Engineer visit re: new infinity order need urgent ...

i ordered Infinity yesterday and received all teh relevant emails from BT confirming order.
One email states the engineer will visit from 13:00 and 18:00 Ive just check the status of my order and it now states the followin info where previously a time was given for the enginner:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
I am very concerned who do I call? - I dont want to call and go to India becuase people on the forum seem to have issues with enginner visits when they have been routed to the team there - Im disabled and need my connection - My understanding is that an engineer does need to attend the property to install the bt modem vDSL?
Lee
Broadband - BT Infinity Option 2
Your appointment

uklee wrote:
i ordered Infinity yesterday and received all teh relevant emails from BT confirming order.
One email states the engineer will visit from 13:00 and 18:00 Ive just check the status of my order and it now states the followin info where previously a time was given for the enginner:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
I am very concerned who do I call? - I dont want to call and go to India becuase people on the forum seem to have issues with enginner visits when they have been routed to the team there - Im disabled and need my connection - My understanding is that an engineer does need to attend the property to install the bt modem vDSL?
Lee
Broadband - BT Infinity Option 2
Your appointment
Hi there,
You can safely ignore that notification. The engineer does need access to your property, as he will need to install the BT Openreach VSDL modem and the Infinity SSFP (Service Specific Face Plate) onto your current master socket.
I hope this info helps.

Similar Messages

New Infinity order

Hey just a quick question, placed an order to switch my telephone line and broadband to BT from a full Sky LLU package. Today my line switched over successfully, can anyone tell me when the order for Infinity 2 will be placed? and how long it takes once the order is placed? as Sky have told me Sky broadband will be removed in 10 days.
Thanks. Adam

Because it is Infinity 2 that you have ordered you will need an engineer visit to install it. It will depend when they have an engineer appointment available. If you contact BT on 0800 800 150 they should be able to answer your question.

New Infinity Order - As it happens !!!

I've just ordered Infinity (today) and I thought I'd track the order etc here for others to see 'live' what to expect:
As a precursor, I've had BT ADSL for many years, and no end of problems with the Indian call centre, but great experience from the users and mods on this site - the mods are the reason I'm staying with BT instead of switching to TalkTalk...
In Autumn last year my Infinity availability showed as available from end of Jan 2013 (and confirmed by email from Openreach), but in Winter this changed to an earliest date of End of March 2013 - not a problem, just have to wait. This weekend this changed to now available to order, so today I did just that.
My current set-up is adsl2+ unlimited, with minimal phone + BTVision unlimited. I wanted Infinity 2, + minimal phone + BTVision with Youview box. I have 5 months to run on current contract.
04/02/2013 - Called BT to upgrade. Approx 5 minutes on hold, but ok - everyone gets busy. Spoke to John who seemed very knowledgeable about his products and also very helpful. I was put on hold a couple of times for a couple of minutes, but eventually we agreed the following package, with prices as advertised:
New contract:
Phone - 12 months, prepaid so save £56.40.
Broadband: Infinity 2 unlimited (including non-throttled P2P), estimate 59Mbps down / 20Mbps up.
TV: TV Unlimited as we had before, but with new Youview box - free, but with £49 activation fee. (Not sure what he activation fee is for as I'm already on BTVision - advice happily received if this can be waived, but not a deal breaker if I have to pay it).
Installation date agreed as pm (1pm to 6pm) on wed 20/02/2013.
John could not confirm if my old BTV box and Youview box would work together, but confirmed that BT want to aim for multi-room so suspected that at some time this would stop working if it even started.
John also confirmed that my new youview box should work fine with powerline adaptors in the same way as my current BTV box.
First problem was that John can order everything except the Youview box - there is apparently a problem doing this for existing customers - John confirmed he'll call back within 1 or 2 days with the Youview order added on. I confirmed to him that this is necessary for me to complete my order - I won't accept the Infinity package with a 12 month contract then have to pay for a youview box.
Cancellation terms stated as:
I can cancel the broadband/TV service up to 17th Feb.
7 days to cancel the prepaid phone line. After this I'm tied into the BT line for 12 months which implicitly means I can't change broadband suppliers because they normally require you take their phone line rental. This is the critical path, so if my free youview box doesn't appear on my order page before this then I need to cancel everything and then re-order the complete set.
I'll let you know when/if John calls back and what the update is on the youview box and also the install date.
Cheers,
Alan.

