Need an engineer visit to be arranged asap

Hi, I ordered a package deal (phone, broadband and tv) on 16th November and I was told that I would receive all the equipment just before or on the activation date which was on 2nd December, I was also told that an engineer would be out to see me between 8am and 1pm on 2nd December to activate the line.
All the equipment arrived on the 2nd December and I thought "nice one, I'll be all set up in a few hours" but guess what?.......... No engineer visit, its now the 6th and still no contact at all, can a member of staff please help me get this sorted?
Vicky

I ordered my phone line on 01st November and eve booked the date of 26th November PM - the date of my move to a new build....to date BT have not confirmed anything as to when an engineer is coming to install the phone line, On checking the website I see now this is 4th January PM.
I have a dial tone but cannot make or receive calls - I think I have spoken to nearly everyone at BT - when you tell then you was was speaking to someone and quote a name they say oh that's not this office etc.
Their excuse for not installing on the 26th November was due to bad weather - I have informed them that on that date the weather was fine and dry, the snow in the S.E. of England region arrived the week after.
Needless to say these people at BT don't really care - they are a monopoly and if you need a phone line installed you have no choice.
BT openreach are very busy especially with the festive period coming up apparently, how long does it take to become a BT Engineer ? do you have any jobs ? I would love to work for them, think of the money you could make.
They don't even acknowledge anything - just take your money and run...oh which reminds me they owe me on my last phone line at my old house...they will carry this onto my new bill - like I have a choice, If I owe BT money and don't pay they will cut off my phone line.
Enough of my rant - I've only had to wait 14 days so far others are longer...

Similar Messages

Ip profile 2mbs - engineer visit arranged

Hi,
I have a fault with my ip profile being set to 2 mbs, I have spent days and weeks trying to get this issue resolved and now have an engineer visit.
I am confident that this is not an issue in the house can someoen please help and reset my line.
Thank you.

once you can display 3 days+ stable connection from your hub adsl stats the the forum mods can arrange a IP profile reset
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Problem with underground cable - engineer visit re...

I reported a fault on my line last week, and an Openreach engineer turned up on Friday and confirmed that the fault was in an undergound cable on public land, and not within the boundary of my property. There are two nearby BT access covers in the public footpath outside - apparently the line is ok from the house to the nearest box, and the fault is between that box and the next one.
According to the Openreach engineer, the next step would be for them to come out and trace the exact location of the fault (which wouldn't require access to my property), then the footpath would be dug up so that the cable could be renewed or repaired.
It appears that BT Retail has a different viewpoint to that of Openreach, as the fault summary on bt.com now says that an engineer visit is required. However, until the cable is repaired I haven't a clue what this is supposed to achieve that the first one didn't.
Is this a case of Openreach and BT Retail struggling to communicate properly with each other, or is there actually some point to having another engineer visit that I may have missed? Before I arrange to take yet time off work to wait for an engineer, I'd like to make sure that it's really necessary.

The plot thickens...
Wife phoned to try to find out more, and during a rather frustrating phone call she was informed that the fault outside was fixed on Sunday morning, and they now want an engineer to come and check that it works up to the house. Plus the usual threat of a £129 charge. So we have an engineer booked to visit on Friday morning.
I do have a number of problems with the statements made by the individual that my wife spoke to:
1. An Openreach engineer has already checked that the line is ok from the master socket to the BT "hole in the ground" located 12 metres away, on public land and not within the property boundary. He estimated that the fault in the cable was 15 metres away, between the nearest access point and the next one (which is about 16 metres away).
2. I'd have thought that we'd have noticed someone digging up the tarmac on a Sunday morning, in view of the front window, but we didn't. Neither did we notice them filling in the hole afterwards. Perhaps Openreach employ silent (and invisible) contractors to dig up the roads at weekends.
3. More importantly, the line is a dead as ever, and dialling it from a different line or a mobile always gets an engaged tone - this hasn't changed since the fault was reported to BT.
I'd certainly not be very happy with a £129 charge, particularly as if the problem is within our boundary the engineer that came last week should have found it. Hopefully Friday won't be a total waste of time, for me or for the Openreach engineer, but not holding out much hope at the moment as nothing seems to have changed since the first visit.
On the plus side, it's been quieter in the evenings as the telespammers haven't been able to get through for the past week or so!

