EPrint error

I sent an email from my Outlook 2007 account to my HP ePrinter email address and got the following error:
This is the mail delivery agent at messagelabs.com.
I was not able to deliver your message to the following addresses.
<[email protected]>:
failed after I sent the message.
Remote host said: Command rejected

Jason3 wrote:
I sent an email from my Outlook 2007 account to my HP ePrinter email address and got the following error:
This is the mail delivery agent at messagelabs.com.
I was not able to deliver your message to the following addresses.
<[email protected]>:
failed after I sent the message.
Remote host said: Command rejected
Has this happened once, or repeatedly. If you haven't yet, can you compose and send another email and report what happens?
Also, if you set up an account on www.hpeprintcenter.com you can see more status/connectivity info on your web-connected printer.
Use your personal email address to create your account, then use the Add Printer button and enter your printer's email address to add your printer to your account.
You may need to reprint your web services info sheet to enable your printer for adding it to your ePrintCenter account - your printer's email address can only be used to add it to an ePC account for 24 hours after printing the info sheet. Reprinting the info sheet doesn't change your email address, it just re-enables your printer to be added to your ePC account.
The steps to reprting your info sheet vary by product:
Photosmart Printers:
Depending on the printer model, either via the Setup>Wireless>Web Services Settings menu, or on other printers via the ePrint icon on the front panel display – select the ePrint icon and select the “Print Report” button on the Web Services status screen.
eStation -Select the Menu button on the eStation display (to the right of the Home and Back buttons at the top left when the display is docked on the printer); Scroll down to the ePrint section; Select the blue "Web Services" settings link on the right of the ePrint section; Select the Print ePrint Information option
Officejet printers:
Depending on the printer model, either via the Setup > Web Services Setup >Printer Email Address menu, or on other printers via the ePrint icon on the front panel display – select the ePrint icon and select the “Print” button on the ePrint Status screen.
LaserJet printers:
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
Once you have reprinted your info sheet and added your printer to your account, you will see the "ePrint Settings" button on the Printers tab on ePC.
I am an HP employee.

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i cant register for eprint - error msg says: ajax submit failed: error = 403, forbidden
Suggestions?
Thanks -

I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:
1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

EPrint Error The email was sent to multiple printers or recipients, (It was not)

ePrint Error The email was sent to multiple printers or recipients, (It was not)
Using new HP Photosmart 5510
Vista 32 bit

You can get this error is you have more than the printer email in the "To" field or any entries in the "CC" field of the email. If that is not the case, you can try these troubleshooting steps:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...d=reg_r1002_usen
I am an HP employee

"Try Selecting a Different Printer or File Type" Error - iPad2 - Officejet Pro 8600 - ePrint error

Greetings...
I just got an Officejet Pro 8600 and I've been trying to get web pages to print using HP ePrint from my iPad 2 (iOS 7.0.6). I go into the ePrint app, go to web page of choice, and then click on my printer option to print. It renders on screen and then throws out the following error:
"Try Selecting a Different Printer or File Type" "Officejet Pro 8600 [5124FC] doesn't support this file type."
I can use ePrint from the iPad to print pictures from camera roll.
This only is problematic when I try to print web pages (I tried amazon.com for test).
I have no problems doing this from my iPhone...only the iPad.
I've tried rebooting device and trying again....same thing.
Anybody know how to fix this? I really want to be able to print web pages from my iPad.
Thanks in advance...
Possie

Hello Possie,
Thank you for the update. I have to say I'm surprised and disappointed that the uninstall and reinstall did not resolve the issue, especially since you can print the page from your iPhone.
I have spent some time researching this and working with my colleagues in HP's Cloud Services and we have a couple of suggestions/questions.
Do you get the same error when you try to print the web page using Apple's AirPrint feature?
Please ensure the iPad is connect to your home wireless network and try to print again.
Please try changing the settings in the ePrint app before printing the web page. Please ensure that the paper quality is set to normal (see screen shot below) and that the paper size is set to letter (see 2nd screen shot below).
Please let us know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Eprint error creating account: Ajax submit failed: error = 403, Forbidden

I am trying to create an eprint account. but when I hit submit I get:
Ajax submit failed: error = 403, Forbidden
I am running from a mac with OSX 10.8. And a new HP Photosmart 6515. The browser is Safari version 6.0.
I've tried different namse, screen names passwords etc....
THANKS,
Tim
This question was solved.
View Solution.

Hi there, this issue can usually be resolved by deleting your browsers cache and restarting the browser. Other forum users have confirmed that using an alternative browser type can also work (Mozilla FF and Google Chrome have both been cited).
Try these suggestions and see how you get on.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

EPrint error message: "Ajax submit failed: error = 403, Forbidden": what to do?