20/02/2013 - Sixth undate.
Hopefully the last update. I was given the 1pm to 6pm slot and the Openreach engineer (Dave) called at approx 2pm, explained what he needed to do at the cabinet and that he'd be with me in 30 mins.
Dave was the same engineer who fixed my line in October and also fitted the new faceplate ready for infinity at that time. He tested the line speed and then connected the new modem to my hub - and viola, 75.1/14.9 connection (wired test) against an estimated 59/19.
I expect this to fluctuate as the line settles and also it may go down quite a bit but I'm extremely happy with this result.
Anyone else in the PO15 postcode, cabinet 18 - I was no.2 Infinity connection so there's plenty of space left for now.
So for everyone who is having problems - good things can happen using the advice on this forum. A few months ago I was so hacked off with BT I was going to leave. Now turned round to an extremely happy customer after a few months of good ADSL, flawless BTV (now Youview too) and an upgrade to Infinity with a new contract. All it took was a bit of patience to get my line fixed and get rid of all the noise.
Cheers,
Alan.

New infinity order - service?

i ordered infinity 12/06 and install was to be 21/06. No engineer showed up and no phone call. made complaint. full reply by email - key points -appointment cancelled by bt wholesale due to shortage of staff. Supposed to have a process in place to contact customer - failed on this occasion - lesson learned etc..
New appointment for yesterday. Guess what? No engineer again and no phone call.
For a communications business, this is so poor, I really can't find the words!
What DO you have to do to get Infinity. Two days wasted - almost. As luck would have it, I'd arranged for John Lewis to deliver goods to me. THEY not only turned up when expected but rang before hand to say they were on their way. Why can't BT be more like John Lewis?
No third time lucky appointment yet. I'm beginning to wonder if it's worth it. Shall I cancel and forget infinity? If I do, I'll leave BT for good.
Regards, A very frustrated customer.

Tbh it sounds like what happened to me bt and openreach don't seem to be able to contact each other which for tele communications firms is a bit of a joke.

Placing New Infinity Order - No Ports Avilable

Hello everyone,
I have recently moved into my first house (January) and wanted to get broadband in straight away, unfortunatly I was unable to get Fiber as it hadnt reached my area yet (due 01/03/15) so i bought the standard copper broadband as a stop gap...everything with that went fine.
I thne tried to upgrade to infitiy on 2nd march, this is where the problems started.
My order was due to go through on the 12/03/15 bit long to flick a switch I thought but it must be more technical so i let it go.
I then recived a voicemail for a rude operative saying that I was unable to get fiber till 01/04/15 and i had to ring back to on the 2nd April to confim my order - this really bugged me as his exact words in the voicemail were "do not call us back"
So like any customer who has an issue i rang back, unhelpful operative 1 - explained that there wasnt enough ports and they have all been used up in my area so I was unable to get fiber on the 12th, I wasnt happy so i raised a complaint as I have gone thru processing the order expecting it for the 12th. the complaint hasnt been delt with yet apart from a few "sorry's" and "its out of our control"
So i decided to do a bit of digging, and i spoke to a helpful advise on the online chat and the conversation ended like this
Andrew Robinson: the issue is i have been on the phone but this is still not reseolved as i feel that they just want me off the phone i would like thisreseolved asap
edited by mod; it will be resloved till 12/03/2015
*****: as the order is open there is no problem
***** you can leave the voice message
Andrew Robinson: that is perfect thank you.
unfortunatly that was a lie it still hadnt be sorted, so 13th rolls round and im back on the phone again and another coversation full or "sorry's" and "its out of our control" and at the end of the call i find out my order has been cancelled!!!
I have reicived the BT Hub5 and Youview box. And i know that im going to get charged for a product/service that I havnt got, even though they have said the order is cancelled.
Can i still get out of my standard broadband contract and move to another supplier without a charge?
Has anyone else had this or a similar problem and have the resolved it in anyway?
Many Thanks in Advance
Andy