Need an engineer

i ordered broadband and phone to my home in the middle of october order accepted and i was to be connected on the 16th of November. i had a visit from an engineer who noticed the existing line to my home which is in use from another company through my work for a fax line, that line had been split into two via a box on the exterior of the property and was told that it would not support the new broadband and my existing fax line. so i subsequently had a visit from a planning guy who fitted a new line to the exterior of the house. then i was told via sms that my new phone and broadband was connected but they had hijacked my works line and even then this line did not work for either phone or broadband and caused much upset with my employers who subsequently had to re take over the line through the company they use for phone and fax. so i spent many minutes on the phone trying to explain to bt this mistake they had made and kept recieving sms telling me the fault had been sorted over and over again. as i stand now i have my works line back re connected still have a new cable to the exterior of the house not connected to the interior still no bt line or broadband despite numerous phone calls to bt to request an engineer to connect the new cable from the exterior to the interior of the house this hole process has been on going for 6 weeks now still cant get an engineer to call or get the people on the end of the phone to understand this very simple situation all the while my 12 months line rental was foolishly paid in advance to these people NO PHONE NO BROADBAND JUST NEED AN ENGINEER SIMPLES!!!

Hi goodzee,
Just checked the queue and I can see your email there. We will get an answer out to you as quick as we can
Thx
Craig
BTCare Community Mod
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Confused over Activation Date and Engineer Visit D...

Placed an order for the full lot, phone, internet, TV. This is for a new development, with "BT lines pre-installed" (but not activated).
I will recieve the equipment tommorow and the (estimated) activated is also tommorow, however I have just come to realised the scheduled engineer visit is not tommorow but the day after (Monday), this was moved/changed without notifying me.
I gave BT a call, the kind gentleman on the phone suggested to me because it is a new development, chances of work needing to be carried out inside or anywhere within my property is extremely slim, maybe just to test. I agree here as it seems my neighbours all have working phone lines very quick with minimal hassle.
For fun, I decided to give my own phone number a ring. It connects fine, but because there's no dial tone my phone didn't ring on the line; I assume the activation hasn't been carried out yet.
So my query here is the activation carried out elsewhere or by another team, while the engineer just comes and checks if everything is ok? Best case scenario is that I recieve my equipment tommorow, mainly the phone/router and my phone and internet works when I whack it in, I could care less for the TV right now.
Just to reiterate this is a new development/block of flats and the developers have done everything to make it as easy as possible, as initially they said "just give BT a call and they will activate it for you". I haven't questioned my neighbours yet on how they got their's so fast yet as due to my awkward working hours I can't easily get hold of them without disturbance.

Hi there,
The activation is usually done automatically (may take upto midnight on the day of activation) and then the engineer who will run tests on the line to check that it is stable will make sure it is in running order.
Hope this helps.

Requiring advice after an engineer visit.