Wow---never have I had such a problem installing a program---4.5 hours without success . . . I followed the instructions (though perhaps not the 'missing' instruction---what is it?
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I tried every variation I could think of . . . but (a) never saw a "Printer Code text box" and (b) always ran into the dead end message of "Ajax submit failed: error = 403, Forbidden".
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Try google chrome browser. Only one that worked for me

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I have two print jobs pending from several das ago, when I try to cancel them I get the error
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Hey mabisme,
You do not need to worry about deleting the old print jobs. If the old jobs did not print, try printing them again. Let me know if the jobs do not print this time and I can help you further.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

EPrint error - won't print from designated e-mail address

Hi,
I have just set up ePrint, but can't get it to work.
I have entered the correct e-mail address which I am sending a PDF document from (as an attachment), yet when I log in to see the progress of my print job I get the message "DISCARDED email sender is not an allowed sender".
I have looked in the trouble shooting section of the web, the printer is online and connected to the network. I have not put in any additional recipients etc, etc, so am at a loss as to why it's not working.
Please help!

Hi kattieclee91;
Sorry to learn that you expericencing this issue . I hope you are doing well otherwise and welcome to the forum;
Are still having this issue, perhaps the one of this factors are affecting the process altough it will unlikely
You may read this article in particular the section where it mentions the file types and size limitations.
Please review the ePrint terms and limitations listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02721964&cc=us&dlc=en&lc=en&product=4022343&tmp...
Please pay special attetion tot the file types that are supported, the attached files within the email cannot be larger than 5MB and no more than 10 files attached documents into the email, this will create problems.
Let me know if there is any other issues that I may be of your assistance. I will try my best to help you.
Hope this helps,
RobertoR
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Every time i try to sign into eprint i get error message ajax submit failed= 403 hp6500a plus

can not sign in eprint error message ajax submit failed=403

It is a known issue that is being looked into
Although I am not affiliated with HP, please give Kudos if I've answered your question

EPrint - sending email from my company email to ePrint - still getting error messages

Hi
i just bought a new Officejet AiO 4620 and installed it. Works fine. I also registered it on ePrint. I requested at ePrint that the ePrint will only work for choosed pre-approved emails. Most of them are private ones and work. However I also registered my business email of my employer and if I send emails from my business email, even registered on ePrint, error messages come up. Any idea what the issue can be and how I can resolve it? I would like to prevent to open ePrint for ANYONE, I would prefer the option preapproved emails only. Thx for any guidance. Chris

Hi,
Please try the following method:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/Eprint-rejects-email...
The following method may not suitable for you:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/Eprint-jobs-are-reje...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Pdf does not eprint. Pdf was created using Acrobat 9

Why did I get this message
Unprinted Attachments:EXBH20110603.pdf
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The print job was cancelled because the print job included photos that were too low in quality to print with good results.

Hey rahughes1,
The reason that this job failed is because the attachments may have included photos or pictures that were less than 100 dpi in resolution. ePrint will not print a picture unless it has a higher resolution.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

Triied to sign up, Got error Msg. My email name is taken.

Tried to sign up for eprint, error msg. your email is invalid. I have a photpsmart 7510.

Hi, can you provide some more information so that I can help you as best I can?
Did you login to ePrint Center and click on 'Sign In', then choose the 'Sign Up' link in the following screen? Please then complete all of the necessary fields with your personal details, agree to the terms of service and click on 'Sign Up' in the lower right hand corner of the screen.
I am an HP employee.
Feel free to provide Kudos if I have helped you!

Missed printer code,but printer added, but won't eprint...says not allowed but I'm the main user

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That 5.0a2 version is old as Firefox 5.0 has been on the Beta channel for some time now and is due for release on June 21 next week (despite what some sites wrongly claim).
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Dear All HP experts,
I am new to this eprint service, i just purchased a hp printer with model Deskjet Ink Advantage 4615, after i setup it properly, now i am able to send email to the printer, after the printer receive the email print job, it will return a email message to my email account with subject "ePrint Job Received" if success print the email or "ePrint Error" if incase failed to print the email.
However, i have a business need to customize the email subject and also email body for the notification email that i received, when i send a email that contain PO with number 00000123 to the email printer, it should be able to return me the alert email with subject that contain my PO number as well, so that i can recognized whether my PO is successfully print or not and also for record keeping.
Can I know whether this is possible to done or can't be done? Any help from HP experts are highly appreciated.

Hi Kklee,
I understand that you want to customize the notification email you receive after sending an ePrint job. I am sorry there is no way to customize the notification email.
Hope this helps.
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EPrint error

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