Hi Andy,
Welcome and thanks for posting. Sorry there’s been a delay in getting the Infinity connected. I’ll be happy to lend a hand with this. Can you drop me an email with the details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New Infinity order advice

Hi,
We've recently placed a new order for Infinity and received the following email:
Regarding the order for Fibre service VOLxxxxxxx. We are contacting you to advise that the order has gone for a Survey. Since the external work is scheduled for 09/12/13, please check to see if a box has been fitted to the outside of your property. If not, then it is extremely unlikely that the installation appointment on 18/12/13 would go ahead. We will inform you if this is the case. Apologies if this causes you any inconvenience. Regards, BT.What does this mean and what should we expect? Are there likely to be any issues? We live in first floor flat. Thanks for any advice.
Solved!
Go to Solution.

It will look like this it is unlikely to be there until the date mentioned in your post it can be white or Brown
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Need an engineer visit to be arranged asap

Hi, I ordered a package deal (phone, broadband and tv) on 16th November and I was told that I would receive all the equipment just before or on the activation date which was on 2nd December, I was also told that an engineer would be out to see me between 8am and 1pm on 2nd December to activate the line.
All the equipment arrived on the 2nd December and I thought "nice one, I'll be all set up in a few hours" but guess what?.......... No engineer visit, its now the 6th and still no contact at all, can a member of staff please help me get this sorted?
Vicky

I ordered my phone line on 01st November and eve booked the date of 26th November PM - the date of my move to a new build....to date BT have not confirmed anything as to when an engineer is coming to install the phone line, On checking the website I see now this is 4th January PM.
I have a dial tone but cannot make or receive calls - I think I have spoken to nearly everyone at BT - when you tell then you was was speaking to someone and quote a name they say oh that's not this office etc.
Their excuse for not installing on the 26th November was due to bad weather - I have informed them that on that date the weather was fine and dry, the snow in the S.E. of England region arrived the week after.
Needless to say these people at BT don't really care - they are a monopoly and if you need a phone line installed you have no choice.
BT openreach are very busy especially with the festive period coming up apparently, how long does it take to become a BT Engineer ? do you have any jobs ? I would love to work for them, think of the money you could make.
They don't even acknowledge anything - just take your money and run...oh which reminds me they owe me on my last phone line at my old house...they will carry this onto my new bill - like I have a choice, If I owe BT money and don't pay they will cut off my phone line.
Enough of my rant - I've only had to wait 14 days so far others are longer...

I am new to mac air. Today i installed (unsuccessfully!) MAPLE16 on my mac book air. Now since it does not work properly (it also does not appear in applications) i decide to delete it. I could not remove it from launchpad . i need urgent help

i am new to mac air. Today i installed (unsuccessfully!) MAPLE16 on my mac book air. Now since it does not work properly (it also does not appear in applications) i decide to delete it. I could not remove it from launchpad . i need urgent help from your side.

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmyrmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.
You generally have to reboot in order to complete an uninstallation.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
You may be advised by others to try to remove complex system modifications by hunting for files by name, or by running "utilities" that purport to remove software. I don't give such advice. Those tactics often will not work and maymake the problem worse.

New Infinity 2 Order

Hi Guys,
Ive recently placed a new Infinity 2 order, porting from a TalkTalk ADSL service.
When I placed the order I did not have my TalkTalk MAC code, however I received this on Sunday via email.
When I go into the ordertracking page to input the MAC code, the web page does not recodnise the code (I never get past Step 1 of whats indicated to be a 2 step process)
I called the 0800 number indicated on the BT welcome email, and gave the MAC code verbally to somone who spoke English as a second language. He appeared to struggle with the MAC code input as well, and after several attempts announced there seemed to be a systems problem, but it had finally gone through.
My issue is that when I look at the ordertracker today (48 hours after verbally being told the MAC code has been accepted) the order update still says that the MAC code is outstanding and no dates have been confirmed for installation.
Is this a problem, or does the ordertracker status always lag behind the status on any internal BT system?
Cheers,
JKW.