OK Guys bear with me.
After several weeks of disconnection and speed issues I finally bit the bullet last week and reported the fault to BT on 151.
The symptoms I were getting were; random losses of sync on my home hub, making or receiving phone calls caused the hub to lose sync aqnd when it finally did re-sync the line speeds varied by 2-3 meg.
I can hear the sound of data when making phone calls with the hub plugged in so I have replaced the microfilters with several of various types ie NTE ADSL faceplates & plug-in filters directly into the test socket behind the faceplate. Also I have swapped out the Home Hub with a BT Voyager 2091 that I had previously, all with exactly the same results.
So in total I have systematically replaced all of my internal equipment prior to reporting a fault. There are no extension lines, the phone line is a clean new line from outside re-wired from a previous fault from a few years ago (getting that repaired was a tale of woe in itself which is leading me to getting some advice to getting a quicker resolution to this problem), microfilter in the master socket which goes straight to the home hub and to a cordless phone, no other equipment attached.
Pulling out the Homehub whilst listening to quiet line test on 17070 significantly improves the line quality but there is still the odd crackle audible if you listen for long enough.
Anyways, having to tried to eliminate all probable causes and tired of being mithered by my son moaning about his gaming sessions constantly being interrupted I decided to start the ball rolling and reporting the fault.
After getting though to the broadband section of bt faults, I explained what was happening and what I had done and the woman on the other end of the phone told me she would download the logs from my homehub to analyze what was wrong. After several minutes of line tests etc etc, she told me that she would send me a new microfilter as that was the problem, despite the fact that I had already replaced the microfilter twice.
As expected, the microfilter never arrived so instead of going back in circles with the phone calls, I used the online fault reporting system on the site which resulted in me being able to book a visit from an engineer which I booked for this morning.
The openreach engineer arrived this morning and I explained the symptoms etc and a short potted history (he remembered me from my previous fault ) He connected his equipment, did a quiet line test for a minute or two with no noticable noise and then attached his equipment to test the line back to the exchange, the upshot of which reported no fault. So after a 20 minute visit I'm still left in the same position as before.
Can anyone suggest as to what steps I should take next?
Below is a record of my stats from my HomeHub from today since the engineer left. I have kept the logs from the last week should anyone with the knowledge wish to see them.
19/11/13 12:09
Post Engineer visit - no fault found after line test
Connection information
Line state Connected
Connection time 0 days, 0:02:48
Downstream 1,216 Kbps
Upstream 775 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 7.4 dB / 7.8 dB
Line attenuation (Down/Up) 46.5 dB / 28.1 dB
Output power (Down/Up) 0.0 dBm / 13.0 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 3 / 4294967219
CRC Errors (Down/Up) 0 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 0
19/11/13 14:13
Connection information
Line state Connected
Connection time 0 days, 0:01:08
Downstream 1,618 Kbps
Upstream 848 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 8.7 dB / 8.9 dB
Line attenuation (Down/Up) 44.0 dB / 27.0 dB
Output power (Down/Up) 0.0 dBm / 13.0 dBm
Loss of Framing (Local) 17
Loss of Signal (Local) 8
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 0 / N/A
HEC Errors (Down/Up) N/A / 172
Error Seconds (Local) 73
19/11/13 18:03
Connection information
Line state Connected
Connection time 0 days, 2:19:21
Downstream 2,030 Kbps
Upstream 844 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 6.9 dB / 8.2 dB
Line attenuation (Down/Up) 46.5 dB / 27.7 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 9417 / 4294967264
CRC Errors (Down/Up) 25 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 25
19/11/13 21:11
Connection information
Line state Connected
Connection time 0 days, 0:37:58
Downstream 1,045 Kbps
Upstream 753 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 4.1 dB / 5.4 dB
Line attenuation (Down/Up) 46.5 dB / 28.1 dB
Output power (Down/Up) 0.0 dBm / 13.0 dBm
Loss of Framing (Local) 37
Loss of Signal (Local) 5
Loss of Power (Local) 0
FEC Errors (Down/Up) 21554 / 4294967230
CRC Errors (Down/Up) 31 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 79
Sorry for the length of post. I thought it would be best to put in as much info as possible to begin with.
Solved!
Go to Solution.

Yep, tried a total of 3 seperate filters in the last couple of weeks.
Stats this morning with no intervention from me.
7:00
Connection information
Line state Connected
Connection time 0 days, 2:53:37
Downstream 287 Kbps
Upstream 617 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 8.7 dB / 9.2 dB
Line attenuation (Down/Up) 46.5 dB / 28.5 dB
Output power (Down/Up) 0.0 dBm / 13.0 dBm
Loss of Framing (Local) 78
Loss of Signal (Local) 9
Loss of Power (Local) 0
FEC Errors (Down/Up) 114 / 4294967270
CRC Errors (Down/Up) 5 / N/A
HEC Errors (Down/Up) N/A / 8
Error Seconds (Local) 161
8:55
Connection information
Line state Connected
Connection time 0 days, 1:32:39
Downstream 849 Kbps
Upstream 721 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 7.3 dB / 8.0 dB
Line attenuation (Down/Up) 47.0 dB / 28.1 dB
Output power (Down/Up) 0.0 dBm / 13.1 dBm
Loss of Framing (Local) 102
Loss of Signal (Local) 19
Loss of Power (Local) 0
FEC Errors (Down/Up) 4383 / 4294966666
CRC Errors (Down/Up) 126 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 240

Told I would need an engineer

My speeds have dropped massively I phoned India (30/03/2015), I did all they asked and they said I would need an engineer.
Very Strange as BT fault tracking shows the issue as being at step 1 BT retail servers.
I am not aware of any BT retail servers bieng at my home address.
It would be interesting to see what other other forum users think.
VOLxxx-xxxxxx60054
Broadband Problem
Further diagnostic tests began at the time and date shown to find the problem with your broadband. Once we know more we will contact you using your contact details above and once we have fixed your problem you will see an update on this page. Thanks for your patience

