible for injecting(?) javascripts in the required pages but don't know how to use it, maybe someone has any info on this?
Many many thanks in advance,
Kind regards,
Joost

Answer 1

Thanks for your suggestion! Creating a new profile and adding everything step by step was my last resort but I wasn't that desperate yet
Anyway, just if people would encounter the same problem, I solved the problem by changing the javascript ic_base_contextarea_scripts.js and cleared myself the contact information box variables when the end contact button was clicked.
I added following lines to the function wsb_handler(event) at the context
if(value=="End"){
  closeLTXFrames();
  forwardCall(cAppEventCode,cAppEvtReqEndInt,"","","","","","","","","");
  contextArea.ContactDisplay.setContactName( '' );
  contextArea.ContactDisplay.setCompanyName( '' );
  contextArea.ContactDisplay.setContactType( '' ,  '' );
Kind regards,
Joost