So the plot thickens....
Ive talked to a UK BT agent who checked the order progress, and they confirmed that the MAC code is still outstanding.
I gave them the TalkTalk MAC code I was issued with, only to be told that its in the wrong format!
The issued MAC has the following format: XXXX1234567/XX12X.
However the BT portal is requesting the MAC in the following format: XXXX12345678/XX12X. So my TalkTalk MAC code is one digit short. BT asked me to go back to Talk Talk and request they check the MAC code issued is correct, which they have.
They also said the MAC code digits can be between 7-9 digits long.
I was also then told by Talk Talk that the MAC code for my current service is actually provided by BT themselves (I assume via Openreach?) as Im on a BT provided LLU service. In addition, I cant request for another MAC code until a full 30 days has elapsed from when the current one was issued.
My Infinity 2 order is currently still unconfirmed, awaiting MAC code.
Are there any BT moderators who can assist? I seem to be caught in a Catch 22 loop between BT and Talk Talk, with BT themself not recodnising the MAC code that they apparently issued to Talk Talk!
I just knew this would turn into a mare........
JKW.

User Exit during Sales Order Creation - New Line Item needed

I have a situation during the process of sales order creation. If a Material in a line item has say 27 EA and the Base Unit is EA. But the Sales Unit is CSE. Then whenever the user enters 27 EA and presses enter he should get two line items.
The first line item needs to convert to maximum number of CSE posible and the rest will be the second line item with the remaining EA. The order isn't important but that is what is needed. Question is how do I approach this problem and code my user exit accordingly and where do I code it.
I was looking at SAPMV45A and saw the program MV45AIZZ which is meant as a user exit for any PAI event handling. If anybody has encountered this kind of requirement can you please share your view on this.
I will definitely reward points for useful answers.
Clark

Hello Mahendra
The requirement is as follows :
PART 1:
Sales Order Enter:
1.     When a line item is entered on a sales order (VA01 or VA02), at enter, check the sales unit of measure (VBAP-VRKME).
     Do not check line items where item category (VBAP-PSTYV) = TANN, TAPS or ZTAP. TANN are free goods that should not be considered for consolidation. TAPS & ZTAP are lower level materials as a result of product selection. They will be attached to a higher-level material with an item category of TAX, which is relevant for consolidation.
     Do not check items where VRKME <> EA
2.     If VRKME = EA, go to MARM for MATNR.
3.     Go to record where alternate unit of measure (MEINH) = CSE, get the value from the numerator field (UMREZ).
4.     Divide the order quantity (VBEP-WMENG) by UMREZ.
5.     If the result is greater than 1.0, the customer has ordered more than one case and a new line item needs to be added to the sales order for the case quantity.
6.     Add a new line to VBAP for the same material with the case quantity. If not a whole value, the remainder of eaches (bottles) should update the qty on the first item on VBAP.
     Part 1 is relevant for order types ZCA, ZOR, ZSO, RE, ZSM
PART 2:
Batch Job to run prior to the Delivery Due List:
1.     Read VBUK for Delivery Status (LFSTK) = A (delivery not processed). Get all of the document numbers (VBELN).
2.     Go to VBEP for those document numbers to get the goods issue date for the order. There will be many records in VBEP for the same sales order. Look at all orders with a goods issue date (WADAT) of next day.
3.     Go to VBAK for those document numbers to see if there are multiple sales orders for the same Sold To party (KUNNR).
4.     For customers who have more than one order in VBAK, search all line items (for all orders). If there are no duplicate materials across sales orders, do nothing.
     Do not check line items where item category (VBAP-PSTYV) = TANN, TAPS or ZTAP. TANN are free goods that should not be considered for consolidation. TAPS & ZTAP are lower level materials as a result of product selection. They will be attached to a higher-level material with an item category of TAX, which is relevant for consolidation.
     Do not check line items where reason for rejection (VBAP-ABGRU) is not blank
5.     If there are duplicate materials, go through the same logic as in part 1. If the quantity across the sales orders adds up to greater than one case, add the appropriate quantity to a new line item on the first sales order.   If there is a remainder qty, update the line item on the first sales order with this qty. In this case, the quantities on the second sales order needs to be closed out with a reason for rejection code of 50, Line Item Consolidation. If there is no remainder, update the qty on this item directly.
     Part 2 is relevant for order types ZOR, ZCA, ZSM
     This batch job will have to be run manually for Day Pick orders. The end of this program should automatically kick off the delivery due list for Day Pick orders, shipping condition 02.
Business Justification:
The business requires that like order line items be consolidated to one line item prior to the order going to the warehouse for picking. This will aid in picking at the warehouse as well as result in the customer invoice not reflecting more than one line item for the same material. In the case where the customer has truly ordered more than a case, i.e;, 1 case, 2 bottles, the documents in SAP will still reflect 2 lines.