If the problem was my end surely the BT fault tracker would say so
I am not trying to be awkward but read the following and you may see why I am concerened about getting an enigineer out to my property. As I have said before check the line up to the cabinet or to the edge of my property before I book an engineer.
why do the ASSUME first that the fault is on my end.
http://www.thisismoney.co.uk/money/bills/article-2723459/The-130-call-fee-BT-shouldnt-charge-you.htm...
Do enigineers give you a copy of the report i know i did not get one with the last External fault I had

Engineer visit re: new infinity order need urgent ...

i ordered Infinity yesterday and received all teh relevant emails from BT confirming order.
One email states the engineer will visit from 13:00 and 18:00 Ive just check the status of my order and it now states the followin info where previously a time was given for the enginner:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
I am very concerned who do I call? - I dont want to call and go to India becuase people on the forum seem to have issues with enginner visits when they have been routed to the team there - Im disabled and need my connection - My understanding is that an engineer does need to attend the property to install the bt modem vDSL?
Lee
Broadband - BT Infinity Option 2
Your appointment

uklee wrote:
i ordered Infinity yesterday and received all teh relevant emails from BT confirming order.
One email states the engineer will visit from 13:00 and 18:00 Ive just check the status of my order and it now states the followin info where previously a time was given for the enginner:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
I am very concerned who do I call? - I dont want to call and go to India becuase people on the forum seem to have issues with enginner visits when they have been routed to the team there - Im disabled and need my connection - My understanding is that an engineer does need to attend the property to install the bt modem vDSL?
Lee
Broadband - BT Infinity Option 2
Your appointment
Hi there,
You can safely ignore that notification. The engineer does need access to your property, as he will need to install the BT Openreach VSDL modem and the Infinity SSFP (Service Specific Face Plate) onto your current master socket.
I hope this info helps.

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So I had an engineer visit and I'm not happy

Following on from my is the speedtester up the swanny thread
Today I had a visit from an OR engineer. He called before he attended which was very good of him.
He read the results on the above thread, looked at all the other screenies I've kept and also witnessed some tests that I carried out there and then - these followed the usual erratic result
He tested my line using the jdsu tester which confirmed my router was showing the same - nothing obviously wrong.
Having glanced at his laptop I noticed that it clearly stated that I'd had a lift and shift, but the number of previous OR engineers that had worked on my issue was nil.
When I questioned him about this he was unsure why, so he made a few calls for further clarification, stating that he was prepared to carry out the lift and shift as it had not happened. He was told not to do this but to put a note on his report that I would need an "ncis(vp)".
Any idea what an ncis(vp) is? (pronounced n-siss)
He also asked why my connection was still asdlmax when my area had been adsl2+ for some time. I overheard "100% capacity" and that "so even if the customer was on adsl2+, he'd be limited to adslmax speeds anyway" or words to that effect.
I find that a little unfair tbh.
I asked him that if I were to go on to Infinity, would this issue disappear, "yes" was the answer.
This is why I'm very annoyed as Infinity only went live very recently and this may of been around the time the speed tester started to give the results in the thread above.
So I put this to you BT, why can't/won't you give me up to 20mb download speed if it's available and why should I pay more for Infinity just to sort this out? I'm not prepared to pay the price for BT infinity as others can offer this a lot cheaper, though why it's still estimated at 27.2mb is anyone's guess. I've already been previously told by BT that this is a very low speed.
The OR engineer did fit an NTE5 filtered faceplate before he left
-+-No longer a forum member-+-
Solved!
Go to Solution.

Webby wrote:
It'll be coincidence that you're network has became slower as the FTTC service takes have their own VP's (much larger) than those on the ADSL network purely down to the much larger amount of bandwidth used by those with faster connections.
Just been speaking to a friend in london, whom knows an OR engineer very well. Apparently there has been a massive rise in complaints from adsl customers AFTER Infinity becomes live in their area, hmm why's that then.. (comments BT on that one) .. Is it anything to do with BT planning on phasing out adsl altogether
Fair comment about plusnet - didn't know they were doing fibre. Yes it's only up to 40meg but with your estimate that's the only package you'd need really
Aye, good honest bb and all that . I'd guess that the most I've ever used in one month would a around the 10g figure. The only reason I went for unlimited was because it actually worked out cheaper - work than one out!
To be honest the slight increase in price for the big increase in speeds is worth it, in my opinion anyway. But it's horses for courses
Nah, a slight decrease in price for an increase (see i've missed out big) in speeds is worth it, but that's imho
-+-No longer a forum member-+-

Furness Area - Engineer Visit in 3 days

Since, as 'we' the community not sure about BT yet, know that there is a problem with the Exchange in Dalton-in-Furness.
A mod arranged an engineer to visit my house this friday (24th Jan). Should I just cancel it since he is not going to solve any problems for me and to save both of us's time?

i would let him still come, while he can't fix the exchange fault he might find problems with your line and repair them which will always stand you in good stead in the future.
The only problem would be if he found a fault you were unaware of in your house you could be billed for the visit.