I have tiger 10.4.11. In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher. Is there a way that I can upgrade to leopard? Help!!

I have tiger 10.4.11. In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher. Is there a way that I can upgrade from tiger to leopard? Help!!

Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
 Cheers, Tom

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport

New internal order type--need help

Dear all:
i have a case need help.
now i want to create a new internal order type ,and assign a new number range and a default settlement rule to it .
the settlement rule is that the actual costs of this internal order type need to be
sent to a cost element .
what should i do step by step?
thanks!
best regards!

Hi,
2. Order Master Data
2.1 Define Order types (KOT2_OPA)
IMG Controlling  Internal Orders Order Master Data  Define Order Types
An Internal order is created under an Order type. An order type is used for storing various control parameters and various defaults while creating an internal order. It is used for classifying various types of internal orders according to usage for e.g. Real orders for trade fairs, real orders for Capital investment measure, Statistical orders for motor vehicle expenses.
The order type is client-specific, which means that every order type can be used in all controlling areas. A number range is assigned to the internal order type.
Click on New Entries
Take a drop in the field Order category and select 01
Enter
Update the following
Give Order Type :- Z810
Description :- Traders First Real order type
Object Class :- OCOST overhead
Reference Order :- Collective order without automatic goods movement
Residence time 1 :- 12 months
Residence time 2 :- 1 month
Check Commit Management and Check Integrated Planning
Activate CO Partner Updating -You activate this so that allocations between orders and other CO objects (cost centers, projects, etc.), the partner information is retained and whether for each order a totals record should be written.
Save
Click on Field Selection
Here you can hide the various fields or make it as required entry or only display or available for input. Thus while creating internal order only those fields are displayed and available for input.
Click Save
2.2 Maintain Number Ranges for Orders (KONK)
IMG Controlling  Internal Orders  Order Master Data Maintain Number Ranges for Orders
Number Range needs to be assigned to the internal order type. Number range can be internal or external. In Internal numbering system automatically assigns a number from the given number range. In external numbering the user has to manually assign the number from the given number range.
We will configure internal number range for our internal order type Trade Fair
Click on Group Maintain (From the menu bar)
Click on Group  Insert (From the menu bar)
Update the following
From Number: - 910000000000
To Number: - 919999999999
Click in plus icon at the left bottom of the screen
Click Save
You will find internal order type Z810 in not assigned
You need to assign the order type to the group we created above. Proceed as follows:-
Position the cursor on: - Z810 Trade Fair real order type
Click on Arrow Z810 Trade Fair real order type note it turns blue
Select Check mark Z810 A ltd India fair real order
Click Element Group
The internal order type Z910 moves under the group which can be seen as follows:-
Z810: A Ltd India Trade fair real order / Z810 Trader Fair real order type.
Click Save
Select: - Z810: A Ltd India Trade fair real order / Z810 Trader Fair real order type.
Click on Pencil icon.
Click Back arrow.
2.3 Define Model Orders
IMG Controlling Internal Orders Order Master Data Screen Layout
Define Model Orders
Model orders are not orders in the commercial sense, but serve merely as references for creating "normal" orders. Model orders contain default values for the orders in an order type. The Model order is assigned as the reference order in the order type.
When you create a new order, all the fields active in the relevant order type are copied from the model order to the new order.
Example
You want to settle all your marketing orders to the same sales cost center. Stipulate the cost center as the default value in the model order for marketing orders.
When you create a new marketing order, the system defaults this cost center. If you want to settle the order to a different cost center, you can overwrite the default cost center in the orders.
We will create a model order with some defaults and assign it to the Trade fair internal order type
Click Create CO Model Order
Press F4 and select ($$) 03 model order
Click on the master data and update the following
Order: - $$$ Z81000001
Description text: - A Limited Trade affair
Click Save
Assign this model order to the order type Z810
Update the reference order with the model order number $$$Z81000001 in the reference order field
Click on save.
3 Planning
3.1 Maintain User-Defined Planner Profiles
IMGControllingInternal OrdersPlanningManual PlanningMaintain User-Defined Planner Profiles
Check the User defined planner profile ZOCM91 created by us contains the layouts for internal orders.
Double click on General controlling
Planning area: Cost element/activity inputs.
Cost Center: Activities/Prices
CCtr Statistical key figures
Orders: Cost Element/Activity inputs
Ord: Statistical key figures
Select :- Orders: Cost element/activity inputs
Double Click on Layouts for control
3.2 Maintain Planner Profile for Overall Planning (OKOS)
IMG  ControllingInternal OrdersPlanningManual PlanningMaintain Planner Profile for Overall Planning
Here you can specify the time frame for which values are to be planned for Internal order. Further you can also default the number of decimal places and the display factor. Default cost element group while planning.
Double click on Define planning profile for overall planning
Click on New Entries
Select 05 Planned Total
Profile: 810000 General Plan Profile A Ltd
Click Save
Select back arrow
Double click maintain planning profile for order type
Give: - Z810 Trader Fairs Real order type
Give Plan profile: - 910000
Click Save
4 Settlement
4.1 Maintain Allocation structure
IMG ControllingInternal OrdersActual PostingsSettlement Maintain Allocation Structures
An Allocation structure comprises one or several settlement assignments. An assignment shows which costs (origin: cost element groups) are to be settled to which receiver type (e.g. cost center, order and so on)
You have 2 options:- You can settle to a settlement cost element or settle by cost element i.e. settle using the original cost element.
We will use settle by cost element.
Click on New Entries
Allocation stru :- Z8
A Ltd : Internal order settlement structure
Click Save
Select Z8 Internal order settlement structure
Double click on Assignments
Click on New Entries
Assignment :- 10 Settlement Primary cost Element
Click Save
Select 10 Settlement Primary cost Element
Double Click on Source
Give From Cost Element To Cost Element
Save
Click back arrow
Note:-The color has become green
Select: Settlement primary cost element
Double click on Settlement cost
Click New Entries
Select CTR Cost Center
By Cost Element Check
Save
4.2 Maintain Settlement Profile
IMG Controlling Internal Orders Actual Postings SettlementMaintain Settlement Profile
Here we define a range of control parameters for settlement.
Double Click on Maintain Settlement Profiles
Click on New Entries
Select Settlement not allowed
Assign the allocation structure Z9 created earlier in the settlement profile.
Click on Save.
Select Back Arrow
Double Click on Enter Settlement Profile in order types
Give Settlement Profile Z9100
Click on Save.
4.3 Maintain Number Ranges for Settlement Documents
IMG Controlling Internal Orders Actual Postings SettlementMaintain Number Ranges for Settlement Documents
You should define separate number range intervals for settlement documents for each controlling area.
Click Group  Maintain
Click Group Insert
Update the following:-
Give From Number 1000000000- To Number 1999999999
Click on + at the bottom left side.
Click 8100
Click on Arrow icon.
Select Settlement documents for A limited Check box
Click Element group button
Click SAVE
Assign Points
Zia

My Infinity Order Keeps Getting Cancelled! And Muc...

Hi.
Sorry, this is REALLY long, but I needed to document this somewhere.
I own a house.
I have two phone lines on my account.
I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
I do a little victory dance.
Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
I obtained two MAC keys from our current ISPs.
Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
I paid for a year's line rental on the line that I use, in advance, to save money.
Later that week, I noticed one of my orders has disappeared. Hmm.
I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed. She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
*1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
*.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
I did however receive emails telling me of the install date, etc., of my lodger's line.
Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
The Hub3 turns up on the 24th July, for the lodger's line.
The 26th, and the engineer turns up. Stuff installed. GREAT!!
Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
Also have had several modem crashes giving sub-1Mbps speeds.
It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
I go online to sign up.
What? I find out that I'm being charged for phonecalls during the day?
BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
*3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
*4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
I told her about all of the above.
She said she would look into it and get back to me.
After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
Much thanking went on.
Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
I am again worried.
Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
Fair enough. I thanked him, said goodbye and hung up.
I kept checking over the weekend and the order remained up on the site.
Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
Luckily for you, this is all I can remember.
A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
I am not optimistic. :-(
Solved!
Go to Solution.