Missed engineer visit

Dear British Telecom or its Representatives,
Regarding to the order of engineers visiting placed in the middle of September, here, I would like to say I am VERY DISAPPOINTED by BT Customer Service.
Back to the date above, I was calling BT service from landline, and booked an appointment with BT for visiting today (14.10.10); ridiculously, no one did appear as I have been staying home the whole day and due to this reason, I did a day off from school.Also, at this afternoon, when I tried to speak to BT staff again, they told me I did not book any engineer's visiting, which was really getting on my nerves seriously.
I have been waiting for this booking for a whole month! Now I am asking you, British Telegram Ltd., Who is going to compensate on the loss of knowledge I was suppposed to learn today? and are you telling me to wait in the queue for another month?
As there is no way for Customer complains, I am writing my story here. At the moment, I am so desperately need internet at home, hopefully someone can help.
If it is possible, I DO request the BT can send engineers ASAP.
Sincerely,
Lina

Hi Lina,
Very sorry to hear the engineer didn't call round today, if you could email me your forum username and order number (or any other account details) to the email address registered against my profile I'll see what we can do to help.
Many thanks,
Stephanie
Stephanie
BTCare Community Manager
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Hard Drive Disaster - Need opinions on how to get up ASAP

Hi,
I have a crisis on my hands. I brought a Virtual machine up about a month ago with Windows Server 2012 R2 and then proceeded to install Exchange 2013 on it. Approximately a week ago I migrated all the mailboxes from Exchange 2007
to the new machine. After the migration I set Exchange 2013 up with Exchange Online Protection and Azure Rights management and started syncing our Active Directory.
Now for the bad part: the raid 1 configuration on the server was not syncing the drives and I hadn’t started making backups of the server. The hard drive containing the virtual machine configuration and the virtual hard drive crashed
without warning 2 days ago. Please don’t beat me up about the backups, I already know how stupid it was to not backup a business critical machine. The hard drive is currently with a data recovery company and they estimate there is a 90% chance of 100% recovery
of the data. However, I want to be prepare for the worst and would like opinions on what my options are.
Possible outcomes:
Everything is recovered and the Virtual Machine fires right up. (I am not very optimistic about this)
I am able to recover the exchange databases from the failed hard drive.
Nothing is recovered.
Preferably option one is what occurs. However, please give me your thoughts on what the best way to get up and running ASAP if I can’t start the machine. I am not an expert but I had the following ideas:
If I am able to recover the database can I bring a new server up and move the database to it?
Bring a new server up, create a new database and import the user’s .PST files.
Since active directory was synced with Microsoft, maybe I can purchase Exchange Hosted and then import the user’s .pst files?
Any guidance on the above thoughts would be greatly appreciated.
There a multiple domain controllers in the environment and the old Exchange 2007 server is still up. I believe I still have backups of the Exchange 2007 server with all the mailboxes on it.