Hi All.
Today's update.
According to the Order Tracker-
Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
So, have I got it, or not? Any of it?
So. Still no second Infinity line.
Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
Oh boy...

Infinity Order Delay - Worried

Hi folks,
Hoping someone can advise me on what to do here, because I am starting to stress out a little bit over my current situation.
Firstly, my back story. I'm currently a BT Broadband customer, but I am moving to a new home where BT Infinity is available, so I ordered the BT Infinity 2 package. I was originally hoping to move on the 10th Dec, but BT told me that the earliest they can move my connection over to my new place is on the 19th due to requiring an engineer visit. Now for an average person, that just means 9 days without internet, no big deal right? Not for me though because in my case, I work full time online. If I'm not able to work, I lose money.
So I delayed my move to the 19th thanks to my current landlord who is letting me stay a bit longer, although it does mean I'm having to double up on paying rent for two different properties since I have already signed the lease for my new apartment.. but it's ultimately cheaper than me taking those 9 days off.
Anyway, the issue and the reason I'm here today is because I just received an email with the following message:
A survey is required by our engineers before we can progress your order, this will result in a delay in us providing you with BT Infinity Broadband service.
We apologise for the delay and can assure you we are working as quickly as possible towards a solution, we will be in touch as soon as we have a further update.
You can track the progress of your order by visiting www.bt.com/myorder, using your order number [removed for privacy reasons]
Due to my online profession, this email is very worrying for me. I do not know how long this delay will be, or when my order will actually be completed. I've heard horror stories of delayed orders taking weeks to complete, and with it being so close to Christmas, I'm worried I'm about to suffer the same fate. The order progress on the website however still shows the 19th as being the date in which my service will be activated, along with the engineer visit.
I was hoping today to finalise my removal services so that I could be at my new place on the 19th, but now I don't know what to do because I don't know now whether I'll need to extend my stay here further just so that I have a working connection or not. I only have another day or two before that choice is no longer an option. I really hope there's a way to escape this fate, even if it means changing my package so that an engineer visit isn't required. Anything just to have the connection set up by the 19th or at least within a couple of days of that date, as I cannot afford to take time off work, nor can I afford to keep paying rent for two different properties just for the sake of maintaining an internet connection.
If anyone has any advice on what to do in this unusual situation, please let me know. The move itself is already stressful enough, but this is definitely pushing my stress levels through the roof.
Best regards,
X.

I am just a regular user with a residential line/package. I just tried using the phone number they've given me for my new place on the BT business website, but it says that BT business is not available in my area yet oddly enough. Furthermore I do use my connection often outside of work for gaming.. etc, so not sure if I would suit a business line regardless. (To be honest, I don't really know the differences between the two.. but it seems like it's not an option regardless)
My main concern right now is getting a connection up and running by the 19th (or at least before Christmas) at my new place, even if it means having to change my Infinity 2 order to a lesser one, if I can even do that. (I wouldn't be overly happy with doing that, but a working connection is more important than having to potentially wait weeks after the 19th for one)
Would an Infinity 1 package require an engineer visit? Or would this whole "delay due to an engineer survey" thing affect that too? Also is it normal that my order summary page still shows the 19th as my activation date, despite the email stating a delay? The agent on the phone did mention that an engineer would be in the area prior to that date, which is why I had to wait 'til the 19th in the first place despite originally being quoted an earlier date previously. (I ordered originally on the 24th Nov.) I'm really confused and unsure of what to do right now.. because my whole move is resting on this pretty much. I should note that my new place apparently has the rare FTTP packages available, allowing me to choose Infinity 3 or 4. I'm assuming that changing my order to one of those will not change anything though?
Thanks for your advice so far, much appreciated.
Regards,
X.

Engineer visit re: new infinity order need urgent ...

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