Alright, I am going to post a walk through in case it can help someone else in the future.
I brought a new Windows 2012 R2 server up and then proceeded to install Exchange 2013 with the recovery switch as BoS pointed out in his posted.
http://technet.microsoft.com/en-us/library/dd876880(v=exchg.150).aspx
The installation failed with:
Disaster recovery setup needs access to the log drive C:\Program files\Microsoft Exchange\v15\mailbox\mailbox database
xxxxxxxx to continue."
and
"Disaster recovery setup needs access to the mailbox database drive C:\Program files\Microsoft Exchange\v15\mailbox\mailbox
database xxxxxxxx\mailbox database xxxxxxxx.edb to continue."
To get around the errors, I created the path on the hard drive C:\Program files\Microsoft Exchange\v15\mailbox\mailbox
database xxxxxxxx and then created a text file with an .edb extension and put it in the folder. On the second attempt to the install it failed with:
Configuring Microsoft Exchange Server
Preparing Setup
COMPLETED
Stopping Services                                        COMPLETED
Copying Exchange Files                              COMPLETED
Language Files                                            COMPLETED
Restoring Services                                      COMPLETED
Languages
COMPLETED
Hub Transport Server Role
FAILED
The following error was generated when "$error.Clear();
Install-ExchangeCertificate -DomainController $RoleDomainController -Services SMTP " was run: "The internal
transport certificate for the local server was damaged or missing in Active Directory. The problem has been fixed. However, if you have existing Edge Subscriptions, you must subscribe all Edge Transport servers again by using the New-EdgeSubscription cmdlet
in the Shell.".
The solution in this post pointed me in the right direction:
http://social.technet.microsoft.com/Forums/exchange/en-US/d3c443da-6977-43ac-9d20-dc2b0a619e89/exchange-2010-failed-recovery-help?forum=exchangesvravailabilityandisasterrecoverylegacy
However, instead of
"MsExchSyncCredential"
it is “MsExchEdgeSyncCredential”.
On the third attempt to install the installation failed with:
A Setup failure previously occurred while installing the HubTransport role.
Either run Setup again for just this role, or remove the role using Control Panel.
By following the steps to delete the water mark as shown in example 5 on
This site I was able to complete the installation of Exchange.
After Exchange was installed I created a new mailbox database and mounted it. Even though I did not have the old database
I was able to associate all the email address from it with the new database by running the following in powershell:
Get-Mailbox –Database “OldDatabaseName” | Set-Mailbox –Database “NewDatabaseName”
At this point users were able to start logging into the new Exchange server.
Using the pst files I made from Outlook I was able to import the data back into the new server by following the steps shown
here:
http://technet.microsoft.com/en-us/library/ee332351(v=exchg.150).aspx
As Troy pointed out, the Outlook cache needs to be exported to .pst files before Outlook connects to the new server.
On a side note, previous to bringing the new server up, I made .pst files from the user’s offline folders in case everything was deleted when the user connected Outlook to the new server; it was not necessary. When
Outlook (2010 and 2013) connected to the new server a warning window popped up informing the user that their mailbox had been temporarily moved to a new server and gave them the option to use the temporary mailbox or their old data. At any time you should
be able to select the old data option and then export it to pst.
I am currently waiting to receive the logs and the Mailbox database back from the data retrieval company.
As soon as I have copies I am going to import any data that might be missing into the new database.

I Need Help From Anyone!!!ASAP!!!

my ipod is showing an unhappy face it wont let me restore it and it isnt recognised on my pc and makes a high pitched dropping sound im going away on saterday so need help fast!!!thanks
Dell latitiude D610 Windows XP Pro

See these troubleshooting articles.
My iPod is sad.
What does this picture on my iPod mean?
PC doesn't recognize the iPod is connected.
Folder and ! error.
When restoring the iPod, it's useful to put into disk mode first.
Putting iPod into disk mode.
This icon is usually indicative of a hard drive problem, and if none of the above help, it will need service.
You can arrange online service here.
Service request.

A Plea to my Fellow SpiceHeads: Urgent Need for H1B Visa Transfer

Fellow SpiceHeads,I would not normally post something like this on a public forum, but the situation at hand is becoming increasingly dire, so I would sincerely appreciate any assistance, recommendations, or other input you may be able to provide regarding the following issue.My girlfriend is currently on an H1B visa and needs to be employed to maintain her legal status in the U.S. She has been told that she will be laid off from the company where we both currently work in a few weeks, so it is getting down to the wire to find another job that will sponsor and transfer her visa before she is forced to return to India. For those of you who are not familiar with the complicated and convoluted U.S. immigration process, if she is forced to return to India, it's a bit of a toss-up whether or not she will be allowed to return. So far,...
This topic first appeared in the Spiceworks Community

Fellow SpiceHeads,I would not normally post something like this on a public forum, but the situation at hand is becoming increasingly dire, so I would sincerely appreciate any assistance, recommendations, or other input you may be able to provide regarding the following issue.My girlfriend is currently on an H1B visa and needs to be employed to maintain her legal status in the U.S. She has been told that she will be laid off from the company where we both currently work in a few weeks, so it is getting down to the wire to find another job that will sponsor and transfer her visa before she is forced to return to India. For those of you who are not familiar with the complicated and convoluted U.S. immigration process, if she is forced to return to India, it's a bit of a toss-up whether or not she will be allowed to return. So far,...
This topic first appeared in the Spiceworks Community

Need an engineer visit to be arranged asap

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